Cancel Priority Pass the easy way

Overview

Priority Pass is a global airport lounge access membership that gives cardholders access to more than 1,900 airport lounges and travel experiences worldwide. Membership tiers vary by included visits and guest policy.

Who uses it

Target audience is frequent travellers who want lounge access for comfort, food and work space before flights.

Company facts

Official membership and benefits pages: Join Priority Pass and Membership benefits. Lounge listings: Airport lounges.

Web (official site)

1. Open the official help page or contact form: Priority Pass contact form.
2. Complete the form specifying membership details and the request to cancel.
3. Save or screenshot any automated acknowledgement. If you do not receive a quick reply, proceed to call the number below.

iOS

1. Open the Priority Pass app on your iPhone.
2. Check Account or Support sections for cancellation options.
3. If no in-app cancel option appears, use the contact form or call +44 20 8680 1338.

Android

1. Open the Priority Pass app on your Android device.
2. Check Account or Help for an option to contact membership services.
3. If the app does not allow cancellation, use the contact form or call +44 20 8680 1338.

Phone

1. Call Membership Services at +44 20 8680 1338 (available 24/7).
2. Provide your membership number, name and payment card details used for billing.
3. Ask for immediate cancellation and request written confirmation or a reference number for your records.

Email / Contact form

1. Go to the official help or contact page: Official cancellation guidance.
2. Complete the form, clearly stating you want to cancel and include membership details.
3. Keep a copy of the submitted request and any reply as proof.

Post (registered letter)

1. Write a signed letter stating you want to cancel and include membership details and reason if desired.
2. Send by registered post to: Priority Pass, 60 Gracechurch Street, EC3V 0HR London, United Kingdom.
3. Keep proof of postage and a copy of the letter. Send at least 6 weeks before expiry for automatic billing cancellation if that is your goal.

Cooling-off (14-day right)

Rule - If you purchased directly from Priority Pass, first-time customers can cancel within 14 days of initial purchase for a full refund provided the service has not been used in full. Evidence required - purchase confirmation and membership details. Law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cancellation after use within cooling-off

Rule - If services were used during the 14-day cancellation period, Priority Pass will deduct the value of services used from any refund due. Evidence required - membership access logs or proof of usage will be considered by the company. Law - Consumer Contracts Regulations 2013.

Automatic renewal and notice

Rule - To stop automatic billing Priority Pass requests written confirmation at least 6 weeks prior to membership expiry for automatic billing to be cancelled; for non-renewal customers should cancel within 30 days of renewal date by writing to the Priority Pass office where the Means of Access was issued. Evidence required - dated written notice or registered post receipt. Law - referenced in Priority Pass terms and in consumer protections under UK regulations; CMA interest in clear auto-renewal terms.

Revocation by Priority Pass

Rule - Priority Pass may revoke membership and may issue a proportional refund of the annual or enrolment fee unless revocation was due to fraud or misuse by the customer. Evidence required - company notice of revocation. Law - Consumer Rights Act 2015 regarding service performance and unfair terms.

Death of subscriber

Rule - Priority Pass does not publish a specific policy for death of the subscriber in the provided sources. Evidence required - Not published by Priority Pass. Law - No special statutory rule provided in the researched material.

Price increase

Rule - Priority Pass does not publish a specific unilateral price-increase cancellation right in the provided sources. Evidence required - Not published by Priority Pass. Law - Consumer Rights Act 2015 on unfair contract terms may apply where an increase is disproportionate, and Citizens Advice can advise on disputes.

Before cancelling: negotiate

Retention offers - No explicit retention offers were reported in the research data. To ask for a retention offer, call Membership Services at +44 20 8680 1338, give your membership details and state you are considering cancelling. Ask if a prorated refund, downgrade or pause is available; request any offer in writing. If your membership was issued through a bank or card provider, contact that provider for offers or card benefits.

What cancelling saves - concrete maths

Priority Pass published plans and prices (annual): Standard = £69 per year, Standard Plus = £229 per year, Prestige = £419 per year. If you cancel Standard you save £69 per year. Calculation examples:

Standard Plus: £229 per year - cancelling saves £229 x 1 = £229 per year.

Prestige: £419 per year - cancelling saves £419 x 1 = £419 per year.

Monthly-equivalent examples to compare to monthly competitors: Standard Plus monthly equivalent = £229 / 12 = £19.08 per month. Cheeeky monthly alternative = £9.99 x 12 = £119.88 per year.

Cheapest real alternative from competitors in the research is The Getaway Lounge UK at £84 per year. Comparison example: cancelling Prestige (£419) and switching to The Getaway Lounge (£84) saves £419 - £84 = £335 per year.

Key UK laws

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a minimum 14-day cooling-off period for most distance and off-premises contracts. See the official legislation: Consumer Contracts Regulations 2013.

Service quality and unfair terms

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and allows challenge to unfair contract terms, including disproportionate cancellation penalties.

Auto-renewal and enforcement

The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices; if you consider the renewal terms unclear, raise the issue with Citizens Advice and the CMA can be informed.

How to escalate

1) Complain to Priority Pass in writing first. 2) If unresolved, get advice from Citizens Advice. 3) If the membership was sold via a bank or card, contact that provider or use Section 75 or chargeback via your card issuer where eligible. 4) For financial-provider disputes, contact the Financial Ombudsman Service where relevant.

Confirm access and bookings

Check that your digital membership card is deactivated and that your next lounge bookings are cancelled. Keep screenshots of deactivated access or of confirmation emails.

Check final billing

Monitor your card statement for any post-cancellation charges for 30 days. If you see an unexpected charge, contact Priority Pass and your card issuer immediately and consider chargeback if needed.

Data and re-activation

Ask Priority Pass how long they retain personal data and whether you can request deletion. If you want to rejoin later, you can sign up again at prioritypass.com.

Use this checklist to complete and verify cancellation.

• Call +44 20 8680 1338 and request cancellation; ask for a reference number and save it.
• If you sent a form or letter, keep a copy and proof of postage.
• If you are within 14 days of first purchase and have not used the service, request a full refund under the Consumer Contracts Regulations 2013.
• Send written cancellation at least 6 weeks before expiry to stop automatic billing if applicable.
• Check your bank statement for refunds or further charges for 30 days.
• If your membership came via a bank or card, contact that provider to cancel.