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We generate and send your cancellation letter to LookFantastic Box by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of LookFantastic Box agreement
How to cancel LookFantastic Box in the UK: step-by-step methods, cooling-off rights, refund rules and savings. Rating: N/A.
| Item | Value |
|---|---|
| Fastest method | Via 'My Account' - select 'Subscription' and 'turn off auto-renewal' for an immediate account action and confirmation. |
| Effective delay | Opt-out takes effect at the end of the current subscription term; subscription completes the paid period then stops. |
| Notice period | Opt-out by the 25th of the month before your last subscription month. For single-month subscriptions cancel prior to the 26th of the month to avoid the next box. |
| Cancellation fee | £0 |
| Minimum commitment | 1 month for monthly plan; 3, 6 or 12 months if you chose an upfront term. |
| Phone + hours | Not published by LookFantastic Box |
| Postal address for registered letter | LookFantastic Box, Gadbrook Way, CW9 7RA Northwich, United Kingdom |
LookFantastic Box is a curated monthly beauty subscription that delivers six beauty essentials each box. Boxes mix new discoveries and recognised brands to let subscribers test products before buying full sizes.
The service is provided by LOOKFANTASTIC.COM.LTD, part of The Hut Group (THG), headquartered in Manchester, United Kingdom.
Features include curated samples, occasional full-size gifts for annual plans, subscriber discounts and points boosts for LF +Points.
| Fact | Value |
|---|---|
| Typical box value | At least £55 in retail value |
| Monthly price (standard) | £15.00 per month |
| Available plans | 1 month rolling, 3 month upfront, 6 month upfront, 12 month upfront, 12 month monthly payment |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web (My Account) | Log in, My Account - Subscription - turn off auto-renewal | 5 minutes | On-screen confirmation and confirmation email | Easy |
| iOS (App) | Open LookFantastic app or Apple subscriptions, cancel via subscription settings | 5 to 10 minutes | App confirmation and/or App Store receipt | Easy |
| Android | Open LookFantastic app or Google Play subscriptions, cancel via subscription settings | 5 to 10 minutes | App confirmation and/or Google Play receipt | Easy |
| Phone | Call customer support and request auto-renewal to be switched off | 10 to 20 minutes | Call reference number or confirmation email | Medium |
| Email [email protected] asking to cancel/turn off auto-renewal | 24 to 72 hours response time | Written email reply | Medium | |
| Post (registered letter) | Send signed cancellation request to postal address by recorded delivery | Time to deliver plus processing - up to 7 working days | Recorded delivery receipt and reply letter | Hard |
If you move and the delivery address is outside the service area, provide proof such as a signed new tenancy or utility bill to request cancellation. LookFantastic Box does not publish a specific list of accepted proofs; send documents to [email protected] for review.
If LookFantastic Box raises the price during an active contract, you may cancel if the increase constitutes a unilateral change to contract terms that you do not accept. Include the announcement screenshot and your account details when requesting cancellation. Relevant law: Consumer Rights Act 2015 regarding unfair contract terms.
To cancel on grounds of death, send a copy of the death certificate to [email protected] and request closure of the subscription account. LookFantastic Box must process the request on receipt of the valid certificate.
LookFantastic Box has not publicly disclosed a complete list of accepted legitimate grounds for early termination outside the statutory cooling-off rights. Provide documentary evidence to support your claim and send it to the support email.
When your paid term ends, opt-out by turning off auto-renewal in 'My Account' before the 25th of the month prior to your desired final month. For single-month subscriptions cancel before the 26th of the month to avoid the next payment.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days to cancel a distance contract with a right to refund. LookFantastic Box states you are entitled to a refund if you cancel within 14 days from the day you receive physical possession of your first Beauty Box. Cite: Consumer Contracts Regulations 2013 and the government's consolidation at legislation.gov.uk.
LookFantastic Box retention offers are not publicly reported in the research data. If you want a retention offer, contact support at [email protected] or via the Help Centre and request any available promotional or swap options. Ask explicitly for a discount, a complimentary box month, or a change from an upfront term to a monthly payment plan. Keep all written replies.
Use these plan prices to compute annual costs and savings compared to the standard monthly plan at £15.00 per month (annual equivalent £180.00).
1) 1 month rolling: 12 x £15.00 = £180.00 per year.
2) 3 month upfront: monthly equivalent £14.00 so 12 x £14.00 = £168.00 per year. Savings vs £180.00: £12.00 per year.
3) 6 month upfront: monthly equivalent £13.33 so 12 x £13.33 = £159.96 per year. Savings vs £180.00: £20.04 per year.
4) 12 month upfront: total £145.00 per year. Savings vs £180.00: £35.00 per year.
5) 12 month monthly payment: £13.00 x 12 = £156.00 per year. Savings vs £180.00: £24.00 per year.
Cheapest real alternative from our competitor list: GLOSSYBOX at £13.50 per month equals £162.00 per year. Savings compared with LookFantastic monthly plan: £180.00 - £162.00 = £18.00 per year. Cheapest LookFantastic option is the 12 month upfront at £145.00 per year, which is £17.00 cheaper than GLOSSYBOX annual cost.
Key protections include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which give a 14 day cooling-off period for distance contracts and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and prevents unfair contract terms. The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.
To exercise your 14 day cancellation right, notify the trader with a clear statement by email or post and keep proof of the notification. If you cancel inside the 14 day window you are entitled to a refund for payments made for services not yet provided.
First complain to LookFantastic support via the Help Centre or email [email protected]. If unresolved contact Citizens Advice for guidance. For payment disputes consider Section 75 or chargeback via your card issuer if the qualifying conditions are met. If you suspect misleading contract terms, you may report the issue to the CMA.
Keep the on-screen confirmation, confirmation email, or recorded delivery receipt as proof that auto-renewal was switched off or the subscription was cancelled.
If you cancelled within 14 days of receiving your first Beauty Box you are entitled to a refund for the contract under the Consumer Contracts Regulations 2013. If your cancellation is outside that period for 3, 6 or 12 month upfront subscriptions, LookFantastic Box states you are not eligible for a refund for the remaining term.
Your LookFantastic account remains accessible for order history. Request deletion of personal data by contacting [email protected] and refer to the LookFantastic Terms and Conditions available at Terms and Conditions.
You can re-subscribe at any time via the offers page LookFantastic Beauty Box. If you want the same promotional pricing, ask support if previous offers can be re-applied.
Before you cancel, follow this short checklist to avoid billing surprises and to keep proof of your cancellation.
£15.00
/ mois
Six beauty essentials worth at least £55; mix of new discoveries and familiar favourites; subscriber-only discounts; chance to boost LF +Points.
£14.00
/ mois
Six beauty essentials worth at least £55; early access to limited edition edits; subscriber discounts.
£13.33
/ mois
Six beauty essentials worth at least £55; subscriber discounts.
£12.08
/ mois
Six beauty essentials worth at least £55; FREE Premier Delivery; free Color Wow gift; subscriber discounts.
£13.00
/ mois
Six beauty essentials worth at least £55; FREE Premier Delivery; subscriber discounts.
No commitment. Billoff helps you cancel or adjust your LookFantastic Box subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£18.95
/ mois
Focus on a mix of cult favorites and emerging brands with a minimum of five premium products.
£15.00
/ mois
High guaranteed value (over £80) and additional magazine vouchers and rewards.
£13.50
/ mois
Delivers five hand-picked global beauty products monthly with a focus on diversity.
LookFantastic Box is available in many countries. Here are several frequently cited markets:
What you should know about LookFantastic Box subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your LookFantastic Box subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.