Cancel Pact Coffee the easy way

Service overview

Pact Coffee is a UK specialty coffee seller and subscription service operated by Your Grind Ltd. It supplies freshly roasted wholebean, ground coffee, decaf and Nespresso compatible pods on a recurring delivery basis.

How subscriptions work

Customers choose a plan, frequency and grind, and Pact dispatches coffee regularly. The company advertises the ability to pause, reschedule, skip or cancel online via an account page. See how it works.

Fact box

Web (recommended)

1. Go to your account dashboard on Pact Coffee.
2. Choose the subscription you want to end.
3. Click MANAGE, then select CANCEL SUBSCRIPTION and confirm.
4. Save any on-screen confirmation and check for a confirmation email.
5. See official steps: Official cancellation page.

Phone

1. Call Pact Coffee on 020 3095 3975.
2. Provide your account email and order details.
3. Tell the agent you want to cancel your subscription.
4. Ask the agent to confirm cancellation by email and note the time and agent name.

Email

1. Send a message to [email protected] from your account email.
2. Include full name, account email, order number and a clear cancellation request.
3. Request written confirmation of cancellation and a reference number.

Post (registered letter)

1. Address a signed letter to Pact Coffee, 100 Clements Road, SE16 4DG London, United Kingdom.
2. Include your account email, name, order number and a clear cancellation statement.
3. Send by recorded delivery and keep the receipt as proof.

Moving house

If you move and Pact cannot deliver, contact support with proof of new address (utility bill or tenancy agreement). Pact accepts account changes and delivery address updates through the account page; if delivery is impossible, cancellation can be requested by email or phone.

Applicable law: Consumer Contracts Regulations 2013 for contract termination rights where performance is affected.

Price increase

Pact Coffee pricing and any changes are governed by its terms of supply. If a price increase is applied mid-contract and you do not accept the new price, you must contact Pact to cancel. Provide the notice of price increase you received and your account details as proof.

Applicable law: Consumer Rights Act 2015 protects against unfair contract terms; check Pact Coffee terms of supply.

Death of the subscriber

If the subscriber dies, the contract can be ended by the estate representative. Provide a copy of the death certificate and the representative's contact details by email to [email protected] or by post. Pact's support channels accept such requests when evidence is provided.

Applicable law: General contract law; specific trustee or estate procedures apply.

Legitimate grounds - faulty, damaged or incorrect products

Pact will refund or replace faulty, damaged or incorrect goods. Provide photos of the fault, order number and a description. Refunds will include delivery and return costs where appropriate. See returns guidance: Pact Coffee returns.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill; statutory remedies apply.

End of commitment / No minimum commitment

Pact Coffee allows cancellation at any time via the account dashboard; there is no minimum contractual period. Use the account cancellation path or contact support to end the recurring order.

Applicable law: Consumer Contracts Regulations 2013.

Cooling-off (change of mind)

Under the Consumer Contracts Regulations 2013 you have 14 days to change your mind for most online purchases. If you cancel within 14 days you have a further 14 days to return goods. If Pact has begun performing services within the 14-day window you must pay for services provided up until cancellation. Returns for change of mind are at your cost; refunds are issued within 14 days of Pact receiving returned items.

Applicable law: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Pact Coffee allows customers to pause, reschedule, skip or bring forward deliveries via the account page. There are no reported retention discount offers in the research data. To ask for options, call 020 3095 3975 or email [email protected] and request either a pause or a different frequency. Ask support for an account note or written confirmation of any offer they make.

What cancelling saves - concrete math

Example 1 - House subscription (subscription price): £7.95 per month. Annual cost 7.95 x 12 = £95.40 per year.

Example 2 - House one-off price: £8.95 per bag. Subscription saves 8.95 - 7.95 = £1.00 per bag; annual saving if you buy one bag per month: 1.00 x 12 = £12.00 per year.

Example 3 - Pods subscription: £24.95 per month equals 24.95 x 12 = £299.40 per year.

Cheapest named alternative from competitors in the research: RISE Coffee Box at £24 per month equals 24 x 12 = £288 per year. Vex Coffee subscription is £25 per month equals 25 x 12 = £300 per year. If your aim is saving money rather than variety, Pact House at £7.95 per month is the lowest-cost Pact subscription documented.

Key UK consumer law

The Consumer Contracts Regulations 2013 give you a 14-day cooling-off right for most online contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms and disproportionate cancellation penalties.

Auto-renewal and complaints

The Competition and Markets Authority (CMA) scrutinises hard-to-cancel subscriptions and unclear auto-renewal terms. If Pact does not honour cancellation, complain to Pact first, then contact Citizens Advice for next steps. For payment disputes, use Section 75 (if eligible) or request a chargeback from your card issuer.

How to escalate

Step 1: Contact Pact by email [email protected] or phone 020 3095 3975 and keep records. Step 2: Seek help from Citizens Advice. Step 3: Use card chargeback or Section 75 for qualifying payments. Step 4: Report persistent unfair practices to the CMA.

Check final billing

After cancellation, check your bank or card statement for any final charges. If you cancelled within a 14-day cooling-off period and returned goods, Pact must refund within 14 days of receiving the returned items.

Access and data

Keep copies of confirmation emails and any return receipts. If you want personal data removed, contact support at [email protected] and request data deletion; Pact's terms of supply explain data handling in their terms.

Re-activation

You can re-subscribe via the Pact website at any time. Use the subscribe pages such as Subscribe and Save or the microlot plan page Micro-Lot plan to start again.

Follow this checklist after you decide to cancel:

• Log into your Pact account and cancel via MANAGE > CANCEL SUBSCRIPTION, or call 020 3095 3975.
• Save any confirmation email or screenshot of the on-screen confirmation.
• If cancelling by post, send a signed recorded-delivery letter to Pact Coffee, 100 Clements Road, SE16 4DG London and keep the receipt.
• If you cancelled within 14 days and want a refund, return goods within 14 days of cancellation and keep the proof of postage.
• Check your bank statement for any refunds within 14 days of Pact receiving returns or within 14 days of cancellation where applicable.
• If goods are faulty, photograph the fault and email [email protected] with evidence and order details.

Documents to keep

Order number, account email, confirmation emails, recorded delivery receipts, photos of faulty goods, and any written responses from Pact.

Timing reminders

Refunds for returned goods are issued within 14 days of Pact receiving the items. For change of mind cancellations, you have 14 days to cancel and then 14 days to return goods under the Consumer Contracts Regulations 2013.