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We generate and send your cancellation letter to Freddies Flowers by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Freddies Flowers agreement
Learn how to cancel Freddie's Flowers subscription in the UK, contact options, refund rules and yearly savings. Rating: limited public reviews.
| Item | Value |
|---|---|
| fastest method (name it + why) | Phone - immediate contact at 020 8396 6696 allows live confirmation of cancellation and any next steps. |
| effective delay | Cancel up to 12:00 noon, 2 days prior to the scheduled delivery day. |
| notice period | Must notify by 12:00 noon, 2 days before the scheduled delivery to stop that delivery. |
| cancellation fee (amount or 0) | 0 |
| minimum commitment | No minimum commitment - subscriptions can be cancelled at any time. |
| phone + hours | 020 8396 6696 - hours not published by Freddies Flowers |
| postal address for registered letter | Freddies Flowers, 12-18 Blundell Street, N7 9BH London, United Kingdom |
Freddie's Flowers is a UK direct-to-consumer flower subscription business founded in 2014 that delivers seasonal stems and arranging instructions to subscribers. The core product is a regular flower delivery designed to be arranged at home with step-by-step guides.
Customers choose weekly, fortnightly or monthly frequencies. The standard weekly subscription is priced at £25.90 per delivery, with an annual total of £1,346.80 if delivered every week for 52 weeks.
| Legal name | FREDDIE'S FLOWERS LTD |
| Headquarters | London, United Kingdom |
| CEO | Nick Anderdon |
| Founded | 2014 |
| Employees | ~114 |
| Support email | [email protected] |
| Annual revenue | £10M - £50M |
Official pages: Freddie's Flowers homepage and subscription plans.
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Phone | Call 020 8396 6696, request cancellation, get confirmation reference. | 5-15 minutes | Oral confirmation; ask for confirmation email; otherwise take note of reference. | Easy |
| Email [email protected] stating subscription details and cancellation request. | 10-30 minutes to send; response within days | Written email reply from support | Medium | |
| Contact form / Web | Use the contact form on the website or the official terms page contact route to request cancellation. | 5-20 minutes to submit; response within days | Web ticket number or reply email | Medium |
| Post (registered letter) | Send a signed registered letter to the company address with subscription details and clear statement to cancel. | Preparation 30 minutes; delivery 1-5 working days | Proof of posting and signed-for delivery receipt | Hard |
| App store (Google Play / Apple) | If subscription originated via Google Play or Apple, cancel through the relevant store. Removal of the app can cancel future app-managed subscriptions per Google policy. | 5-15 minutes | Store cancellation confirmation | Medium |
If you move and Freddie's Flowers cannot deliver to the new address, provide proof such as a new tenancy agreement, utility bill or change of address documentation. Contracts that cannot be performed because of change of delivery address should be adjusted or ended. This falls under the Consumer Rights Act 2015 where services must be performed with reasonable care and skill.
If Freddie's Flowers increases the price on an existing contract and you reject the increase, you may treat the contract as terminated if the change is unilateral and not previously agreed. Provide the company's notification of the price increase as proof. This is protected by the Consumer Contracts Regulations and by general unfair contract terms principles in the Consumer Rights Act 2015.
If the subscriber dies, notify Freddie's Flowers by email or post and provide a death certificate or executor contact details. The company will handle outstanding deliveries according to its policies; provide written proof to request termination.
Freddie's Flowers accepts cancellations by contacting customer service via contact form, email, phone or post. The website explicitly states that the chat feature cannot be used to cancel a contract. Use email [email protected] or send a registered letter to the address on file.
If you have no fixed minimum commitment, you may cancel at any time; demonstrate your instruction by sending a clear cancellation message via email or registered post. The company must follow its terms and process the cancellation.
For contracts concluded online or off-premises, you have a 14 day cooling-off right under the Consumer Contracts Regulations 2013. If you exercise the right, send a clear cancellation notice within 14 days and request a refund for paid but undelivered items. Digital content exceptions apply if you consented to immediate supply.
Freddie's Flowers does not publish a centralized list of retention offers. You can request a retention offer by calling 020 8396 6696 or emailing [email protected] and asking for any current promotions or a temporary pause. Ask specifically for a discount code, a pause of up to six weeks, or a switch to less frequent deliveries. The company's published policy allows skipping or pausing deliveries and states customers can skip or pause through account options.
Current weekly subscription cost: £25.90 per delivery. Annual cost at weekly frequency: 52 deliveries x £25.90 = £1,346.80 per year.
Example saving switching to Bloom & Wild monthly at £22 per month: £22 x 12 = £264 per year. Savings calculation: £1,346.80 - £264 = £1,082.80 per year saved by switching from a weekly Freddie's Flowers subscription to a Bloom & Wild monthly plan.
Other price points to note: standard monthly equivalent ranges published by Freddie's Flowers are £103.60 - £129.50 per month. A 50% first offer reduces the first two boxes to £12.50 each.
Relevant UK laws include the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and restricts unfair contract terms. The Consumer Contracts Regulations 2013 provides a 14 day cooling-off period for most online contracts.
The Competition and Markets Authority (CMA) treats unclear auto-renewals and hard-to-cancel subscriptions as potentially unfair. If cancellation is made unduly difficult, you can raise a complaint citing CMA guidance.
Step 1: Complain to Freddie's Flowers by email or registered post and allow time for a reply. Step 2: If unresolved, seek guidance from Citizens Advice. Step 3: For card payments, consider Section 75 or chargeback via your card issuer where applicable. Step 4: If advice indicates, escalate to the relevant ombudsman or small claims court.
Review your bank or card statements for any charges after the confirmed cancellation date. If you were charged for a delivery you cancelled before the 12:00 noon, 2 days cut-off, request a refund quoting the cancellation confirmation.
Request confirmation that your account is closed and ask for deletion or retention of your personal data under your GDPR rights. Send the request to [email protected] and keep a copy.
You can re-subscribe at any time through the subscription page. If you had a promotional price, confirm whether it still applies on re-subscription.
Use this checklist to complete and document your cancellation.
£103.60 - £129.50
/ mois
Approximately 20 seasonal stems per delivery, arranging instructions, ability to skip or pause deliveries.
Not applicable
/ mois
Seasonal stems with a step-by-step illustrated arranging guide and activity sheet.
No commitment. Billoff helps you cancel or adjust your Freddies Flowers subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£22
/ mois
Letterbox flowers with pay-as-you-go or prepaid options.
£25
/ mois
Focus on ethically-sourced flowers with weekly, fortnightly, or monthly options.
£25
/ mois
Variety of bouquet options beyond letterbox including hand-tied and deluxe bouquets.
Freddies Flowers is available in many countries. Here are several frequently cited markets:
What you should know about Freddies Flowers subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Freddies Flowers subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.