Cancel Freddie's Flowers the easy way

Service overview

Freddie's Flowers is a UK subscription florist delivering seasonal flower bouquets and bouquets as one-off gifts. Subscribers receive Classic or Showstopper bouquets on a recurring schedule or can order one-off bouquets or gift subscriptions.

How it works

Customers choose a size and delivery frequency - weekly, fortnightly or every three weeks - and Freddie's Flowers prepares seasonal stems and ships them with a vase starter set for certain plans.

Company facts

Official information and terms are available on the company site: freddiesflowers.com and subscription details at freddiesflowers.com/flower-subscriptions.

Web - contact form

1. Go to freddiesflowers.com.
2. Open the contact form or help centre link and select subscription or delivery issue.
3. Enter your order number, delivery address, and state you want to cancel the subscription.
4. Save a copy of the sent message and any reply as proof.

Phone

1. Call 020 8396 6696 and provide your full name, email, order number and reason for cancellation.
2. Ask for a cancellation reference or confirmation email and the effective date of cancellation.
3. Note the agent name and time of call for your records.

Email

1. Send an email to [email protected] with subject line 'Cancel subscription - [Your name]'.
2. Include order number, address, phone number and the date you want cancellation to take effect.
3. Keep the sent email and any replies as proof of request.

Post (registered letter)

1. Write a letter including: your full name, email, phone, order number, delivery address and a clear statement 'I wish to cancel my Freddie's Flowers subscription'.
2. Send by registered post to: Freddie's Flowers, 139 Clapham Road, SW9 0HP London, United Kingdom.
3. Keep proof of postage and delivery receipt.

Website chat

1. Freddie's Flowers states the chat feature cannot be used to cancel a contract.
2. Use chat only to ask which formal method they prefer; then switch to email, phone or post to cancel.

Moving address

Rule and evidence: If you move outside Freddie's Flowers delivery area and the service cannot be supplied to your new address, provide a proof of new address such as a utility bill or tenancy agreement. The trader must consider alternative arrangements but may accept cancellation if delivery is impossible.

Applicable law: Consumer Rights Act 2015 - goods and services must be supplied as contracted.

Price increase

Rule and evidence: If Freddie's Flowers increases recurring prices and your contract does not allow unilateral increases, you can cancel and request a refund for unused boxes. Provide copies of the pre-increase pricing and notification of the increase.

Applicable law: Consumer Rights Act 2015 and general contract fairness under the Consumer Rights Act 2015.

Death of subscriber

Rule and evidence: Bereavement is accepted as a legitimate ground to stop deliveries. Send a copy of a death certificate or funeral notice and request cancellation and refund for future payments.

Applicable law: Common contract principles and consumer protections under UK law.

Legitimate ground - product problem

Rule and evidence: If delivered flowers are faulty, you may request replacement, price reduction or reject and get a refund. Provide photos, delivery date and order number. Freddie's Flowers states it will reimburse in line with rights under the Consumer Rights Act 2015.

Applicable law: Consumer Rights Act 2015.

End of commitment or fixed gift subscription

Rule and evidence: Gift subscriptions for 3, 6 or 12 months end automatically at the agreed term. Provide your gift subscription confirmation if there is a dispute about end date.

Applicable law: Contract terms and Consumer Contracts Regulations 2013 for distance contracts.

Cooling-off period (14 days)

Rule and evidence: For contracts concluded online or off-premises, you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 to cancel recurring purchases made as distance contracts, unless you requested immediate supply of perishable goods with your express consent. Provide the order confirmation date and cancellation notice within 14 days.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: how to negotiate

Retention offers: Research shows Freddie's Flowers may offer goodwill gestures or refunds case-by-case. One Trustpilot testimonial reports: "Although originally frustrated at this issue, Freddie's flowers have since reached out and Caitlin provided a full apology via phone, along with a full refund and a gesture of goodwill for the inconvenience" (Trustpilot). When you call or email, ask explicitly for a retention offer, a pause, a one-off refund, or a gesture of goodwill. Provide your order number and evidence of any service issues.

What cancelling saves you - yearly maths

Use the official 'from' prices to estimate yearly cost if you receive one box per month. Classic subscription from £30 a box x 12 = £360 per year. Showstopper subscription from £45 a box x 12 = £540 per year. One-off bouquet from £28 if taken monthly would be £28 x 12 = £336 per year. Next-day delivery charge is £5 per order when used.

Cheapest real alternative from research: Bloom & Wild offers a subscription from £22 per box. Yearly cost: £22 x 12 = £264 per year. Comparison: Classic yearly £360 versus Bloom & Wild £264 yields an annual saving of £96 if you switch.

Key UK consumer laws

The main protections are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and goods to be as described, fit for purpose and of satisfactory quality.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for distance contracts concluded online. For faulty products you can request a replacement, a price reduction or a refund under the Consumer Rights Act 2015.

Hard-to-cancel subscriptions

The Competition and Markets Authority (CMA) considers hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If a company resists cancellation, keep written proof and escalate to Citizens Advice.

Escalation path

1. Complain in writing to Freddie's Flowers with evidence. 2. If unresolved, get guidance from Citizens Advice or call 03454 04 05 06. 3. For qualifying card payments, consider Section 75 or your card issuer's chargeback. 4. If you cannot resolve the issue, report unfair practices to the CMA.

Confirm cancellation and final billing

Keep the cancellation confirmation email or registered post receipt. Check bank statements for any charges after the effective cancellation date. If Freddie's Flowers agrees you are entitled to a refund, they will reimburse using the same payment method without undue delay and not later than 14 days from the day they agree to the refund.

Data and re-activation

Ask Freddie's Flowers to confirm what personal data they will retain and how to request deletion. If you want to re-activate later, request a new subscription or ask about reactivation options; gift subscriptions conclude automatically at term end and must be restarted manually.

Use this checklist to finish the cancellation cleanly.

• Call 020 8396 6696 and request cancellation; ask for a confirmation email and note agent name and time.
• If you email, send to [email protected] with order number and save sent emails.
• If you post, send a registered letter to Freddie's Flowers, 139 Clapham Road, SW9 0HP and keep the proof of delivery.
• Keep photos and order details if you claim a refund for faulty flowers.
• Check bank statements for unexpected charges for 60 days after cancellation.
• If charged after cancellation, open a dispute with your card provider and consider Section 75 if payment qualifies.
• Escalate unresolved disputes to Citizens Advice and report unfair practices to the CMA.