Cancel Laithwaites Unlimited the easy way

Membership overview

Laithwaites Unlimited is a membership that provides free next-day and named-day wine delivery (including Saturdays) and member-only offers for an annual fee. The advertised annual cost is £29.99 and membership benefits continue for the paid period even after you cancel.

Who uses it

The membership is aimed at customers who order wine repeatedly and want to avoid delivery fees. Laithwaites markets Unlimited to buyers who value quick delivery, named-day slots and savings after several orders because standard delivery is typically £7.99 per order.

Key facts

Official product and membership details are available at Laithwaites Unlimited Delivery and the no-automatic-renewal variant at Unlimited 12-month membership (no automatic renewal).

Web

1. Visit the Laithwaites Unlimited pages for details: Unlimited Delivery.
2. Look for an account or membership management area on your Laithwaites account dashboard.
3. If an online cancel button is present, complete the steps and save any confirmation. If not present, use email or phone.

iOS

1. Laithwaites has a free app for browsing and reordering, but cancellation via the app is not published by Laithwaites Unlimited.
2. If you use the app, open it, go to account or support and follow links to customer services; otherwise use phone or email.

Android

1. The Laithwaites app exists on Google Play for browsing and reordering, but Laithwaites Unlimited does not publish an explicit in-app cancellation flow.
2. If no in-app option appears, email [email protected] or call 03330 148 168.

Phone

1. Call 03330 148 168 and tell the agent you wish to cancel your Laithwaites Unlimited membership.
2. Give your full name, customer number and address used on the account.
3. Ask the agent to confirm the membership end date and request a written confirmation by email. If no confirmation is offered, note the agent name and time.

Email

1. Send an email to [email protected] with subject line: "Cancel Laithwaites Unlimited - [Your Name]".
2. Include customer number, address, and the exact cancellation request, and request a confirmation email.
3. Keep the sent email and any reply as proof.

Post

1. Download and complete the official cancellation form from Laithwaites cancellation form (PDF).
2. Sign the form or write a signed letter: include customer number, membership details and the clear statement that you wish to cancel Unlimited.
3. Send by Recorded Delivery to: Laithwaites Unlimited, Hurricane Road, Gloucester Business Park, GL3 4AQ Gloucester, United Kingdom.
4. Keep the Recorded Delivery receipt and allow 2-3 working days for delivery plus 5-10 working days for processing; allow up to 2 weeks for confirmation.

Moving address

Rule: Laithwaites Unlimited allows cancellation of membership at any time. If you are moving to an address outside the service area or want to stop deliveries to your old address, contact customer services by phone or email and provide proof of new address if requested, such as a utility bill or tenancy agreement. Applicable law: Consumer Rights Act 2015 for service performance and contract terms.

Price increase

Rule: Laithwaites Unlimited does not publish a specific price increase policy in the research data. If Laithwaites increases the membership fee at renewal and you do not accept the change, you should notify Laithwaites that you reject the variation and cancel before the renewal date. Keep written communications and reference the Consumer Rights Act 2015 if a change looks unfair.

Death of subscriber

Rule: If the primary account holder dies, contact Laithwaites customer services and provide a copy of a death certificate and evidence of authority to act for the estate. The research data does not list a published form for this situation; use email or post to document the request.

Legitimate ground accepted by Laithwaites Unlimited

Rule: The research data confirms Laithwaites accepts cancellations at any time and lists phone, email, form and post as channels. For other legitimate grounds such as persistent failure to deliver the service with reasonable care and skill, rely on the Consumer Rights Act 2015 and provide evidence such as delivery records and correspondence.

End of commitment

Rule: The membership has a 12-month minimum commitment. Cancelling during the paid 12-month term does not entitle you to a pro-rata refund once the fee is paid. Benefits continue until the end of the current paid period. Applicable law: Consumer Rights Act 2015 regarding unfair contract terms.

Cooling-off (14-day cancellation right)

Rule: Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period from the date of entering a distance contract to cancel and receive a full refund. If you cancel during this period, Laithwaites must refund payments within 14 days of being informed. Reference: Consumer Contracts Regulations 2013.

Before you cancel - negotiate

Retention offers known from research: Laithwaites Unlimited benefits include free next-day delivery and member-only offers. The research does not report specific retention discounts or exit offers made when customers call to cancel. To attempt to keep the membership, call 03330 148 168, explain why you want to leave and request any retention offer, such as a discount voucher or extended free period. Ask for any offer to be confirmed by email before you accept.

What cancelling saves you - calculation and cheapest alternative

Annual cost of Laithwaites Unlimited: £29.99 per year.

Calculation comparing a competitor annual cost - Handpicked Wine Box is the cheapest listed monthly alternative at £37.50 per month, annualised as follows:

Handpicked Wine Box: £37.50 x 12 = £450.00 per year

Laithwaites Unlimited membership: £29.99 x 1 = £29.99 per year

Annual saving if you cancel a subscription that costs £37.50 per month and instead only keep Unlimited membership: £450.00 - £29.99 = £420.01 per year.

Cheapest real alternative from competitors listed: Handpicked Wine Box - monthly £37.50, annual £450.00. Sources: competitor data in this guide.

Key consumer law that applies

The main laws that protect UK consumers cancelling distance contracts are The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The 2013 Regulations give you a 14-day cooling-off period for distance contracts and require refunds within 14 days of cancellation. The Consumer Rights Act 2015 governs service performance and unfair contract terms.

Auto-renewal and unfair commercial practices

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. Laithwaites publishes a no-automatic-renewal option for Unlimited on a specific product page, showing an alternative to auto-renewal: Unlimited 12-month membership (no automatic renewal).

How to escalate if Laithwaites does not process your cancellation

First, complain in writing to Laithwaites customer services and keep evidence. If the trader fails to resolve the issue, contact Citizens Advice for guidance and consider payment remedies: Section 75 chargeback for credit card purchases over £100 or a chargeback via your card issuer for other card payments. If needed, pursue the relevant ombudsman or small claims court.

Confirmations and records

Keep any confirmation email, recorded delivery receipt or written response from Laithwaites. Allow two weeks for confirmation after postal cancellation and check your account for an end date.

Pending orders and re-activation

Cancelling Unlimited does not automatically cancel pending wine orders. If you have an upcoming wine order you wish to stop, cancel that order separately through your account, by email to [email protected], or by phone at 03330 148 168.

Bills and refunds

The membership fee is non-refundable once paid for the year except when you cancel during the 14-day cooling-off period. If a renewal charge is taken after you cancelled, gather proof of cancellation (emails, Recorded Delivery receipts, bank statements) and request an immediate refund, referencing the Consumer Rights Act 2015 if necessary.

Use this checklist to cancel and protect yourself:

• Write down your customer number, account email and membership details before contacting Laithwaites.
• If calling 03330 148 168, record the agent name, time and what they confirm.
• If emailing, send to [email protected] and keep sent messages and replies.
• For postal cancellation, complete the official form from the cancellation form and send by Recorded Delivery to the Gloucester address. Keep the Recorded Delivery receipt.
• Allow up to 2 weeks for confirmation and monitor your bank statements for refunds or unexpected renewal charges.
• Cancel any pending wine orders separately if you no longer want them delivered.
• If you are within the 14-day cooling-off period, request a full refund and remind Laithwaites of the Consumer Contracts Regulations 2013.