Cancel Milk and More the easy way

Service overview

Milk and More is a doorstep delivery service for fresh milk, breakfast essentials and grocery items across parts of the United Kingdom. It offers glass-bottled milk, branded products and bundle deals with free delivery up to three times a week by 07:00.

How orders work

Customers create an account, place recurring or one-off orders and receive deliveries on scheduled days. Orders can be amended or cancelled ahead of delivery. The service highlights glass-bottled milk and bundle deals and accepts recurring ordering.

Who runs it

MILK AND MORE LTD is the operating company, part of the Freshways group, headquartered in Camberley and led by CEO Patrick Müller.

Web - cancel using the website

1. Go to https://www.milkandmore.co.uk/ and log in to your account.
2. Open My Orders or Orders section.
3. Choose the delivery you want to cancel or select to cancel your account.
4. Make the cancellation before 21:00 the evening prior to delivery for online order cancellations.
5. Save the on-screen confirmation and any confirmation email.

iOS - cancel on an iPhone

1. Open Safari and go to https://www.milkandmore.co.uk/.
2. Log in to your account and follow the same My Orders steps as the desktop site.
3. If you do not receive confirmation email, take a screenshot of the My Orders change.

Android - cancel on an Android phone

1. Open your mobile browser and visit https://www.milkandmore.co.uk/.
2. Log in and cancel the scheduled order under My Orders before 21:00 the night before delivery.
3. Keep confirmation email or screenshots as proof.

Phone - cancel by calling

1. Call 0345 606 3606.
2. When connected, state you want to cancel your account or a specific delivery and provide account details.
3. Ask the advisor for a cancellation reference and for a confirmation email to be sent.

Contact form / Email - cancel in writing

1. Open the Milk and More help or contact page at support / FAQ.
2. Use the contact form to request cancellation; include your account name, address and requested end date.
3. Keep the reply email as proof. Response times vary.

Post - cancel by letter

1. Write a signed letter including account holder name, account number, address and statement of cancellation.
2. Send by registered post to Milk and More, 1 More London Place, SE1 2AF London, United Kingdom.
3. Keep the postal receipt. Cancellation is effective from the date posted if within the applicable cancellation period.

Moving house

If you move to an area out of Milk and More delivery coverage, state the exact move date and provide proof such as a tenancy agreement, new council tax bill or final utility bill. Milk and More does not publish a dedicated moving policy; provide the documents to support the request. Applicable guidance: Consumer Contracts Regulations 2013 for contract variations.

Price increase

If Milk and More increases prices for continuing services and this constitutes a change to your contract, you can refuse the change and cancel. Provide the notice of price increase from Milk and More (email or letter) as proof. Relevant law: Consumer Contracts Regulations 2013 and CMA guidance on auto-renewal and unfair contract terms.

Death of the subscriber

To stop an account after the death of the subscriber, contact support and supply a death certificate or copy of probate. Milk and More does not publish step-by-step rules for bereavement, so provide the documents and request account closure; ask for written confirmation.

Legitimate grounds accepted by Milk and More (from research)

Research identifies acceptance of order cancellations up to 21:00 the night prior for online orders and refunds for cancelled orders once goods are returned or not collected. For other legitimate grounds such as repeated delivery failures, use evidence such as photos, order numbers and dates when complaining. Applicable law: Consumer Rights Act 2015.

End of commitment

Milk and More does not publish a minimum commitment period. If your plan explicitly included a minimum term in your account or welcome paperwork, provide that documentation when asking to terminate at the contract end. If no minimum term exists, cancel at any time following the standard notice periods.

Cooling-off (14 day) right

For contracts concluded online or off-premises, the Consumer Contracts Regulations 2013 give a 14 day cooling-off period to cancel and obtain a refund subject to exceptions for perishable goods. For fresh food deliveries the right to cancel is limited if goods are delivered and perishable. Use the cooling-off right within 14 days of contract conclusion if goods were not delivered or collected. Applicable law: Consumer Contracts Regulations 2013.

Before canceling: how to ask for retention offers

Research does not list specific retention discounts offered by Milk and More. The service advertises bundle deals and recurring savings. To request a retention offer when you call 0345 606 3606 or via the contact form at How It Works, state the competitor prices you have found and ask whether a discount, temporary pause or adjusted delivery frequency is available. Keep the advisor name and reference number.

What canceling saves you - yearly example calculations

Use real product prices from Milk and More to compute yearly savings by multiplying the product price by 12 to show an annual equivalent if you paid that product once per month.

Example 1 - Tom Parker Vitamin Enriched Whole Milk 500ml at £1.95: £1.95 x 12 = £23.40 per year.

Example 2 - Milk & More Fresh Semi Skimmed Milk in Glass 1pt at £1.35: £1.35 x 12 = £16.20 per year.

Example 3 - Bundle Deal Milk Round's Most Loved at £6.99 if billed monthly: £6.99 x 12 = £83.88 per year.

Cheapest real alternative: Using the listed single-product prices, the lowest per-item product shown is Milk & More Fresh Semi Skimmed Milk at £1.35 per pint. If you cancel a monthly bundle of £6.99, switching to single pints at £1.35 bought monthly yields a different budget; examples above show the simple annual multiplications.

Key UK laws that protect you

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms. The Consumer Contracts Regulations 2013 provide a 14 day cooling-off right for contracts concluded online or off-premises, with refund rights. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices.

Refunds and disputed charges

If you cancel an order, Milk and More will reimburse the price for the goods you cancelled but may reduce the amount to reflect reduction in value caused by handling not permitted in a shop. Reimbursement is due within 14 days after the goods are received back, or 14 days after providing evidence of return, or 14 days after being informed of your decision to cancel if goods were not received. Refunds are issued to the debit or credit card used for payment. Source: Milk and More refund policy at refunds policy.

How to escalate

First complain to Milk and More via phone 0345 606 3606 or the contact form. If unresolved, seek guidance from Citizens Advice and consider chargeback or Section 75 via your card issuer for qualifying card payments. For unfair contract terms or persistent problems with automatic renewals, raise the issue with the Competition and Markets Authority (CMA).

Check your final bill

After cancellation, check for a final payment or refund in your account and your card statement. Refunds for cancelled goods are processed to the original card within 14 days after the goods are returned or after notification, per the refunds policy.

Access to account and re-activation

Keep your account login details if you might reactivate. To re-activate, log in and place a new order or contact support. If you closed the account by letter, contact support to confirm re-activation steps and whether a new account is required.

Data and receipts

Save confirmation emails, a copy of the cancellation request and any postal receipt. If you want a copy of your personal data, request it from Milk and More using the contact form or terms and conditions contact details at terms and conditions.

Use this checklist to make sure your cancellation is complete and you keep evidence.

• Log in to your account and cancel orders before 21:00 the night before delivery for online changes.
• If you call, note the advisor name, time and ask for a cancellation reference.
• Keep confirmation emails and take screenshots of account changes.
• If sending a letter, use registered post and keep the proof of postage; send to Milk and More, 1 More London Place, SE1 2AF London, United Kingdom.
• Check for any refund within 14 days after providing evidence or returning goods.
• If you experience refusals, gather evidence and escalate to Citizens Advice or consider chargeback for qualifying card transactions.