Cancel Opodo Prime the easy way

Overview

Opodo Prime is a travel subscription sold by Opodo that offers members discounted flights, hotel deals and additional booking benefits. Membership is billed annually for the Prime plans and can include a free trial period for new customers.

Key benefits

Benefits promoted for Prime members include lower fares on flights compared with non-members, access to discounted packages and, on higher tiers, VIP customer support and booking protections such as a Cancellation Guarantee for accommodation.

Company facts

Web - cancel in your Prime account

1. Go to the Opodo website and log in to your account.
2. Open My account and select My Prime.
3. Click your profile icon with the yellow star then Choose My Prime account.
4. In the My plan section click Manage subscription, then Cancel.
5. Follow the confirmation steps on-screen; you will see a confirmation and should receive an email.

Android - cancel via Google Play

1. Open the Google Play Store on your Android device.
2. Tap your profile > Payments and subscriptions > Subscriptions.
3. Find Opodo Prime and tap Cancel subscription.
4. Follow Google Play prompts and keep the confirmation email as proof.

iOS - cancel via App Store

1. Open Settings on your iPhone or iPad and tap your name.
2. Tap Subscriptions and find Opodo Prime.
3. Tap Cancel Subscription and confirm. Keep the Apple confirmation email.

Phone - cancel by calling support

1. Call +44 20 8611 8967 (available 24/7).
2. Ask the agent to cancel your Prime subscription and request a confirmation reference or confirmation email.
3. Keep the time, agent name and call reference for disputes.

Post - cancel by registered letter

1. Write a signed cancellation letter with your Opodo account email, full name and request to cancel Prime and disable auto-renewal.
2. Send it by recorded delivery to: Opodo Prime, 26-28 Hammersmith Grove, W6 7BA London, United Kingdom.
3. Keep the Royal Mail receipt and a copy of the signed letter.

Cooling-off after an auto-renewal

If your Opodo Prime subscription renews automatically you have a legal right to withdraw within 14 days following the renewal and request a refund under the Consumer Contracts Regulations 2013. To exercise this right contact Opodo in writing and state you withdraw from the renewed contract. Provide proof of the renewal charge (bank statement) and your account details.

Applicable law: Consumer Contracts Regulations 2013.

Moving abroad

If you move residence abroad and that change prevents use of the service, Opodo Prime does not publish a specific policy that grants automatic cancellation for relocation. Send proof of relocation (utility bill or official change of address) and a written request; Opodo may consider it but the company does not publish an explicit acceptance rule for relocation cancellations.

Price increase

If Opodo Prime increases the price mid-contract the Consumer Rights Act 2015 protects you if a contractual term is unfair. Opodo Prime must allow cancellation if the change was not part of the signed terms. Provide the price change notice from Opodo and your account email.

Death of subscriber

For death of the subscriber send a copy of the death certificate and the account holder details to Opodo. Opodo does not publish a formal list of accepted documents but a death certificate is standard proof for account closure and refund requests.

Legitimate ground accepted by Opodo

Opodo has granted refunds as a goodwill gesture in specific cases and recognises cooling-off rights for renewals. The company does not publish a broad list of legitimate grounds for immediate refund outside statutory rights. Provide documentary proof relevant to your claim.

End of commitment

Opodo Prime renews annually. To avoid a renewal you must cancel before the renewal date. There is no minimum penalty described for cancelling after renewal other than losing the paid year. If you cancel during a paid year access usually continues until the expiry date; ask Opodo for exact access end date when you cancel.

Before you cancel: negotiate

Opodo customer reports and press coverage show Opodo has issued refunds in individual cases and offered retention when customers contact support. Example: customers received refunds after media intervention. When you call or write request a retention offer by stating the date of the next renewal and ask explicitly for either a prorated refund, an account credit or a lower renewal rate. Provide your account email, recent booking history and state a clear deadline for a response (for example 14 days).

What cancellation saves - real numbers

Compute yearly costs using published prices:

• Prime Basic monthly: £7.99 x 12 = £95.88 per year.
• Prime Basic annual: £59.99 per year.
• Prime Plus annual: £89.99 per year.

Example savings:

• Switching from monthly payment to Prime Basic annual saves: £95.88 - £59.99 = £35.89 per year.
• Cancelling Prime Plus annual at £89.99 saves: £89.99 per year versus keeping it.

Cheapest real alternative from competitors:

• The Getaway Lounge UK: £7 per month, £84 per year.

Comparison: Cancelling Prime Basic annual (£59.99) and switching to The Getaway Lounge annual (£84) would actually cost an extra £24.01 per year. If you are on Prime Basic monthly (£7.99 x 12 = £95.88) switching to The Getaway Lounge annual (£84) saves £11.88 per year.

Key UK consumer laws

Your contract rights are protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Consumer Contracts Regulations 2013 give you a 14 day cooling-off right for most online contracts, which applies to subscription renewals in that period following a renewal.

Auto-renewal and regulator

The Competition and Markets Authority (CMA) views unclear auto-renewals and hard-to-cancel subscriptions as potentially unfair. The Digital Markets, Competition and Consumers Act 2024 includes provisions relevant to cooling-off rights and unfair subscription practices. Use these laws when you complain if terms were not made clear at point of sale.

How to escalate

First complain to Opodo through the cancellation routes listed in this guide. If Opodo refuses a statutory refund after renewal of a subscription, escalate to Citizens Advice for guidance. For card payments: use Section 75 for credit card transactions and chargeback for debit card transactions via your bank. If you cannot resolve the dispute escalate to Trading Standards or the CMA by reporting the unfair practice.

Check access and final billing

After cancellation confirm the date access ends. If you cancelled before renewal you keep access until the paid period expiry; confirm this date in your confirmation email. Check your bank statement for any unexpected charges after cancellation.

Data and account

If you want your Opodo account closed request account deletion in writing and keep a copy. Opodo stores booking data needed for existing bookings; request deletion after you have completed travel and any customer service queries.

Re-activation

To rejoin Opodo Prime you can subscribe again online or via the app. Note promotional introductory rates may not repeat. If you were refunded under cooling-off rules re-subscribing restarts the contract period.

Use this checklist when you cancel so you have evidence and avoid future charges.

• Log in to your Opodo account and cancel via My Prime and Manage subscription; save the on-screen confirmation.
• Save the cancellation confirmation email and note the date and time.
• If cancelling by phone, record the agent name and request an email confirmation; keep call timestamps.
• If cancelling by post send a signed letter by recorded delivery to Opodo Prime, 26-28 Hammersmith Grove, W6 7BA London, United Kingdom and keep the receipt.
• If you are within 14 days of a renewal and want a refund, send a written withdrawal under the Consumer Contracts Regulations 2013 with proof of the charge.
• If Opodo refuses a statutory refund, contact your card issuer for chargeback or Section 75 on credit cards.