Cancel Factor Meals the easy way

Overview

Factor Meals, also known as Factor75, is a subscription meal delivery service that provides chef-prepared, nutritionist-approved meals delivered chilled or fresh to the customer. The service emphasises convenience and health-focused options with a variety of calorie-controlled and diet-specific plans.

How it works

Customers choose a weekly plan, select meals, and Factor ships the prepared meals for reheating. Orders are managed through an online account Dashboard where customers can change, skip or cancel within the service s stated deadlines.

Who it is for

Factor targets busy professionals and people seeking calorie-controlled, chef-prepared meals without cooking. The service promotes thoughtfully sourced ingredients and nutrition plans reviewed by experts.

Web (Dashboard) - detailed steps

1. Open a browser and go to the Factor account login page or the official help page: Cancel Factor subscription (official).
2. Sign in with the email and password associated with your Factor account.
3. Navigate to your Dashboard and select Your Account or Account Settings.
4. Choose the option to Cancel or Manage Subscription and follow on-screen prompts until you receive confirmation that cancellation is scheduled.
5. Note the delivery lock day - ensure cancellation occurs before the lock day to avoid the following week s charge.

iOS / Android - detailed steps

1. Check whether you subscribed via the Factor website or via the iOS/Android app store. If subscribed through the website, use the web Dashboard to cancel.
2. If you used Apple or Google billing, cancel automatic renewal via your Apple ID subscriptions or Google Play subscriptions settings, then confirm with Factor via email to ensure your Factor account reflects the cancellation.
3. Keep screenshots of subscription settings in the App Store or Google Play as proof of cancellation from the platform.

Email - detailed steps

1. Compose an email to [email protected] from the email address registered to your Factor account.
2. Include your full name, delivery address, Factor account number (if available), a clear statement: "I want to cancel my Factor subscription effective [date]", and your signature line.
3. Send, save the sent message, and request written confirmation in reply.

Post (registered letter) - detailed steps

1. Prepare a signed letter that includes: full name, complete delivery address, email associated with the account, Factor account number (if available), clear statement of intent to cancel, the effective cancellation date, your signature and date, and a request for written confirmation.
2. Send by Royal Mail Recorded Delivery to: Factor Meals, 250 Parkway Drive, Suite 250, 60069 Lincolnshire, USA.
3. Keep the recorded delivery tracking number and the delivery receipt as proof of dispatch and receipt. Royal Mail Recorded Delivery costs approximately £3-4 and requires a signature on receipt.

Moving / Change of delivery country

If you are moving to an address outside Factor s delivery area, request cancellation and provide proof such as a new tenancy agreement, mortgage completion statement or a utility bill showing the new address. Factor does not publish a specific list of accepted documents; provide official address evidence in your cancellation request.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - right to cancel for distance contracts.

Price increase

If Factor increases prices in a way that affects the contract, check your renewal terms and any notice sent by the trader. If the price increase is applied without acceptable notice or contrary to your contract, raise a complaint and request cancellation and refund for any overpayment.

Applicable law: Consumer Rights Act 2015 - protection against unfair contract terms.

Death of the subscriber

To cancel after the death of a subscriber, contact Factor with a copy of the death certificate and proof of authority (executor details). Factor does not publish a specific death cancellation procedure in public materials; send documents by email or recorded post and request confirmation of cancellation and refund of any overpayment.

Legitimate ground

Factor does not publish a formal list of legitimate grounds for early termination. Under UK consumer law, you may cancel for any reason during the statutory cooling-off period or in defined statutory circumstances. Provide supporting documents such as medical letters, long-term hospital admission evidence or other official documentation where relevant.

Applicable law: Digital Markets, Competition and Consumers Act 2024; Consumer Contracts Regulations 2013.

End of commitment

If your plan has a fixed minimum term, Factor does not publicly disclose minimum commitment lengths. Check your contract in the account Dashboard or your welcome emails. If no minimum term is stated, you may cancel subject to the weekly lock day and notice rules published by Factor.

