Cancel Kids Pass the easy way

Service summary

Kids Pass is a digital subscription that offers members discounts and access to family activities, events and experience offers for children. The service is targeted at parents and carers who want to discover local and national family-friendly activities.

How it works

Members browse offers and book via the Kids Pass platform. Membership is digital and automatically renews until cancelled. For a description of features and membership benefits see the official overview at Kids Pass - What.

Availability and limits

Kids Pass operates in the UK and internationally; local availability of discounts varies by location and partner venues. Several user reports indicate offers are limited in some areas and that the mobile app can be unreliable for cancellations.

Website - step-by-step

1. Open the Kids Pass site and sign in to your account at the "My Account" area.
2. Find "Manage Membership" or "Cancel Membership" and follow the on-screen prompts.
3. Confirm cancellation; keep the confirmation email and reference number supplied by Kids Pass.

iOS and Android apps - step-by-step

1. If you subscribed through the app store, open your Apple ID or Google Play subscriptions and cancel that subscription there.
2. If you subscribed directly on the Kids Pass site and used the app only to access content, use the website My Account route instead.
3. Save screenshots of cancellation confirmation or the app confirmation screen. Users report app-related cancellation problems; if the app fails, use email or post.

Email - step-by-step

1. Email [email protected] from the account email used at sign-up.
2. Subject line: "Cancel my Kids Pass membership - [Your name]". Include full name, email, and last 4 digits of payment card.
3. Request written confirmation and a reference number. If you do not receive confirmation within 7 days, escalate (see Legal protections).

Phone - step-by-step

1. Kids Pass phone lines are not publicly published consistently; callers are often directed to email or social channels.
2. If you locate a phone number, call and request cancellation and a confirmation reference number.
3. Ask for the reference in writing by email immediately after the call.

Post (registered letter) - step-by-step

1. Write a signed letter stating: "I hereby cancel my Kids Pass membership", include account email and full name.
2. Send by registered mail to: Kids Pass, 160 City Road, EC1V 2NX London, United Kingdom.
3. Keep the registered post receipt. Allow 7 working days for the trader to acknowledge and process.

Moving / Relocation

Rule - If you move to a location where Kids Pass offers no services or the offers materially change, request cancellation and explain the change of address. Provide a proof document such as a signed tenancy agreement, utility bill or council tax bill showing the new address.

Applicable law - Consumer Rights Act 2015 for service quality where applicable.

Price increase

Rule - If Kids Pass increases your subscription price during your contract, you can cancel if the change was not agreed in your contract terms. Provide the notice of price change from Kids Pass or your bank statement showing new charge and request cancellation.

Applicable law - Consumer Contracts Regulations 2013 and CMA guidance on unfair contract terms.

Death of subscriber

Rule - Estates can request cancellation and refund of future charges. Provide a death certificate and proof of estate administrator authority or proof of account relationship.

Applicable law - general contract and estate administration principles.

Legitimate ground (material breach)

Rule - If Kids Pass fails to provide the service with reasonable care and skill under the Consumer Rights Act 2015, you can cancel and claim a refund for future services. Required proof: clear description of the breach, examples (failed bookings, persistent billing after cancellation), screenshots, confirmation emails.

Applicable law - Consumer Rights Act 2015.

End of commitment

Rule - If you subscribed for a fixed term, cancel at the end of that term via the account page or by written notice. Provide your original contract or membership confirmation if asked.

Applicable law - Contract terms agreed at point of sale.

Cooling-off / Trial cancellations

Rule - If you are within the initial cooling-off period or a renewal cooling-off period under the Digital Markets, Competition and Consumers Act 2024 (DMCCA), you may cancel by notifying Kids Pass with a clear statement of your decision. Provide your cancellation notice and keep the trader's reply. No penalty may be charged and a refund may be due if payment was taken.

Required proof - the cancellation notice and any confirmation email from Kids Pass.

