Cancel Everand the easy way

Service overview

Everand is a subscription service for digital reading and listening content run by Scribd, Inc. It offers access to a large digital library of ebooks and audiobooks with a credit or unlock model across multiple membership tiers.

Main features

Everand provides reading and listening across devices, offline downloads, personalized recommendations and monthly unlocks that let you access select titles. The service offers a 7-day free trial that includes one free book.

Company facts

Website (recommended)

1. Go to https://www.everand.com/.
2. Sign in with your account credentials.
3. Open Account or Membership settings and select Cancel Subscription.
4. Follow on-screen prompts to confirm cancellation.
5. Save or screenshot the confirmation and any cancellation email from Everand.

iOS - cancel via App Store

1. Open iPhone Settings and tap your Apple ID at the top.
2. Tap Subscriptions and find Everand or Scribd.
3. Select Cancel Subscription and confirm.
4. Keep Apple's cancellation confirmation email or screenshot as proof.

Android - cancel via Google Play

1. Open Google Play Store and tap the profile icon.
2. Tap Payments and Subscriptions then Subscriptions.
3. Find Everand and tap Cancel subscription, follow prompts.
4. Keep Google Play cancellation confirmation as proof.

Email support

1. Send a clear request to [email protected] stating your account email and request to cancel.
2. Include the last four digits of the payment method and the date you want cancellation to take effect.
3. Save the reply email as proof.

Support website / contact form

1. Visit Everand support page within the app or website and locate the contact form.
2. Submit a cancellation request with your account email and membership details.
3. Record the ticket number and save any confirmation emails.

Post - registered letter

1. Write and sign a cancellation letter including your account email, full name and request to cancel with the date.
2. Send by registered post to Everand, 460 Bryant Street, 94107 San Francisco, USA.
3. Keep proof of postage and any company reply.

Moving abroad or relocating

If you are moving and need to cancel, Everand allows cancellation through account settings or by contacting support. Provide proof such as utility bills, tenancy agreement or flight tickets showing your relocation date. There is no published special relocation policy, so use standard cancellation channels.

Price increase

If Everand raises the subscription price, you may cancel before the new price takes effect. Save the notification or updated terms sent by Everand as evidence. The Consumer Rights Act 2015 protects consumers against unfair contract terms; if a price increase is not clearly announced in advance, raise a dispute citing that Act.

Death of the subscriber

To cancel for a deceased subscriber, contact [email protected] and provide a copy of a death certificate and proof of authority (executor documents). Everand's support should process the request; refunds follow their refund policy and legal requirements for estate matters.

Legitimate grounds accepted by Everand

Research lists specific refund exceptions Everand accepts: technical issues preventing use, defective content, fraud, payment error, and unused subscription time. Provide supporting documents: screenshots of errors, correspondence with support, proof of fraudulent activity (bank statement), and dates of charges. For technical or defective content claims, keep logs, timestamps and support ticket numbers.

End of commitment

Everand states users can upgrade, downgrade, pause or cancel anytime. To end subscription at the end of a paid period, cancel at least 24 hours before the next billing date using website or app settings or by contacting support.

Cooling-off (14-day withdrawal for UK/EU)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 UK consumers have a 14-day right to withdraw from a subscription purchased online and receive a full refund, unless the consumer expressly agreed that digital content would begin immediately and lost the right to withdraw once download or streaming started. To claim cooling-off, contact [email protected] within 14 days and state you are exercising your cancellation right under the Consumer Contracts Regulations 2013. Provide order date and account email.

Before you cancel: negotiate

Research did not find reports of consistent retention offers from Everand. If you want to keep the service, ask support for these options in a single email to [email protected] or via the in-app support form:

• Pause membership for one billing cycle.
• Downgrade to a lower plan (for example from Deluxe to Standard).
• Offer of free unlock or trial extension when reporting a technical issue.

When you contact support, include your account email, current plan, and a short explanation of why you are leaving so they can make an offer if available.

What cancelling saves - yearly math

Compute annual costs by plan:

• Standard: 12 x £10.99 = £131.88 per year.
• Plus: 12 x £14.99 = £179.88 per year.
• Deluxe: 12 x £24.99 = £299.88 per year.

Cheapest competitor listed: Oops a Daisy UK - Themebox at £12 per month. Yearly cost: 12 x £12 = £144 per year.

Examples of annual savings if you cancel Everand and switch to Oops a Daisy:

• From Standard: £131.88 - £144 = -£12.12 (Standard is £12.12 cheaper per year than Oops a Daisy).
• From Plus: £179.88 - £144 = £35.88 saved per year by switching away from Plus.
• From Deluxe: £299.88 - £144 = £155.88 saved per year by switching away from Deluxe.

Key UK consumer law

Applicable laws and regulator: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) oversees unfair terms and hard-to-cancel subscriptions.

Cooling-off and digital content

The Consumer Contracts Regulations 2013 give UK consumers a 14-day right to withdraw from an online subscription and receive a full refund. The right is lost if the consumer agreed that digital content would begin immediately and the content has started to download or stream. Use this rule to request a refund within 14 days if applicable.

Service quality and defects

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. If Everand fails to provide technical functionality or provides defective content, you can request remediation or a refund under that Act. Keep evidence such as screenshots, timestamps and support ticket IDs.

Escalation path

Step 1 - Complain to Everand via account settings, support form or [email protected]. Step 2 - If unresolved, get advice from Citizens Advice and consider a complaint to the CMA for unfair contract terms. Step 3 - For card payments consider chargeback via your card issuer; for qualifying purchases over £100 and paid by credit card consider Section 75. Keep all communications and receipts for escalation.

Access and content rights

Research states unlocked books are not kept after cancellation. Save any downloads you are permitted to keep and expect that unlocked titles may become unavailable after your membership ends. If you purchased or unlocked content, note that Everand's policy indicates unlocked items are not retained on cancellation in reported user experiences.

Final billing and refunds

Everand's refund policy states fees and charges are generally nonrefundable except as expressly set out. Refund exceptions include technical issues, defective content, fraud, payment error and unused subscription time. Refunds are not processed for charges older than 30 days. UK consumers retain the 14-day withdrawal right under the Consumer Contracts Regulations 2013 if conditions are met.

Data and re-activation

Keep a copy of your account email and cancellation confirmation. If you later re-activate, your access and library will depend on Everand rules; unlocked titles were reported as not retained after cancellation. Contact [email protected] to re-activate or to ask about content retention options.

Follow this checklist to cancel cleanly and protect your rights.

• Log into Everand and cancel in Account settings; save confirmation.
• If billed through Apple, cancel via iOS Subscriptions and keep Apple's confirmation.
• If billed through Google Play, cancel via Google Play Subscriptions and keep confirmation.
• If you prefer, email [email protected] with account email and cancellation request; save replies.
• Record the billing cycle end date and cancel at least 24 hours before next payment.
• If requesting a refund, gather evidence: screenshots, timestamps, support tickets and bank statements; request within 30 days for standard processing.
• If within 14 days of purchase and you have not started streaming or agreed to immediate access, cite the Consumer Contracts Regulations 2013 to request a refund.