Cancel Shapermint Club the easy way

Service summary

Shapermint Club is a paid membership that offers exclusive discounts on shapewear and intimates, free standard shipping, and member benefits such as trial periods. Membership automatically renews monthly and can be cancelled at any time.

Key benefits

Typical advertised benefits include up to 82% off select items, free standard shipping worldwide, and a 30-day free trial for new members according to Shapermint public pages.

Company facts

Official membership information is published on the Shapermint Club subscription page and the company terms and conditions. See the official membership page for details: Shapermint Club membership.

Web - cancel via Member Account

1. Go to https://shapermint.com/en-GB/pages/club-membership-subscription.
2. Log into your Member Account with your email and password.
3. Open 'Manage Subscription' and follow the on-screen cancellation prompts.
4. Save or screenshot the confirmation page and await the cancellation confirmation email.
5. Note that cancellation becomes effective at the next billing cycle.

iOS - cancel via app or account

1. Open the Shapermint app or mobile web and log into your account.
2. Navigate to 'Manage Subscription' and follow the on-screen steps to cancel.
3. If the subscription was charged through Apple, check Subscriptions in your Apple ID settings; otherwise use the Member Account method.

Android - cancel via app or account

1. Open the Shapermint app or mobile web and log into your account.
2. Go to 'Manage Subscription' and select cancel.
3. If charged through Google Play, manage subscriptions in Google Play; otherwise use the Member Account method.

Phone / SMS

1. Call or SMS +1 (831) 888-0074 and state you want to cancel Shapermint Club membership.
2. Ask the agent for a cancellation reference number and an email confirmation.
3. If no confirmation is provided, follow up with a written email to [email protected].

Email

1. Send a clear email with subject 'Cancel Shapermint Club Membership' to [email protected] or [email protected].
2. Include your full name, account email, and request an effective cancellation date and confirmation.
3. Keep copies of sent emails and any automatic replies; escalate to live chat if no reply within five business days.

Post

1. Prepare a signed cancellation letter including name, account email, and date of birth or order number for identification.
2. Send by registered mail to: Shapermint Club, 110 E 9th St, Suite A792, 90079 Los Angeles, USA.
3. Keep the registered mail proof of posting. Allow postal transit time and processing.

Official guidance on cancelling a Club Box subscription is available at Shapermint Help - How do I cancel my Shapermint Club Box subscription.

Moving / change of residence

Rule: If you are moving outside the delivery area served by Shapermint Club, request cancellation and provide proof of new address. Required proof documents: copy of new utility bill, tenancy agreement, or official change of address document. Applicable law: Consumer Rights Act 2015 for contract fairness.

Price increase

Rule: If Shapermint Club increases the membership price, you may have a right to cancel the membership if the price change is not in your contract or you were not given clear notice. Required proof documents: copy of the notice of price increase or screenshot showing changed fee. Applicable law: Consumer Rights Act 2015 concerning unfair contract terms; Consumer Contracts Regulations 2013 for information obligations.

Death of subscriber

Rule: Successors should contact customer care and provide a copy of the death certificate and proof of estate authority. Required proof documents: death certificate and legal representative identification. Applicable law: Contract law principles and the Consumer Rights Act 2015 for termination of services.

Legitimate ground accepted by Shapermint Club

Rule: Research does not list specific accepted legitimate grounds beyond standard reasons; Shapermint's policies allow cancellation via Member Account and customer support. Required proof documents: depends on the reason; if requesting a refund for defective items, use the exchanges and returns policy documentation. See Shapermint exchanges and returns. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

End of commitment

Rule: Shapermint Club has no minimum commitment; cancel anytime. Required proof documents: not required for standard cancellation. Applicable law: Consumer Contracts Regulations 2013.

Cooling-off period (UK 14-day right)

Rule: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period for distance contracts from contract formation or the day after receipt of the first delivery. Required proof documents: written cancellation notice (email) with date. The trader must refund all payments within 14 days of receiving the cancellation notice. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Retention offers reported by customers are not publicly documented in the research data. There is no verified list of retention discounts. To ask for a retention offer, use live chat or call +1 (831) 888-0074 and request to speak with customer care about keeping membership. Provide your account email, explain why you want to stay, and ask specifically for price-matching, an extended free trial, or a temporary discount. If no offer is made, request written confirmation.

What cancelling saves you - yearly calculation

Shapermint Club monthly price appears in two published figures: either £4.00/month or £5.00/month. Calculate both scenarios:

• At £4.00/month: £4.00 x 12 = £48.00 per year.
• At £5.00/month: £5.00 x 12 = £60.00 per year.

Cheapest real alternative from the listed competitors is TOYL at £39.99/month.

• TOYL yearly cost: £39.99 x 12 = £479.88 per year.
• Saving if you cancel Shapermint Club and instead subscribe to TOYL is not a saving; switching to TOYL increases spend. Saving from cancelling Shapermint Club compared to staying with it is: if you cancel the £4.00 plan you save £48.00/year; if you cancel the £5.00 plan you save £60.00/year.

Example math: £4.00 x 12 = £48.00/year. If you keep Shapermint Club you pay £48.00/year. If you cancel you save £48.00/year. If billed at £5.00, £5.00 x 12 = £60.00/year, so cancelling saves £60.00/year.

Key UK laws

The main laws that protect UK consumers are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The CMA enforces rules on unfair contract terms and hard-to-cancel subscriptions.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for distance contracts. If you cancel within 14 days, you must receive a refund of all payments within 14 days of cancellation notice. Note: digital content exceptions apply if you consent to immediate supply of digital content.

Escalation path

1. Complain to Shapermint customer care by email ([email protected] / [email protected]) and keep records. 2. If unresolved, contact Citizens Advice or your local Trading Standards. 3. For breaches of fair contract terms or hard-to-cancel subscriptions, report to the Competition and Markets Authority (CMA). 4. For qualifying card payments, consider a Section 75 claim with your card issuer or a chargeback for debit/credit card transactions.

Check final billing

After cancellation, expect the membership to remain active until the next billing cycle and no further renewals. Membership fees already paid are non-refundable except as stated in Shapermint Terms. If Shapermint terminates membership, a prorated refund may be provided.

Returns and exchanges

Shapermint Club members have free exchanges and returns for 90 days with no processing fee according to the public exchanges policy. UK consumers also retain the statutory 14-day return right for distance purchases. For returns use the Shapermint exchanges and returns page: Exchanges and Returns.

Account and data

After cancelling, keep the account login in case you need receipts or to reactivate. To request deletion of personal data, contact [email protected] and state your request; include account email. Shapermint's terms mention their data practices in the terms and conditions page.

Reactivation

You can re-join Shapermint Club by logging into your account and subscribing again through the Member Account page. There is no public minimum re-join waiting period.

Follow this checklist to cancel cleanly and protect your rights.

• Create a short cancellation email: subject 'Cancel Shapermint Club Membership', include full name, account email, and request an effective cancellation date.
• Use the Member Account method and save a screenshot of cancellation confirmation.
• Send email to [email protected] and [email protected] and keep copies of sent messages.
• If you call +1 (831) 888-0074, record the date and ask for a reference number.
• Keep receipts of any recent payments; membership fees are usually non-refundable except where Shapermint terminates membership or statutory rights apply.
• If you are within 14 days of the contract start or first delivery, submit a written cancellation notice to claim the cooling-off refund under the Consumer Contracts Regulations 2013.
• If you have trouble getting a response, escalate to Citizens Advice and consider a dispute via your card issuer.