Cancel Mindful Souls the easy way

Service overview

Mindful Souls is a subscription box service and membership platform that curates mindfulness and spiritual wellbeing products including crystals, gem jewellery, aromatherapy items and ritual goods. The company sells a monthly physical box called the Mindful Box and a digital membership called Mindful+.

Who runs it

Mindful Souls B.V. is the legal entity. The parent company is TJC Limited and the CEO is Armantas Bakas. Headquarters are in Amsterdam, Netherlands.

Quick facts

Official pages: Manage My Subscription, Refund Policy, Contact Us.

Web - Manage My Subscription

1. Go to your account on Manage My Subscription.
2. Sign in with your account email and password.
3. Open the subscription section and choose the Mindful Box or Mindful+ membership to manage.
4. Select Cancel and follow on-screen prompts to confirm cancellation.
5. Keep the on-screen confirmation and any confirmation email for your records.

iOS

1. If you subscribed via the Mindful Souls website, use the web Manage My Subscription steps above.
2. If you subscribed through the Apple App Store (not publicly disclosed), manage subscriptions in iOS Settings > App Store > Subscriptions. Mindful Souls does not publish exact App Store flow.

Android

1. If you subscribed via the Mindful Souls website, use the web Manage My Subscription steps above.
2. If subscription was through Google Play (not publicly disclosed), open Google Play > Profile > Payments & Subscriptions > Subscriptions to cancel.

Phone

1. Call 1-888-307-1295.
2. Provide account details (email and billing name) and state you wish to cancel.
3. Request a cancellation reference or confirmation email and note the date and time of the call.

Email

1. Send an email to [email protected] with subject line: Cancel subscription - [your full name] - [account email].
2. Include your full postal address, subscription type and last 4 digits of the payment method when possible.
3. Request written confirmation of cancellation and a date when the subscription will stop billing.

Post (registered letter)

1. Write and sign a letter addressed to Mindful Souls, Example Street, SW1A 1AA London, United Kingdom stating your name, account email, subscription to cancel and a clear instruction to cancel.
2. Send by registered post and keep the postal receipt.
3. Follow up by email or phone if you do not receive written confirmation within 14 days.

Moving / change of address

If you cannot accept deliveries at your new address, state your new address and provide a proof document such as a utility bill or tenancy agreement. Mindful Souls does not publish a specific policy for relocation; provide supporting proof to request immediate cancellation.

Applicable law: Consumer Rights Act 2015 for services if delivery cannot be completed.

Price increase

If Mindful Souls increases the price of a continuing subscription and you do not accept the new price, you should notify Mindful Souls and request cancellation. Provide the notification or promotional message showing the increase. The company must provide clear information about changes to recurring charges.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; CMA guidance on unfair contract terms.

Death of the subscriber

To cancel a subscription after a subscriber dies, contact [email protected] and provide a copy of the death certificate and proof of executor or close family status. Mindful Souls' public pages do not list a specific process, so include documentation when you contact support.

Legitimate ground (damaged or missing goods)

Mindful Souls' refund policy lists a 30-day return window for eligible goods that are unworn and in original packaging. For damaged items, supply photos and order details to request replacement or refund. Testimonials show Mindful Souls replaced damaged items when contacted.

Applicable law: Consumer Rights Act 2015 (goods must be of satisfactory quality).

End of commitment

If your subscription included a fixed commitment period this would be in your order terms. Mindful Souls does not publish a minimum commitment for its main plans. If you have a fixed-term contract, cancel at the end date shown in your account and keep the confirmation.

Cooling-off (14-day right)

For online purchases of goods you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 starting the day you receive the goods. To exercise this right, notify Mindful Souls within 14 days and return the goods in the condition required in their refund policy. Digital content that was downloaded or streamed after express consent may be excluded.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: negotiate

Research does not list specific retention promotions that Mindful Souls routinely offers. When you contact [email protected] to cancel, ask explicitly for a retention offer, a pause on your subscription or a downgrade. Example request: 'Please offer any retention discounts, pauses or downgraded plan options before I cancel; I will accept a written offer by email.' Keep any written offer.

What cancelling saves you - yearly calculations

Mindful Box: £100 x 12 = £1,200 per year.

Mindful+ monthly: £9.97 x 12 = £119.64 per year.

Mindful+ annual: £149.97 per year (already an annual price).

Cheapest real alternative from research: Little Herb Remedy at £27.00 per month = £27 x 12 = £324 per year.

Example savings if you cancel the Mindful Box and switch to Little Herb Remedy: £1,200 - £324 = £876 per year saved.

Example savings if you cancel Mindful+ monthly and choose an annual Mindful+ plan: £119.64 - £149.97 = Not a saving; the annual Mindful+ is more expensive in that comparison but provides different billing timing.

Key UK consumer law

The primary laws and regulators are the Competition and Markets Authority (CMA), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. These set a 14-day cooling-off right for most online purchases and require services to be performed with reasonable care and skill.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cooling-off period from the day the goods are received. Refunds must be processed within 14 days of the business receiving the returned goods or proof of return. Digital content downloaded after express consent is excluded from the right to a refund under those regulations.

Auto-renewal and hard-to-cancel subscriptions

The CMA treats unclear auto-renewal terms and hard-to-cancel subscriptions as potentially unfair. You have the right to a simple and visible cancellation route; use the online Manage My Subscription page or contact support if you experience obstacles.

Escalation steps

1. Complain to Mindful Souls first via [email protected] or the contact pages: Contact and Returns FAQ.

2. If unresolved, contact Citizens Advice for guidance and the CMA for unfair commercial practice concerns.

3. For payment disputes, use Section 75 on qualifying card payments or ask your bank for chargeback if appropriate.

Check final billing and confirmation

After cancellation, keep the confirmation email or on-screen reference and check your next bank or card statement to ensure no further charges occur. If you were charged after cancellation, contact [email protected] and include the charge date and reference.

Returns and refunds

Mindful Souls' refund policy gives a 30-day return policy for eligible physical goods that are unworn and in original packaging with proof of purchase. Prepaid monthly and annual memberships are non-refundable. For returns start at Refund Policy.

Data and access

Request deletion or data export via your account or by contacting support. If you cancel a paid membership, confirm whether digital benefits remain accessible until the end of the paid period.

Re-activation

You can re-subscribe later using the website. Keep login details or register again. For membership-specific reactivation steps, use the Manage My Subscription page.

Use this checklist immediately after you cancel to protect your rights.

• Save a screenshot of the on-screen cancellation confirmation.
• Keep any cancellation email from [email protected].
• Note the date you cancelled and the next billing cycle date.
• If you returned goods, keep the postal tracking number and proof of posting.
• Check bank/card statements for unexpected charges for 60 days after cancellation.
• If you paid by card and the trader refuses a lawful refund, consider Section 75 or contact your card issuer for chargeback.