Cancel Laithwaites the easy way

Overview

Laithwaites is a UK wine retailer and subscription-box provider that sells curated cases, single-bottle offers, vineyard-partner subscriptions and a paid Premiere membership. It sources wines internationally and offers occasional vineyard-partner subscriptions and mixed-case deals.

Who uses Laithwaites

The service targets wine enthusiasts who want curated selections, occasional exclusive vineyard-partner releases and a catalogue of spirits and gifts. Laithwaites reports approximately 0.1 million subscribers.

Company facts

Phone

1. Call 03330 148 168 during opening hours: Monday to Friday 8:30 - 19:00, Saturday 9:00 - 17:00, Sunday 10:00 - 16:00.
2. Tell the agent you wish to cancel the contract or order and give your order number and full name.
3. Ask for a confirmation email or cancellation reference number and keep that for your records.

Website / Online account

1. Sign in at https://www.laithwaites.co.uk/.
2. Go to Account or Orders; find the order/subscription you wish to cancel.
3. Follow on-screen prompts to cancel or use the site contact form to submit a clear cancellation statement.
4. Download or screenshot the confirmation page and save any confirmation emails.

Cancellation form (PDF)

1. Download the official cancellation form: Cancellation form (PDF).
2. Fill in your details, sign and date the form.
3. Send the form by post to the address below or upload it via the contact portal if available.
4. Keep a copy of the completed form and proof of posting.

Post (registered letter)

1. Write a clear statement that you cancel the contract, include order number and customer details.
2. Send it by registered post to: Laithwaites, Hurricane Road, Gloucester Business Park, GL3 4AQ Gloucester, United Kingdom.
3. Retain the postal receipt and any signed delivery confirmation.

Email / Contact form

1. Use the site contact page Contact us or the customer services form.
2. State explicitly that you cancel the contract, include order number and date.
3. Save the reply email as proof of cancellation.

Cooling-off (change of mind) - 14 days

You have a 14 calendar day cooling-off period for most distance contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14 days start from the day you receive the goods. To use this right you must inform Laithwaites of your decision to cancel within 14 days. Return the goods within 14 days of informing the trader. Laithwaites must refund within 14 days of being informed or within 14 days of receiving the goods or evidence of return.

Applicable law: Consumer Contracts Regulations 2013 - see legislation.gov.uk.

Price increase

If Laithwaites increases the price mid-contract and that change is not permitted by the contract terms, you may have a right to cancel. Provide the communication showing the price increase as proof. Where the increase triggers a unilateral change to the essential terms, use that notice as a cancellation ground and cite the Consumer Contracts Regulations.

Applicable law: Consumer Contracts Regulations 2013.

Moving address

If you move residence and the service cannot be supplied at the new address, provide proof of new address such as a utility bill or tenancy agreement. Laithwaites' terms for subscription delivery shifts are not publicly detailed; send a written cancellation with the proof and request confirmation.

Death of the subscriber

If the account holder dies, send a copy of the death certificate and a clear request to close the account and stop future payments. Laithwaites accepts legitimate documentation for account closure in such cases; keep copies of all correspondence.

Faulty or not as described

For faulty goods use your rights under the Consumer Rights Act 2015. Provide evidence such as photos, batch numbers and order details. Laithwaites' Quality Guarantee allows replacement or refund for faulty bottles. Refunds must be made within 14 days once the fault is acknowledged and goods are returned or evidence is provided.

Applicable law: Consumer Rights Act 2015.

End of commitment

If your subscription has a fixed term, cancel at or before the end date specified in your contract. If you cannot find a term, send a cancellation notice and retain proof. If the contract auto-renews without clear consent, you may escalate to the Competition and Markets Authority for unfair terms.

Before you cancel: negotiate

Laithwaites commonly offers retention incentives tied to the Premiere membership or case discounts. Known retention offer: Premiere Membership costs £40 per year and offers two free bottles (one red, one white) with every 12+ bottle order; each free bottle is valued at least £15. To request a retention offer, call customer services on 03330 148 168, state your cancellation intention, and ask if a Premiere membership or a discounted case is available. Save the agent name and confirmation email.

What the cancellation saves you - maths

Examples using actual Laithwaites prices from research:

• Loubissou 6 Vineyard Partner Subscription: £90 per year (6 bottles, £15 per bottle). Regular price quoted: £120 - saving quoted £30. Calculation: £120 - £90 = £30 saved per year.
• Premiere Membership: £40 per year. Value from two free bottles at a minimum of £15 each gives value £30. Net cost calculation: £40 - £30 = £10 net annual cost for membership if you redeem the two bottles value.

Cheapest real alternative for curated cases: Majestic-style 6-bottle case offers from "from £48 per case" provide an entry-level price. Using that as a comparison: Majestic 6-bottle case from £48 equals £8.00 per bottle. If you currently pay Loubissou £90 per 6 bottles, per-bottle price is £15. Savings by switching: (15 - 8) x 6 = £42 per 6 bottles. Annualised saving depends on how many cases you buy.

Key UK consumer law

The main protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. These cover cooling-off rights, refund times and service quality. The Competition and Markets Authority (CMA) oversees unfair contract terms and hard-to-cancel subscriptions.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14 calendar day cooling-off period for most distance purchases. Traders must reimburse within 14 days of being informed of the cancellation or within 14 days of receiving returned goods or proof of return. Official text: Consumer Contracts Regulations 2013.

Faulty goods and services

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and allows refunds or replacements for faulty goods. Use this law if a wine is faulty or materially not as described.

Escalation steps

1) Complain to Laithwaites in writing and keep proof. 2) If unresolved, get advice from Citizens Advice and consider the CMA for unfair contract terms. 3) If you paid by credit card and the purchase qualifies, use Section 75 or contact your card issuer for chargeback.

Returns and refunds

After you cancel, arrange returns according to Laithwaites' returns page. Laithwaites typically arranges collection of wine for returns within four working days of the collection being requested. Refunds must be processed within 14 days of cancellation or receipt of returned goods.

Account access and final billing

Check your account for a final cancellation confirmation email and a final invoice. If any future payments are taken after cancellation, contact customer services immediately and request a refund. Keep all confirmation references.

Re-activation and reorders

If you want to rejoin later, you can re-subscribe or reorder via the website or app. Premiere membership can be repurchased for £40 per year if you want the membership benefits again.

Follow this checklist to cancel cleanly and protect your rights.

• Find your order number and account email.
• Decide cancellation channel: phone (03330 148 168) for fastest result or use the official cancellation form: cancellation form.
• If cancelling under cooling-off, notify Laithwaites within 14 days of receiving the goods.
• Return goods within 14 days of telling Laithwaites you cancel. Keep proof of return.
• Request written confirmation of cancellation and a refund timeline.
• Record refund arrival; refunds must arrive within 14 days after Laithwaites is informed or they receive the goods.
• If a problem remains, gather all correspondence and escalate to Citizens Advice or the CMA.