Cancel GoPro Subscription the easy way

Overview

GoPro Subscription is a paid membership that gives GoPro camera owners and Quik app users cloud backup, editing tools and camera benefits. Members receive automatic uploads, unlimited GoPro footage cloud storage and discounts tied to camera purchases described on GoPro's UK subscription page.

Key features

Core features include unlimited GoPro footage cloud storage, 100 GB of non-GoPro storage on many plans, automatic highlight video creation and guaranteed camera replacement on qualifying damage. Live streaming is supported on eligible plans.

Company facts

Web - cancel on GoPro.com

1. Go to GoPro Subscriptions (UK).
2. Click Account and sign in with the email used to subscribe.
3. Select Subscription from the left toolbar.
4. Choose Cancel Subscription and follow prompts.
5. Save on-screen confirmation or screenshot for proof.

iOS - cancel in Quik or Apple App Store

1. If subscribed via the Quik app on iOS: open Quik and sign in with subscribing Apple ID.
2. Tap Account > Subscription and tap Cancel Subscription.
3. If subscription is managed by Apple, open the App Store app, tap your profile, tap Subscriptions, find GoPro/Quik and tap Cancel Subscription.
4. Save App Store cancellation receipt as proof.

Android - cancel via Google Play

1. Open Google Play Store on the device signed in with the subscribing Google account.
2. Tap Payments and Subscriptions > Subscriptions and select GoPro Quik.
3. Tap Cancel Subscription and follow the confirmation steps.
4. Keep the Google Play cancellation record as proof.

Post - cancel by registered letter

1. Write a clear cancellation statement including your full name, subscribing email address and subscription ID if known.
2. Send the letter by registered post to: GoPro Subscription, 3000 Clearview Way, 94402 San Mateo, United States.
3. Retain the postal receipt as proof of sending.

Phone / Email

1. GoPro does not publish a standard phone cancellation channel for all subscription types; phone or email cancellation may not cancel App Store or Google Play subscriptions.
2. If you need assistance, use the GoPro community help pages and support links but always cancel through the store that charged you.

Moving / relocation

If you move country and that affects service availability, you must cancel the subscription via the platform you used to subscribe and provide proof of relocation if GoPro requests it. Proof documents: official change of address (utility bill or tenancy agreement) or new country billing evidence. Applicable law: Consumer Contracts Regulations 2013 for online contract changes.

Price increase

If GoPro increases the subscription price at renewal, UK consumers can cancel to avoid the new price. Provide the renewal notice or billing statement showing the increase as proof. Applicable law: Digital Markets, Competition and Consumers Act 2024 - renewal cooling-off rights require clear notice of any renewal changes.

Death of subscriber

To cancel on the basis of the subscriber's death, contact GoPro Support with the death certificate and evidence that you control the subscribing account email. Required documents: death certificate and proof of authority to act for the estate. Applicable law: Consumer Rights Act 2015 on contract performance and termination.

Legitimate ground / poor performance

GoPro Subscription must be provided with reasonable care and skill under the Consumer Rights Act 2015. Valid grounds for cancellation include persistent failure to provide advertised cloud backup or access. Required documents: screenshots, timestamps and correspondence proving problem. The company may offer remedy or credit; refunds remain at GoPro's discretion unless statutory rights apply.

End of commitment

GoPro subscriptions have no minimum term; cancel any time. Provide account confirmation or billing evidence to show end of paid period. No penalty may be charged under Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Cooling-off (trial) rights

If you started with a free introductory trial, you must cancel at least 24 hours before the trial ends to avoid being charged. For contracts concluded online, the Consumer Contracts Regulations 2013 provide a 14-day withdrawal right from initial purchase unless you expressly agreed the service would begin during the cooling-off period. Reference: Cooling-off rights - legislation.

Before you cancel: what to ask for

GoPro's public materials do not list standard retention offers. The official policy states GoPro reserves the right to issue refunds or credits at its sole discretion. To attempt retention, contact support after identifying your subscription platform and ask for a loyalty discount, pro-rated refund or account credit. Provide your subscribing email and recent invoice. If you purchased through an App Store, ask Apple or Google Play for assistance because only they can apply billing refunds for their transactions.

What cancellation saves you - concrete math

Use the exact plan prices to calculate annual costs.

GoPro Premium first year discounted: £27.49 per year. GoPro Premium subsequent years: £54.99 per year. GoPro Premium monthly: £4.99 x 12 = £59.88 per year. GoPro Premium+ annual: £99.99 per year. GoPro Quik App monthly: £1.79 x 12 = £21.48 per year. GoPro Quik App annual: £9.49 per year.

Examples of savings if you cancel a renewed plan:

• Cancel Premium annual at £54.99: you save £54.99 for the next year.
• If you had the first-year discount £27.49 and would otherwise pay £54.99 next year, you save £54.99 - £27.49 = £27.50 when the discount ends.
• Cheapest competitor from the listed competitors: All Jigsaw Puzzles at £13.99 per month = £13.99 x 12 = £167.88 per year. Comparing to GoPro Quik App annual £9.49, cancelling GoPro Premium monthly (£59.88) to switch to that competitor would increase annual cost to £167.88.

Relevant UK laws and regulator

Primary protections: Consumer Rights Act 2015 on services performed with reasonable care and skill; Consumer Contracts Regulations 2013 providing the 14-day cooling-off right for many online contracts; and the Digital Markets, Competition and Consumers Act 2024 addressing renewal cooling-off requirements. The Competition and Markets Authority (CMA) oversees unfair subscription practices.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 provide a 14-day right to withdraw from online contracts, with exceptions for digital content that begins during that period if you gave express consent. For renewal cooling-off rights and renewal notices see the Digital Markets, Competition and Consumers Act 2024. GoPro's public policy says cancellation is effective at the end of the paid period and refunds are issued at GoPro's sole discretion, but statutory rights to a refund apply where the law provides.

How to escalate

Step 1: Complain to GoPro using the platform you used to subscribe and keep all evidence. Step 2: If unresolved, seek help from Citizens Advice and report unfair practices to the CMA. Step 3: For card payments use chargeback via your card issuer or Section 75 for eligible credit card purchases. Provide copies of invoices, cancellation confirmations and correspondence when escalating.

Access and cloud storage

After cancellation you retain subscriber benefits until the last day of the paid period. Keep a local copy of any important footage before the end of that period. GoPro states unlimited GoPro footage remains available while the subscription is active; access may change after the paid period ends.

Final billing and refunds

GoPro's policy: cancellations stop auto-renewal; refunds for the current paid period are not guaranteed and are issued at GoPro's discretion. If your subscription auto-renewed and you want a refund, contact GoPro support and supply the renewal transaction details. If you paid through Apple or Google Play you must request refunds via those stores.

Re-activation

You can re-subscribe at any time. Camera discounts tied to a promotional free year may not reapply after the initial promotion ends; check the promotion terms on the GoPro subscription page.

Follow this checklist immediately when you decide to cancel.

• Confirm which account/email was used to subscribe and whether you subscribed via GoPro.com, Quik iOS, Apple App Store or Google Play Store.
• Cancel using the correct channel listed in this guide at least 24 hours before the renewal date.
• Save proof: screenshot confirmation, App Store or Google Play cancellation receipt, or registered post receipt.
• Check next bank statement to confirm no further charge; allow one billing cycle.
• If you want a refund for an unexpected renewal, collect renewal transaction ID and contact GoPro Support or the store that charged you.
• Export or back up all cloud-stored footage before the paid period ends.