Cancel Graze the easy way

Overview

Graze is a snack subscription service offering portioned snack boxes that mix nuts, seeds, dried fruit and other snack items for delivery in the United Kingdom. The business trades online at graze.com.

How it works

Customers choose a box size and delivery frequency. Graze ships individually packaged snack portions on a weekly, fortnightly or monthly cadence. Popular box types include an 8-snack Graze Box, a 4-snack Nibble Box, a 16-snack box and larger Sharing Boxes.

Company facts

Website (recommended)

1. Go to graze.com and log in to your account.
2. Open Account settings and select Subscription or Manage Boxes.
3. Choose Cancel subscription or Pause next box. Confirm the cancellation in the account interface.
4. Take a screenshot of the cancellation confirmation screen and save any confirmation email.

iOS

1. Open the Graze app on your iPhone.
2. Tap Account, then Subscription or Manage Boxes.
3. Select Cancel subscription and confirm. If the subscription was purchased via Apple, verify in your Apple ID Subscriptions that Graze has been cancelled.
4. Save a screenshot of the cancellation and check Apple receipts in Settings > Your name > Subscriptions.

Android

1. Open the Graze app on your Android device.
2. Tap Account, then Subscription or Manage Boxes.
3. Select Cancel subscription and confirm. If the subscription payment is handled by Google Play, verify in Google Play > Payments & subscriptions > Subscriptions that Graze is cancelled.
4. Keep screenshots and Google Play receipts as proof.

Phone

1. Graze does not publish a customer service telephone number. Customer reports indicate no phone contact is available.
2. If you require immediate action and cannot use online methods, consider sending a registered postal letter or contacting your card issuer to block future payments.

Email / Webform

1. Use the contact or help form on graze.com to submit a cancellation request with your name, account email and order reference.
2. Keep copies of your sent message and any reply.
3. If Graze does not respond within a reasonable time, escalate via Citizens Advice or your card issuer.

Post (registered letter)

1. Write a signed cancellation letter including your full name, account email, order reference and request to cancel future deliveries.
2. Send by registered post to Graze, 111 Charterhouse Street, EC1M 6AW London, United Kingdom.
3. Keep the postal proof of delivery and a copy of the letter.

Moving address

If you are moving and Graze cannot deliver to the new address, provide proof of new address such as a council tax bill, utility bill or signed tenancy agreement. Graze's specific acceptance rules for relocation proof are not published. Applicable law: Consumer Rights Act 2015 for service performance.

Price increase

If Graze increases subscription prices after you subscribe, you normally have a right to object and cancel without penalty when told of the increase. Keep the notice or email showing the price increase as proof. Applicable law: Consumer Contracts Regulations 2013 and updated contract protections in recent legislation (see official guidance).

Death of the subscriber

To stop a subscription after the subscriber dies, send a copy of the death certificate and an instruction from the executor or next of kin to Graze via the help form or by post. Graze's exact process is not published; use the postal address for a registered letter if needed.

Legitimate ground (quality or non delivery)

If Graze fails to perform the service with reasonable care and skill, for example repeated non-delivery or poor quality snacks, supply copies of order confirmations, delivery attempts, photos and correspondence. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

End of commitment

If your subscription term ends and Graze auto-renews, cancel before the renewal date in your account. If Graze enforces unclear auto-renewal or makes cancellations difficult, the CMA views such practices as potentially unfair. Save confirmation evidence of your cancellation.

Cooling-off period (14 days)

If you signed up online, you have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within 14 days of entering the contract you are entitled to a full refund, unless you expressly requested immediate provision of the service during the cooling-off period and Graze performed the service. Evidence: see Citizens Advice - cancelling a service and recent UK legislation on cooling-off rights. Applicable law: Consumer Contracts Regulations 2013.

Before cancelling: ask for retention

Research and customer reports do not list specific retention discounts offered by Graze. No confirmed retention offers are reported. When contacting Graze to request a retention offer, use this approach:

1. Log in to your account and attempt to cancel to generate a cancellation flow that may show any available offers.
2. Contact Graze via the help form on graze.com asking for a pause, reduced frequency or a discount and quote your account email and recent order reference.
3. Request a written confirmation of any offer and note expiration dates. If Graze does not reply, keep records and consider cancelling.

What cancellation saves you - yearly examples

Compute annual savings by stopping recurring deliveries. Examples using published Graze prices:

• Graze Box 8 snacks - monthly delivery at £5.49: 12 x £5.49 = £65.88 per year.
• Graze Box 8 snacks - fortnightly at £10.98: 12 x £10.98 = £131.76 per year.
• Graze Box 8 snacks - weekly at £23.79: 12 x £23.79 = £285.48 per year.
• Nibble Box 4 snacks at £3.49 monthly: 12 x £3.49 = £41.88 per year.

Cheapest competitor listed in the research: Vegums at £39 per month. Vegums yearly cost: 12 x £39 = £468 per year. Compare to Graze monthly plan: cancelling a Graze weekly plan saves £285.48 per year. If you move to Vegums instead of cancelling, Vegums costs £468 per year, which is higher than Graze monthly or weekly examples.

Key UK consumer law

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give consumers a 14-day cooling-off right for online contracts and require refunds when cancelled within that period. See Citizens Advice - cancelling a service.

Service standards and unfair terms

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms such as disproportionate cancellation penalties.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If a trader makes cancellation difficult or continues charging after cancellation, escalate the complaint.

How to escalate

1. Complain to Graze in writing and keep a copy of the cancellation request.
2. If unresolved, contact Citizens Advice for guided next steps and alternative dispute resolution options: Citizens Advice.
3. For card payments paid by credit card, consider Section 75 or a chargeback via your bank where eligible.
4. If Graze refuses to address a consumer rights breach, the CMA and local Trading Standards can be informed; for procedural rules on cancellation rights consult the relevant legislation.

Check final billing

After cancellation, review your bank or card statements for any further charges from Graze. If you see an unexpected charge, save the transaction details and your cancellation proof.

Remove payment method

If Graze keeps payment details on file, remove or update the card in your account. Customers have reported continued charges after cancellation; removing the payment method reduces risk of future debits.

Data and account access

You may keep your Graze account for order history. If you want Graze to delete your personal data, request account deletion in writing and keep the confirmation.

Re-activation

Re-activate by logging in and selecting a new plan on graze.com. Save any new subscription confirmation and check the next billing date.

Follow this checklist to make sure cancellation is final and documented.

• Cancel subscription in your Graze account and take a screenshot of the confirmation.
• Save any confirmation email from Graze.
• If you used an app store, check Apple or Google Play subscriptions and save receipts.
• Remove stored card details from your Graze account.
• If cancellation fails or charges continue, contact your card issuer for a chargeback or Section 75 claim if eligible.
• If needed, send a registered letter to Graze at 111 Charterhouse Street, EC1M 6AW, London and keep the proof of delivery.
• Contact Citizens Advice for guidance if you cannot resolve a refund or continued charging: Citizens Advice.