Applicable law - Digital Markets, Competition and Consumers Act 2024. See the legislation at DMCCA 2024 - Cooling-off rights.

Before you cancel: negotiate

Retention offers reported by users are limited or not consistently available. Research and user reports do not show a reliable standard retention package from Kids Pass. To request a retention offer, email [email protected], state your cancellation intent and ask if they will offer a discounted rate, pause, or pro rata refund. Provide your account email and a deadline (for example, 7 days) for a written reply.

What cancellation saves you - example calculation

Kids Pass trial and monthly pricing found in user reports: trial price = £1 for first month; ongoing monthly price recorded in reviews = £2.99 per month.

Annual cost if billed monthly: 2.99 x 12 = £35.88 per year.

Example competitor comparison: FamilyPass listed price used here for comparison = £3.99 per month, annual equivalent 3.99 x 12 = £47.88 per year. Savings when cancelling Kids Pass in favour of no membership: 35.88 saved per year. Savings switching from FamilyPass: 47.88 - 35.88 = £12.00 per year in favour of Kids Pass (based on these listed figures).

Concrete prices used in examples: £1 (trial), £2.99 (monthly Kids Pass), £35.88 (Kids Pass annual equivalent), £3.99 (FamilyPass monthly), £47.88 (FamilyPass annual equivalent). If you are charged beyond cancellation, request a refund (see Refund policy).

Primary laws and regulator

Key UK protections include the Consumer Rights Act 2015 (services must be performed with reasonable care and skill), the Consumer Contracts Regulations 2013 (14-day cooling-off period for online contracts in many situations) and the Digital Markets, Competition and Consumers Act 2024 (DMCCA) which adds specific renewal cooling-off rights. The regulator for unfair subscription practices is the Competition and Markets Authority and the Digital Markets Unit.

Cooling-off and refunds

The DMCCA 2024 confirms consumers can cancel during initial and renewal cooling-off periods by notifying the trader with a clear statement. Traders must provide a cooling-off notice for each renewal period and cannot charge a penalty for exercising cooling-off rights. See the DMCCA text at DMCCA 2024 - Cooling-off rights.

Escalation steps

1) Complain to Kids Pass first in writing and keep copies. 2) Contact Citizens Advice for guidance on next steps. 3) If you paid by credit card and the charge qualifies, consider Section 75 (credit card) or your bank's chargeback process for debit cards. 4) If unresolved, report unfair practices to the CMA / Digital Markets Unit and escalate via the appropriate ombudsman or dispute resolution body.

Check for a confirmation

Keep the confirmation email and any reference number. If you do not receive a confirmation email within 7 days, contact support at [email protected] and quote your cancellation attempt and date.

Final billing and refunds

Check your bank statement for any continued charges after cancellation. If you are charged after a confirmed cancellation, request a refund in writing and reference the confirmation. If the trader refuses, consider chargeback via your card issuer or Section 75 for qualifying credit card purchases.

Account access and data

After cancellation you may retain limited access until the paid period ends unless you cancelled within a cooling-off period entitling you to an immediate refund. If you want your account deleted, request data deletion from Kids Pass in writing and keep a copy. For disputes about data, you may contact the ICO.

Re-activation

To reactivate you will usually need to sign in and re-subscribe via the Kids Pass site or app. Any promotional trial deals may not be re-offered on rejoin.

Use this checklist after you decide to cancel Kids Pass.

• Log in to "My Account" and cancel; save a screenshot of the cancellation confirmation.
• Save the confirmation email and reference number from Kids Pass.
• If you do not get confirmation within 7 days, send a follow-up email to [email protected] and keep the outbound email copy.
• Monitor bank statements for 60 days for unexpected charges.
• If charged after cancellation, request a refund in writing and consider Section 75 or chargeback if necessary.
• If you move address or have other special grounds, prepare proof documents (tenancy agreement, death certificate, etc.) before contacting Kids Pass.