Cancel ScentBox the easy way

Service overview

ScentBox is a fragrance subscription service that delivers a fragrance product to subscribers each month, offering access to a large catalogue of designer and niche scents so customers can sample perfumes before buying full bottles.

How the service works

Subscribers choose a plan and receive one fragrance product per month, selected from ScentBox's available catalogue. The service ships to the United Kingdom and other countries listed on the site.

Who is it for

Ideal for fragrance lovers aged 21 to 65, especially younger shoppers who want to try many scents without committing to full-size bottles.

Web - cancel via site contact form

1. Sign in to your account on ScentBox UK.
2. Open the contact page or support/faq and locate the contact form.
3. Complete the form with account email, order number and explicit request: "Please cancel my subscription effective immediately."
4. Submit the form and take a screenshot of the submission confirmation.
5. Keep any reply email as proof.

iOS / Android - app steps (if applicable)

1. Check whether you subscribed via the ScentBox app or via the website; if subscription was created through Apple or Google, cancel in your Apple/Google account subscriptions settings.
2. If no app subscription exists, sign in to the website and follow the web steps above.

Phone

1. Call 1-844-782-9629.
2. Provide account email and subscription details; state: "Cancel my subscription effective immediately."
3. Ask the agent for a cancellation reference number or confirmation email.
4. Note the date, time and agent name for your records.

Email

1. Send an email to [email protected] or [email protected] with subject "Cancel subscription" and include your account email and order number.
2. Request confirmation with a date of cancellation and keep the sent email and any reply.

Post

1. Write a signed letter stating your full name, account email, order number and: "I hereby cancel my ScentBox subscription."
2. Send by Recorded Delivery or Special Delivery to: ScentBox, 128 City Road, EC1V 2NX London, United Kingdom.
3. Retain the Royal Mail proof of postage and proof of delivery.

Moving

ScentBox does not publish a specific moving policy. To request cancellation due to relocation, send an email to [email protected] with proof of new permanent address such as a utility bill or tenancy agreement. If ScentBox rejects the request, the Consumer Contracts Regulations 2013 protect your right to cancel if the contract was concluded online and you are within the 14-day cooling-off period.

Price increase

If ScentBox raises the subscription price, you can cancel before the new price takes effect. Keep written notice from ScentBox about the increase; if ScentBox does not provide fair notice or makes renewal hard to cancel, raise the issue with Citizens Advice and note the CMA guidance on unfair auto-renewal practices.

Death of subscriber

To cancel on the ground of death of the subscriber, send an email to [email protected] or a postal letter including a copy of the death certificate and the account holder's details. ScentBox does not publish a required form, but a death certificate is the standard proof.

Legitimate ground (service not performed)

Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill. If ScentBox repeatedly fails to deliver products or provides incorrect products, gather evidence (order history, tracking, emails) and request cancellation and a remedy. Cite the Consumer Rights Act 2015 when you complain to ScentBox or escalate to Citizens Advice.

End of commitment

For 6-month or 12-month discounted subscriptions ScentBox bills upfront and the subscription renews automatically for subsequent periods. You can cancel at the end of the prepaid term. For these plans, cancellation before the term ends does not typically produce a refund; ScentBox states discounted subscriptions renew for that period and cancellation applies at the end of the term.

Cooling-off period

The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for online contracts. If you cancel within 14 days after subscribing online, you are entitled to a refund for the unused portion, except where digital content has been downloaded or streamed with your express consent. To exercise this right, notify ScentBox within 14 days and request a refund under the Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Research does not report specific retention offers from ScentBox. To attempt retention, call 1-844-782-9629 or email [email protected] and request a retention offer: mention how long you have been a subscriber, ask for a temporary discount or pause. Record the agent name and any offer in writing before accepting.

What cancelling saves you - yearly savings

Calculate yearly cost by plan using ScentBox UK prices:

Standard Plan: £13.32 x 12 = £159.84 per year.

Premium Plan: £17.03 x 12 = £204.36 per year.

Platinum Plan: £24.45 x 12 = £293.40 per year.

3-Month Gift Subscription: £40.74 one-time payment equals £13.58 per month when divided by 3.

If you cancel a Standard Plan you save £159.84 per year. A cheaper documented option within ScentBox pricing is the 3-Month Gift Subscription at £40.74 one-time cost (equivalent to £13.58 per month), available on the gift page: 3-Month Gift Subscription.

Relevant UK law and regulators

Key legislation: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015. Regulators and advisers: Citizens Advice and the Competition and Markets Authority (CMA).

Your statutory rights

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for online subscriptions concluded in the UK, with a refund for cancelled services within that period unless you consented to immediate supply of digital content. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair practices.

How to escalate

1. Complain to ScentBox by email or registered post and keep proof. 2. If unresolved, contact Citizens Advice for guidance. 3. For card payments over £100, consider a Section 75 claim with your card issuer. 4. For unauthorised billing, ask your bank for a chargeback. Document all communications and keep proof of cancellation such as email replies or Royal Mail delivery receipts.

Check final billing

Verify your bank or card statement for the last subscription charge date. If you were charged after your cancellation request and you have proof, dispute the charge with ScentBox and your card provider.

Retain proof and data

Keep copies of cancellation emails, screenshots of confirmation, call notes and postal proof. These are essential if you need to escalate to Citizens Advice, your bank or the CMA.

Re-activation and future access

You can re-subscribe later by signing up again on the site. If you had a prepaid discounted 6 or 12 month plan, cancellation only takes effect at the end of that pre-paid term and no prorated refunds are provided per ScentBox policy.

Follow this checklist to cancel with proof and avoid unwanted charges.

• Identify your next billing date from your account or recent statement.
• Choose a cancellation channel (phone, email, contact form or recorded post).
• If calling 1-844-782-9629, request an agent name and cancellation reference.
• If emailing [email protected], include account email and order number and keep the sent email.
• If using post, send a signed letter by Recorded Delivery to ScentBox, 128 City Road, EC1V 2NX London, United Kingdom and keep the Royal Mail receipt.
• Monitor your card statement for one billing cycle after cancellation.
• If charged after a confirmed cancellation, open a dispute with ScentBox and then your bank if needed.