Cancel Scentbird the easy way

Service summary

Scentbird is a subscription service that delivers a monthly 8ml designer or niche fragrance vial for a 30-day supply. The company offers a first month promotional price and a standard monthly plan that gives access to hundreds of fragrances.

Who it is for

Scentbird targets people who want to discover designer colognes and perfumes without buying a full bottle. The service is for discovery and short-term use rather than long-term bottle ownership.

How it works

Subscribers choose a fragrance, add it to a queue and receive a travel-sized 8ml vial each month. Add-on subscriptions such as Candle Club or Sample Duo are available and some designer scents may add an extra fee.

Web - cancel from your account

1. Sign in to your Scentbird account on the website or app.
2. Open Account > Manage Subscription.
3. Select Cancel Subscription and follow the on-screen steps.
4. Save the confirmation email you receive after cancellation.
5. If you bought a 3-, 6- or 12-month prepaid plan cancellation will be recorded but billing will continue until the prepaid term ends.

iOS - cancel via the app

1. Open the Scentbird app on your iPhone.
2. Tap Account > Manage Subscription > Cancel Subscription.
3. Complete the prompts and keep the confirmation email.
4. Allow up to 7 business days for processing; prepaid plans finish at end of term.

Android - cancel via the app

1. Open the Scentbird app on your Android device.
2. Go to Account > Manage Subscription > Cancel Subscription.
3. Follow the prompts; retain the confirmation email.
4. Allow up to 7 business days for processing.

Email - cancel by writing

1. Compose an email from the address on your Scentbird account to [email protected].
2. Include your full name, account email, last four digits of card used and the sentence: "I wish to cancel my subscription effective immediately."
3. Send and save the ticket number or reply that Scentbird provides.
4. Allow up to 7 business days for processing.

Post - cancel by registered letter

1. Write a clear cancellation letter including account email, full name and request to cancel.
2. Send by registered mail to: Scentbird, 401 Cottontail LN, 08873 Somerset, USA.
3. Keep the postal receipt and delivery confirmation.
4. Processing may take several weeks.

Phone - what to do if you prefer to call

1. Scentbird does not publish a public phone number for subscription cancellation; use the app or email.
2. If you find a phone number, record the agent name and call time and ask for a confirmation email.

Moving - relocation abroad or to another country

If you are moving, request cancellation by email including proof of new address such as a signed tenancy agreement or utility bill. Scentbird processes termination requests and aims to complete them within 7 business days. If you are on a prepaid 3-, 6- or 12-month plan cancellation will take effect at the end of the term.

Price increase

If Scentbird increases the price of a continuing subscription and you refuse the change, notify Scentbird in writing that you do not accept the new price and you wish to cancel. Save correspondence as proof. Under the Consumer Rights Act 2015 and CMA guidance, an unexpected automatic increase without clear prior notice may be challengeable.

Death of the subscriber

To cancel for a deceased subscriber, send a copy of the death certificate and the account details to [email protected] and request account closure. Retain a copy of all correspondence. This is a legitimate ground and Scentbird should close the account on receipt of the documents.

Legitimate grounds accepted by Scentbird

Research shows Scentbird accepts standard cancellation reasons via the Help Center and account settings. For add-on subscriptions, note that canceling a fragrance subscription automatically cancels associated add-ons. Provide documentary proof where required, for example a copy of prepayment details for prepaid plans or a death certificate for bereavement-related cancellations.

End of commitment

If you bought a prepaid 3-, 6- or 12-month plan, cancellation will be recorded but will not take effect until the prepaid term ends; no refund will be given for the unused portion, according to Scentbird policy.

Cooling-off rights (14 days)

UK consumers have a right to cancel an order, including a subscription order, between the submission date and 14 days after product delivery. To use this right, inform Scentbird via the Help Center or [email protected] and return the product at your cost in a fully resalable condition. The applicable law is the Consumer Contracts Regulations 2013 and updated UK cooling-off provisions: UK cooling-off rights.

Before you cancel - try to negotiate

Research does not show specific retention discounts offered by Scentbird. The company does run a promotional first month price of £7.97 for new subscribers. If you want to avoid cancellation, ask support for a pause, a temporary price adjustment, or to skip a month. Send a polite message to [email protected] asking: "Please offer available retention options or a pause for X months." Keep any offer in writing.

What cancelling will save you - math and alternatives

Annual cost - Standard monthly plan: £15.95 x 12 = £191.40 per year.

First month promotional path example - first month £7.97 then 11 months at £15.95: £7.97 + (11 x £15.95) = £183.42 for first 12 months.

Cheapest real alternative from listed competitors: VeranoClub at £11.95 per month - annual cost = £11.95 x 12 = £143.40. Savings if you switch from Scentbird standard to VeranoClub: £191.40 - £143.40 = £48.00 per year.

Key UK consumer law

Contracts for digital and physical goods are protected under the Consumer Contracts Regulations 2013 which give a 14-day cooling-off right, and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and bans unfair contract terms.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you face unreasonable barriers to cancellation, gather evidence and escalate.

How to escalate

1. Complain to Scentbird first via [email protected] and keep written records. 2. If unresolved, contact Citizens Advice for guidance and the CMA for unfair commercial practices. 3. For card payments you may consider Section 75 or a chargeback through your card issuer for qualifying transactions.

Keep proof

Keep the confirmation email or ticket number as proof of cancellation. Save screenshots of your Manage Subscription screen showing the cancellation.

Check billing and bank statements

Review your card and bank statements for the next 30 days to ensure no further subscription charges. If you are charged after cancellation, contact [email protected] and your card issuer to dispute the payment.

Access to account and fragrances

After cancellation you keep access to past orders and account details. If you are on a prepaid term, shipments continue until the end of the prepaid term; no refund is provided for the unused future months on prepaid plans.

Reactivate if needed

You can reactivate the account by signing into your Scentbird account and selecting a new subscription. Keep your saved confirmation emails to speed up any dispute process.

Follow this checklist when you cancel Scentbird to reduce risk of unwanted charges and to preserve your consumer rights.

• Cancel via Account > Manage Subscription or use the app and save the confirmation email.
• If you cannot cancel online, email [email protected] with a clear cancellation statement and keep the reply.
• If you are in the 14-day cooling-off period, notify Scentbird and return products in a fully resalable condition if you want a refund.
• Record the date you requested cancellation and allow 7 business days for processing.
• If you are on a prepaid plan, note the prepaid end date as cancellation will take effect then and no refund will be issued.
• Check bank statements for two billing cycles after cancellation.
• If Scentbird does not respond, escalate to Citizens Advice or consider a chargeback with your card provider.