Cancel Moonpig Plus the easy way

Service summary

Moonpig Plus is an annual subscription for savings on personalised cards, postcards and selected gifts available on Moonpig's UK website and app. The subscription is billed yearly and automatically renews unless cancelled.

Core benefits

Standard benefits include one free first card and delivery (standard card or postcard, 1st Class postage), 30% off all cards, one free postcard each month (plus postage), 50% off an exclusive range of 100+ cards, 20% off experience vouchers and multi-buy discounts such as 40% off 5 or more cards in the same order.

Company facts

More details on the programme are on Moonpig's official pages: Moonpig Plus overview and Moonpig Plus terms.

Web - Cancel via My Account

1. Go to Moonpig UK and sign in to your account.
2. Open Account - select "Moonpig Plus" from your subscriptions.
3. Choose Cancel and follow on-screen prompts to confirm cancellation. Cancellation will prevent automatic renewal; benefits continue until the subscription expiry date.
4. Save or screenshot the confirmation message; expect an email confirmation.

iOS / Android app

1. Open the Moonpig app and sign in to the same account used to purchase Moonpig Plus.
2. Tap Account - Subscriptions or Moonpig Plus and select Cancel.
3. If billed through the App Store or Google Play, follow the platform-specific cancellation process for subscriptions if the app indicates those flows.
4. Retain the app confirmation screen or a confirmation email.

Phone

1. Call the reported Moonpig cancellation line + 076 524 6248 - Mon-Fri 09:00-17:00.
2. Tell the agent you want to cancel Moonpig Plus and provide account details and the reason.
3. Ask for a cancellation reference and request an email confirming the cancellation. If your subscription already renewed, request cancellation from the next renewal and ask about refunds.

Email or help centre form

1. Use the Moonpig help centre to submit a cancellation request: Moonpig Plus cancellation help.
2. Provide account details, date of purchase and a clear statement that you want to cancel.
3. Keep the response email as proof. Response times can take several working days.

Post (registered letter)

1. Write a signed statement with your name, account email, date of purchase and clear instruction: "I wish to cancel my Moonpig Plus subscription" and the date you sent the letter.
2. Send by tracked or registered post to Moonpig Plus, 10 Back Hill, EC1R 5EN London, United Kingdom.
3. Keep proof of postage and any delivery receipt. Allow 7-14 days for processing.

Moving address

Rule - You may cancel if you cannot reasonably use the service because you have moved outside available territories. Required proof - a copy of your new residential address (utility bill, council tax letter) and a clear statement requesting cancellation. Applicable law - Consumer Contracts Regulations 2013 where relevant to distance contracts.

Price increase

Rule - If Moonpig raises the subscription price before renewal, you can refuse the increase and cancel to avoid the higher charge. Required proof - the notification from Moonpig that shows the price increase (email or on-site message) and your cancellation statement. Applicable law - Subscription Contracts provisions under the Subscription Contracts Act 2024 regarding renewal rights.

Death of subscriber

Rule - An executor or family member may cancel the subscription. Required proof - a death certificate and evidence of authority (probate or executor letter) plus account details. Applicable law - Consumer Contracts Regulations 2013 concerning the termination of consumer contracts when a consumer dies.

Legitimate grounds accepted by Moonpig Plus

Rule - Moonpig may accept termination for breach of contract by Moonpig or other legitimate grounds such as service unavailability. Required proof - details of the incident, order references and correspondence showing the issue. Applicable law - Consumer Rights Act 2015 on service quality and the Subscription Contracts Act 2024 for subscription-specific rights.

End of commitment

Rule - Your Moonpig Plus term runs for 12 months from sign-up. To avoid being charged for the next 12 months, cancel before the renewal date. Required proof - confirmation of cancellation and the date displayed in your account. Applicable law - Subscription Contracts Act 2024, Chapter 2 on subscription contracts.

