Cancel Lookiero the easy way

Service overview

Lookiero is an online personal styling service for women that assembles a box of clothes selected by a stylist according to a profile you complete. You receive a box of items, try them at home and only pay for what you keep.

How billing works

Lookiero charges a styling service fee per box of £10. That fee is deducted from any purchase you make from the box if you keep at least one item. If you keep all five items, a 25% discount is applied to the total kept items.

Who it is for

The service targets women who want curated outfit choices and personal styling without visiting a store. Sizes available include UK sizes 6 to 20.

Web (account) - step-by-step

1. Sign in at https://lookiero.co.uk/.
2. Go to Account or My Profile, then look for Subscriptions, Boxes or Settings.
3. If there is an option to pause or cancel, follow the on-screen instructions and keep a screenshot of confirmation.
4. If you cannot find a cancellation option, proceed to Email or Post steps below.

iOS - step-by-step

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find Lookiero in the subscription list and tap Cancel Subscription if present.
3. Keep a screenshot of the cancellation confirmation from Apple.
4. Note: Lookiero does not publish App Store cancellation instructions; use Apple if you were charged through Apple.

Android - step-by-step

1. Open the Google Play Store app, tap your profile icon, then Payments and subscriptions, then Subscriptions.
2. Select Lookiero and tap Cancel subscription if listed.
3. Save the confirmation email or screenshot.

Phone - step-by-step

1. Lookiero does not publish a phone number. Reviewers report the absence of phone support.
2. If you find a number from another source, prioritise written contact first to obtain proof.

Email - step-by-step

1. Send a clear statement to [email protected]: include full name, account email, order number and the phrase Cancel subscription or Cancel contract.
2. Request written confirmation and a final billing summary and keep your sent email and any replies.

Post (registered letter) - step-by-step

1. Write a signed letter stating your decision to cancel, include full name, account email and order number.
2. Send by recorded delivery to Lookiero, 160 City Road, EC1V 2NX London, United Kingdom, and keep the postal proof.
3. If you do not receive confirmation within 14 days, escalate using the steps in the Legal protections section.

Moving - change of address

If you move and no longer wish to receive boxes, cancellation is allowed by notifying Lookiero with a clear statement and your new address if relevant. Provide proof of new address such as a utility bill or tenancy agreement. Applicable law: Consumer Contracts Regulations 2013 - cooling-off rights for distance contracts.

Price increase

If Lookiero increases ongoing charges for a subscription and you wish to cancel because of that increase, notify them in writing and request cancellation. Provide a copy of the notice or your billing showing the new price as evidence. Applicable law: Consumer Rights Act 2015 protections against unfair terms and the Consumer Contracts Regulations 2013 regarding significant contract changes.

Death of subscriber

If the account holder has died, a nominated executor should contact Lookiero by email or post and provide a copy of the death certificate and proof of executor status. Lookiero has not published a specific death policy; use the contact email [email protected] and the postal address.

Legitimate ground

Lookiero has not published a detailed list of accepted legitimate grounds. Use documentary proof for your claim - for example, hospital admission letter for long-term incapacity, or change of legal name with official documents. Applicable law: Consumer Rights Act 2015 for service performance standards.

End of commitment

Lookiero operates on an on-demand box model and does not publish a minimum contract length. If you were under any promotional commitment, provide the promotional terms or order confirmation as proof. If you have a recurring billing agreement processed by Apple or Google, cancel through those platforms and keep the cancellation confirmation.

Cooling-off (14-day right)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day cooling-off period to cancel an online distance contract. To exercise this right, notify Lookiero with a clear statement within 14 days and keep proof of sending. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2024 - cooling-off rights.

Before cancelling: negotiate

There are no widely reported retention offers from Lookiero in the research data. If you want to ask for a retention offer, email [email protected] and request a discount or a pause rather than cancellation. State your account email, number of boxes received, and the concrete ask - for example, a 50% reduction on the next styling fee or one free box. Keep all replies as written proof.

What cancelling saves - yearly calculation

Lookiero charges a styling service fee of £10 per box. If you receive one box per month, cost calculation: £10 x 12 = £120 per year. Example customer order values from reviews: one order was £57.99 and a returned pair of jeans was shown as £50. Using the competitor data available, TOYL costs £39.99 per month. Yearly comparison:

Lookiero styling fees (monthly box assumed): £10 x 12 = £120 per year.

TOYL alternative: £39.99 x 12 = £479.88 per year.

Verdict: cancelling Lookiero and switching to TOYL would increase yearly spend from £120 to £479.88, based on monthly frequency assumptions and the published TOYL price of £39.99.

Key UK consumer laws

Your rights are protected under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which give a 14-day cooling-off period for most online distance contracts. See the official text at Consumer Contracts Regulations 2013.

Service quality and unfair terms

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects consumers against unfair contract terms. The updated Consumer Rights Act 2024 includes explicit cooling-off right provisions; see the 2024 cooling-off provisions.

Escalation steps

1) Complain to Lookiero first by email to [email protected] and by registered post to 160 City Road, EC1V 2NX London, United Kingdom; keep proof.

2) If unresolved, contact Citizens Advice for next steps and consider a Section 75 claim or chargeback through your card issuer if payment was made on a qualifying credit card.

3) If problems persist and the issue is about unfair contract terms or hard-to-cancel subscriptions, report to the Competition and Markets Authority (CMA) and Trading Standards.

Confirm cancellation and keep evidence

Save any written confirmation from Lookiero, emails, screenshots and the recorded delivery receipt if you used post. If you do not receive confirmation, keep copies of your sent email and proof of posting.

Check bank and request refunds

Check your bank for any future payments. If you were charged for items you returned, gather proof of return - Evri tracking and warehouse confirmation email. If a refund is missing after returns, escalate to a card provider for chargeback or Section 75 where applicable.

Data and account access

If you want your account deleted or your personal data removed, request this by email and reference the Data Protection Act/GDPR rights. Keep the reply as proof of the action taken.

Re-activation

If you decide to return later, you can reactivate by creating a new profile at lookiero.co.uk or by contacting support to reopen your account, subject to Lookiero's policies.

Follow this checklist to cancel cleanly and protect your money.

• 1) Try to cancel in your Lookiero account and take screenshots of each step.
• 2) Send a clear cancellation email to [email protected] with name, account email and order number; keep the sent email.
• 3) If email fails, send a signed recorded delivery letter to Lookiero, 160 City Road, EC1V 2NX London, United Kingdom, and keep the receipt.
• 4) Keep proof of any returns - Evri parcel shop proof and warehouse confirmation email (Lookiero returns steps).
• 5) Check your bank for unexpected charges and save bank statements showing disputed amounts.
• 6) If refunds are not received, contact your card issuer for chargeback or consider Section 75 for qualifying credit card transactions.
• 7) If unresolved, contact Citizens Advice and report to the CMA or Trading Standards.