Cooling-off period (initial and renewal)

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off right for distance contracts entered online or off-premises. The Digital Markets, Competition and Consumers Act 2024 confirms rights to cancel during initial and renewal cooling-off periods and that no penalty may be imposed for cancelling under those rights. To exercise this right, notify Factor by clear statement within 14 days of contract conclusion or within any renewal cooling-off notice period sent by Factor.

Applicable law: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.

Before you cancel: how to negotiate

Research shows no public record of specific retention offers from Factor Meals. To attempt retention, contact [email protected] or use the account Dashboard and ask for one of the following by email: a temporary pause, a plan size reduction, a promotional credit, or a discounted rate for a defined period. State the action you want and provide your account details. Keep all replies as written proof.

What cancelling will save - annual calculation

Factor does not publish current UK prices in GBP. For comparison, competitor prices are available and show annual costs you can avoid by cancelling Factor and choosing an alternative.

Example competitor annual costs from research:

• BOZU - monthly £219.60 - yearly 12 x £219.60 = £2,635.20
• Nourish Now (Kurami) - monthly £48.60 - yearly 12 x £48.60 = £583.20
• Prepbox - monthly £131.25 - yearly 12 x £131.25 = £1,575.00

If you are currently paying an equivalent of £219.60 per month for a premium meal plan, cancelling saves £2,635.20 per year. If your actual Factor monthly spend is lower, adjust the math: Monthly price x 12 = Annual spend. Use competitor monthly prices above to compare actual annual savings.

Cheapest real alternative from the competitor list: Nourish Now at £48.60 per month equals £583.20 per year.

Key laws and regulator

Your rights in the United Kingdom are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024. For unfair subscription practices, the Competition and Markets Authority (CMA) and its Digital Markets Unit have enforcement roles.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cancellation right for distance contracts. The Digital Markets, Competition and Consumers Act 2024 confirms a consumer s right to cancel during initial and renewal cooling-off periods and that no penalty or charge may be imposed for cancelling under those rights. Upon valid cancellation the trader must refund any overpayment; see section 261.

Escalation path

If Factor does not resolve a cancellation or refund dispute, escalate first by written complaint to Factor (email [email protected] or recorded post to the registered address). If unresolved, seek help from Citizens Advice and escalate to the CMA for unfair contract terms or the relevant ombudsman where applicable. For qualifying card payments, consider Section 75 or chargeback via your card issuer.

Check for confirmation

Keep the cancellation confirmation email or recorded-post receipt. Confirm the effective cancellation date and check that no further deliveries are scheduled in your account Dashboard.

Final billing and refunds

Check your payment method for any final charge. If cancellation was within a statutory cooling-off period, you may be entitled to a refund of sums paid other than delivery. If you were charged after the published lock day, the charge may represent the next scheduled Box as stated by Factor; request written confirmation and a full refund if you believe the charge breaches your statutory rights.

Data and account reactivation

Your account data may remain on Factor servers. If you want account deletion, request it from [email protected]. To reactivate later, sign in or create a new subscription through the website. Ask for a written confirmation when the account is closed or reactivated.

Follow this checklist to cancel securely and preserve proof.

• Log into your Factor account and attempt cancellation via the Dashboard before the weekly lock day (five days before delivery).
• If you cannot cancel online, send an email to [email protected] stating: full name, delivery address, account number if known, and a clear cancellation statement including the desired effective date. Save the sent message.
• If you want indisputable proof, send a signed letter by Royal Mail Recorded Delivery to Factor Meals, 250 Parkway Drive, Suite 250, 60069 Lincolnshire, USA and keep the tracking number. Royal Mail Recorded Delivery costs approximately £3-4 and requires a signature on receipt.
• Record the date and time you cancelled, and take screenshots of any account pages that show cancellation or scheduled deliveries.
• If you are within 14 days of subscribing, state you are exercising your cooling-off right under the Consumer Contracts Regulations 2013 and request a refund of payments other than delivery costs.
• If you do not receive confirmation within 14 days, escalate by reply email and reference the law and ask for an end of contract notice as required by the Digital Markets, Competition and Consumers Act 2024.