Cooling-off (changing your mind)

Rule - If you cancel within 14 days of purchase you are entitled to a refund under the Consumer Contracts Regulations 2013, subject to deduction for benefits already used. Required proof - an unambiguous cancellation statement within 14 days and proof of purchase. Applicable law - Consumer Contracts Regulations 2013 and the Subscription Contracts Act 2024, Section 264 on cooling-off rights.

Before you cancel - negotiate

What Moonpig offers - Research found no publicly reported retention offers specifically for Moonpig Plus. To request a retention offer, contact customer service by phone or the help centre and state that you are considering cancellation. Ask if a discounted renewal or promotional price is available for another year; keep written confirmation of any offer before accepting.

What cancelling saves you - math and cheapest alternative

Moonpig Plus price - £10.99 per year.

Cheapest competitor plan from research - TaleTrove monthly at £7.00 per month or £70.00 per year.

Math: TaleTrove annual equivalent - £7.00 x 12 = £84.00 per year.

Moonpig Plus annual cost - £10.99 per year.

Annual saving if you cancel TaleTrove in favour of Moonpig Plus - £84.00 - £10.99 = £73.01 per year.

Monthly equivalent of Moonpig Plus - £10.99 / 12 = £0.92 per month (rounded to 2 decimal places).

If you hold Moonpig Plus and consider cancelling, you will stop paying £10.99 per year. If you switch from TaleTrove to Moonpig Plus, projected yearly saving is £73.01. If you are comparing against other competitors priced at £12.50 or £12.00 per month, those annual costs are: £12.50 x 12 = £150.00 and £12.00 x 12 = £144.00 respectively.

Key UK laws that protect you

The Consumer Contracts Regulations 2013 give you a 14 day cooling-off right for most distance contracts, with a refund subject to deductions for benefits used. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms. The Subscription Contracts Act 2024 contains Chapter 2 provisions on subscription contracts and sets rules on renewal and cancellation, including a statutory cooling-off right in Section 264. The Competition and Markets Authority monitors unclear auto-renewal and hard-to-cancel subscriptions.

How to escalate

First, complain to Moonpig and keep copies of all messages and reference numbers. If you cannot resolve your issue, seek help from Citizens Advice for guidance on consumer law. For card payments you may use Section 75 claims with your card issuer or request a chargeback. Where relevant, refer to CMA guidance about unfair auto-renewal practices when making a complaint. If necessary, escalate to the appropriate ombudsman for your case type following Citizens Advice advice.

Check access and benefits

After cancellation your Moonpig Plus benefits remain active until the end of the paid 12 month period. Check your account page for the expiry date and any remaining free postcard or first-card benefit.

Final billing and refunds

If you cancelled within 14 days of purchase, you are entitled to a refund under the Consumer Contracts Regulations 2013, minus the value of any benefits already used. If Moonpig terminates your subscription for reasons other than customer breach, Moonpig may issue a prorated refund for full months left. If your subscription already renewed and you cancel after renewal, contact customer service to request any applicable refund.

Data and account retention

Your Moonpig account, order history and saved designs remain unless you request account deletion. To remove personal data, request account deletion through the help centre and keep proof of the request.

Re-activation

To rejoin Moonpig Plus you can purchase another annual subscription at the then-current price via the Moonpig website or app. Any previous benefits are not automatically restored unless Moonpig explicitly confirms otherwise.

Follow this checklist to cancel and protect your consumer rights.

• Find your account email and sign-in details.
• Check your subscription purchase date and expiry date in My Account.
• If within 14 days of purchase, submit a clear cancellation statement and request a refund under the Consumer Contracts Regulations 2013.
• Cancel via My Account to stop automatic renewal and save the confirmation screenshot or email.
• If you cannot cancel online, call + 076 524 6248 during Mon-Fri 09:00-17:00 and request a reference number and confirmation email.
• If you send a registered letter, keep proof of postage and allow 7-14 days for processing.
• If you dispute a refused refund, keep all correspondence and consider Citizens Advice, chargeback or Section 75 with your card issuer.