Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
We generate and send your cancellation letter to Scent Addict by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Scent Addict agreement
How to cancel Scent Addict in the UK (rating 1.0/5). Step-by-step cancellation methods, refund rights, savings and escalation routes in 2026.
| Item | Value |
|---|---|
| Fastest method | Google Play subscription cancellation - immediate stop of auto-renewal via Google Play (Android) as described by Google support |
| Effective delay | Immediate (Google Play) or same day once customer services process a cancellation request |
| Notice period | 14 days cooling-off period for distance contracts (Consumer Contracts Regulations 2013) |
| Cancellation fee | 0 |
| Minimum commitment | No minimum term for the standard monthly subscription |
| Phone + hours | Not published by Scent Addict |
| Postal address for registered letter | Scent Addict, Example Street, EC1A 1AA London, United Kingdom |
Scent Addict is a monthly perfume subscription service operated by PERFUME ADDICT (UK) LTD and offered through The Fragrance Shop ecosystem. Members receive one travel-sized atomiser of a chosen fragrance each month and can redeem the subscription fee against a full-sized bottle purchase in some cases.
Subscribers pay a monthly fee and receive a selected fragrance travel atomiser every month. Gift memberships are also available for prepaid 3, 6 or 12 month durations.
| Founded | 2010 |
| Headquarters | Somercotes, United Kingdom |
| Main product | Monthly perfume samples / travel atomisers |
| Standard monthly price | £14 |
| Gift options | 3-month £42, 6-month £77, 12-month £140 |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Android (Google Play) | Open Google Play - Subscriptions - Select subscription - Cancel subscription | 5 minutes | Google Play cancellation confirmation | Easy |
| Website / Customer Services | Contact Customer Services via the Scent Addict / Fragrance Shop contact form or account area and request cancellation | 24-72 hours (depends on response) | Email confirmation if provided by Customer Services | Hard |
| iOS (Apple) | Not publicly disclosed by Scent Addict - use Apple subscriptions if signed up via Apple | Varies | Apple subscription cancellation confirmation | Medium |
| Phone | Call Customer Services and ask an agent to cancel | Wait time plus call time | Call reference number if given | Hard |
| Email Customer Services requesting cancellation and keep the sent message | 24-72 hours | Saved sent email and any reply | Hard | |
| Post (registered letter) | Send a signed registered letter to the official postal address requesting cancellation | 3-10 working days plus processing | Proof of posting and signed-for receipt | Medium |
Additional resource: for a third-party write-up of cancellation steps see how to cancel Scent Addict.
You have a right to cancel distance contracts for goods and certain subscription services within 14 days from the date the contract was concluded or from the day you received the goods. For subscriptions like Scent Addict, the cooling-off period begins the day after you receive confirmation of the contract. If you cancel within 14 days and no subscription benefits were used you are entitled to a full refund. If benefits were used, Scent Addict may deduct a proportionate amount from the refund.
Applicable law: Consumer Contracts Regulations 2013.
If you expressly asked Scent Addict to begin the service during the 14-day cooling-off period and they performed the service, you must pay for the value of the service provided up to the point of cancellation. Ask Scent Addict for a detailed statement of the amount deducted.
Applicable law: Consumer Contracts Regulations 2013.
If Scent Addict increases the recurring price at renewal and this was not clearly disclosed at sign-up, you can treat a unilateral price increase as a reason to stop the contract because subscription terms must disclose recurring charges and frequency. Collect any announcement of the increase and cite the lack of clear prior disclosure when you cancel.
Applicable guidance: Competition and Markets Authority (CMA) guidance on subscription transparency.
Termination on the death of a subscriber is a recognised reason to end ongoing contracts. Provide a copy of the death certificate to the trader or the executor handling the estate and ask for a final bill and cancellation confirmation. Scent Addict's public policy on this point is not published; therefore submit formal written notice and request confirmation.
Applicable law: Consumer Rights Act 2015 (general protection on unfair terms and contract fairness).
