Cancel Good Life Competitions the easy way

Service overview

Good Life Competitions is a UK-based prize draw subscription service. Members buy monthly memberships to receive multiple entries into luxury prize draws, including high-value items such as cars. The company offers multiple paid tiers and one-off instant win packs.

Who runs it and scale

Good Life Competitions is operated by GOOD LIFE COMPETITIONS LTD, founded in 2020 and headquartered in Londonderry, Northern Ireland. The company reports annual revenue of £125M and employs between 11 and 50 staff.

Company facts

Web (account) - step by step

1. Sign in to your Good Life Competitions account at goodlifeplus.co.uk.
2. Open My Account or Membership settings and locate your active membership.
3. Select Cancel membership or Manage subscription then choose Cancel.
4. Confirm the cancellation and save or screenshot the confirmation page.
5. Keep an email confirmation if you receive one; allow 5-7 working days for the company to process.

Phone - step by step

1. Locate customer services number from your account or paperwork; Good Life Competitions does not publish a public phone number in research data.
2. Call and ask to Cancel membership; request a cancellation reference.
3. Note the agent name, time and reference number.
4. Follow up with a written confirmation by post if you do not receive a confirmation within 5 working days.

Email - step by step

1. Draft a clear cancellation email including full name, account email and membership details.
2. Send; keep a copy of the sent email and the timestamp.
3. If no reply within 5 working days, send a registered letter to the postal address.

Post (registered letter) - step by step

1. Write a signed cancellation letter including your full name, account email, membership type and request to Cancel.
2. Send by Royal Mail recorded delivery to Good Life Competitions, 27-37 Adelaide Street, BT2 8FE Belfast, United Kingdom.
3. Keep the proof of posting and proof of delivery receipt; allow 5-7 working days for the company to action.

Moving address (relocation)

If you permanently move and membership benefits can no longer be provided at the new address, provide proof such as a signed tenancy or utility bill. Good Life Competitions must consider the request under general consumer law; provide the document and ask for contract termination.

Price increase

If Good Life Competitions increases the price of a recurring membership and you do not accept the increase, you can Cancel the membership. Provide the membership notice or invoice showing the increase as proof. This right is supported under the Consumer Rights Act 2015 for unfair terms and automatic renewal transparency.

Death of subscriber

Submit a copy of the death certificate and the account holder details. Good Life Competitions should cancel the membership on receipt of certified proof.

Legitimate ground (service-performance issues)

Legitimate grounds include persistent billing after cancellation notice, and failure to provide access to paid benefits with reasonable care and skill. Document invoices, screenshots and correspondence. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

End of commitment

If you are at the end of a paid period, Submit cancellation before the renewal date to stop auto-renewal. The company requires notice before the next billing date; submit 5-7 working days in advance and keep proof.

Cooling-off period (14 days)

For contracts concluded online, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. The cooling-off period starts the day after you enter the contract. If you cancel within 14 days and you have not actively used the service by entering competitions, you are entitled to a full refund. If you asked for services to begin during the 14 days and services were provided, the company may deduct the cost of services already provided. See Citizens Advice - cancelling a service for the statutory rule.

Before you Cancel: negotiate

Good Life Competitions offers retention options to some members in practice. Research mentions refunds processed after billing disputes and friendly support interactions on Trustpilot. When you call or write, request a retention offer such as a free month, discounted monthly rate or temporary downgrade. Ask the agent for a written confirmation of any offer and a reference number. If the agent refuses, send a registered letter summarising the offer request and keep proof.

What cancelling saves you - yearly maths

Compute annual cost for common plans using published monthly prices:

Standard: £11.99 x 12 = £143.88 per year.

Gold: £14.99 x 12 = £179.88 per year.

Platinum: £19.99 x 12 = £239.88 per year.

VIP: £29.99 x 12 = £359.88 per year.

Unlimited Membership (annual): £99.99 per year which equals £8.33 per month (£8.33 x 12 = £99.96; listed price is £99.99 annually).

Instant Win Packs start from £0.67 as one-off purchases.

Cheapest real alternative: buy one-off Instant Win Packs from Good Life starting at £0.67 per pack if you prefer occasional entries instead of a monthly membership. Annual cost comparison example: moving from Standard monthly to Unlimited annual saves £43.89 in the first year: Standard annual £143.88 minus Unlimited annual £99.99 = £43.89 saved.

Key consumer laws

The main UK laws applicable are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for most contracts concluded online or off-premises.

Auto-renewal and hard-to-cancel rules

The Competition and Markets Authority (CMA) treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If Good Life Competitions makes cancellation unreasonably difficult, you may report the practice to Trading Standards or the CMA.

Escalation steps

1. Complain in writing to Good Life Competitions and keep proof. 2. If unresolved, contact Citizens Advice for guidance and escalation to Trading Standards. See Citizens Advice - cancelling a service. 3. For card payments, consider Section 75 or a chargeback via your card issuer for qualifying payments.

Check access and benefits

After cancellation, confirm the end date of your membership and whether entries already purchased remain valid for draws. Keep screenshots of the cancellation confirmation and any emails.

Final billing and refunds

Good Life Competitions typically does not provide pro-rated refunds for partial months. If you cancelled during a billing period you normally will not receive a pro-rated refund. If you cancelled within 14 days of an online purchase and did not actively use the service, you are entitled to a full refund under the Consumer Contracts Regulations 2013. To request a refund, send a registered letter to the postal address and state the legal reason and evidence.

Data and re-activation

Request confirmation of data deletion or retention policy when you Cancel. If you later re-activate, your previous account details may be retained; ask for an export of your personal data if required under data protection rules.

Use this checklist to make cancellation effective and documented.

• 1. Locate your renewal date in your account or confirmation emails.
• 2. Submit cancellation at least 5-7 working days before renewal.
• 3. If possible, cancel via your online account and save a screenshot of confirmation.
• 4. If no online confirmation, send a registered letter to Good Life Competitions, 27-37 Adelaide Street, BT2 8FE Belfast, United Kingdom and keep proof of delivery.
• 5. If you signed up online and are within 14 days, state you are cancelling under the Consumer Contracts Regulations 2013 and request a refund if you have not entered competitions.
• 6. For disputed charges after cancellation, contact your card issuer for chargeback / Section 75 if applicable.
• 7. Keep all correspondence and make a note of agent names and references.