For prepaid gift memberships (3-month £42, 6-month £77, 12-month £140) Scent Addict sells a fixed-duration product. The subscription ends automatically at the end of the prepaid period. These prepaid gifts are non-renewing unless specified to auto-renew at expiry. Check the purchase confirmation for renewal rules.
Applicable law: Consumer Contracts Regulations 2013; Consumer Rights Act 2015.
Scent Addict has not published an exhaustive list of accepted legitimate grounds for early termination beyond statutory rights. For disputes about continuing charges after a cancellation request, preserve written evidence of your cancellation request and escalate (see legal protections).
Applicable law: Consumer Rights Act 2015; Consumer Contracts Regulations 2013.
Scent Addict retention offers are not reported in the public research. If you want to negotiate, ask Customer Services for a retention offer in writing. Suggested script: "I want to cancel my subscription. Before I cancel, do you have any retention offers, a discounted monthly rate, or the option to pause my subscription? Please confirm any offer in writing and the exact price and duration." If Scent Addict offers a discount, obtain a written confirmation of the new price and cancellation terms. There is no public record that Scent Addict routinely offers discounts to retain customers.
Standard monthly Scent Addict price: 12 x £14 = £168 per year.
Calculation: £14 x 12 = £168 per year.
Cheapest real alternative from the research: ScentBox.co.uk at £13.60 per month, annual cost 12 x £13.60 = £163.20.
Switch savings calculation: £168.00 - £163.20 = £4.80 saved per year by moving from Scent Addict monthly to ScentBox.co.uk monthly.
Additional savings example: buying a 12-month Scent Addict gift costs £140 total, effective monthly £11.67, which saves £168 - £140 = £28 per year compared with standard monthly payments.
Relevant laws: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015. The Competition and Markets Authority (CMA) and local Trading Standards enforce subscription fairness. Services must be performed with reasonable care and skill and cancellation instructions must be clear and not difficult to follow.
The 14-day cooling-off period is set by the Consumer Contracts Regulations 2013. If Scent Addict fails to inform you of this right at the time of sale, the cooling-off period can be extended by up to 12 months.
If Scent Addict continues to charge after you cancelled, preserve evidence of your cancellation request and then escalate: first complain in writing to the trader; if unresolved contact Citizens Advice; consider chargeback via your card issuer or Section 75 for qualifying card payments; if still unresolved report to local Trading Standards or the CMA. For disputes about refusal to refund, consider an Alternative Dispute Resolution scheme if available.
Under the Consumer Rights Act 2015, unfair contract terms, including disproportionate cancellation penalties, are unreliable. If Scent Addict refuses statutory refunds or uses unfair terms, the terms may be unenforceable and you can escalate as above.
After cancellation request, ask Scent Addict for a final billing statement and the date when billing stops. If you returned goods, a refund of the purchase price and a contribution to delivery charges (up to the cheapest method) must be issued within 14 days of receiving the goods back or receiving satisfactory evidence of return.
Request confirmation that your account is closed and whether your personal data will be deleted or retained. Keep a copy of the cancellation confirmation and any refund transaction ID for at least 6 months.
If you decide to re-subscribe later, confirm whether previous subscription credits apply. For prepaid gift memberships there is no automatic refund unless statutory rights apply.
Use this checklist to ensure your cancellation is effective and provable.
£14
/ mois
One travel-sized atomiser per month; choose from over eighty brands; subscription fee may be redeemable against full-size bottle; no minimum term; cancel anytime.
£14
/ mois
Prepaid 3 months of Scent Addict for £42 total.
£12.83
/ mois
Prepaid 6 months for £77 total, effective monthly cost £12.83.
£11.67
/ mois
Prepaid 12 months for £140 total, effective monthly cost £11.67.
No commitment. Billoff helps you cancel or adjust your Scent Addict subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£13.60
/ mois
Offers a monthly supply of designer fragrances with a choice from a large catalogue.
Scent Addict is available in many countries. Here are several frequently cited markets:
What you should know about Scent Addict subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Scent Addict subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.