Organic Essentials 90 Capsules (30 Day Supply)
£75.00
/ mois
Organic supplement stack, 30 day supply per 90 capsule pack, available on AutoShip.
Organic supplement stack
30 day supply per 90 capsule pack
available on AutoShip.
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
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Recipient
Touchstone Essentials
19-21 Crawford Street
W1H 1PJ London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Touchstone Essentials agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Touchstone Essentials service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Touchstone Essentials service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Touchstone Essentials
Step-by-step 2026 guide to cancel Touchstone Essentials subscriptions in the UK. Timings, addresses, refund rights and alternatives. Rating not publicly disclosed.
London, United Kingdom
Subscription Box
Cancellation at a glance
| Item | Value |
|---|---|
| Fastest method | Online via account dashboard on thegoodinside.com - immediate processing when cancelled at least 2 business days before the next shipment |
| Effective delay | Immediate (if cancellation is made two business days prior to next scheduled shipment) |
| Notice period | 2 business days prior to next scheduled shipment |
| Cancellation fee | 0 |
| Minimum commitment | none |
| Phone + hours | 020 3887 3838 (UK). Hours: Mon.-Thu. 9 a.m.-6 p.m. ET; Fri. 9 a.m.-5 p.m. ET |
| Postal address for registered letter | Touchstone Essentials, 19-21 Crawford Street, W1H 1PJ London, United Kingdom |
What is Touchstone Essentials
Overview
Touchstone Essentials sells organic dietary supplements and offers subscription AutoShip plans for repeat deliveries. Core ranges target detox, metabolic, gut, and immune health.
Products and delivery
Products include capsule packs such as Organic Essentials 90 Capsules (30 day supply), Para-Shield (sold on autoship) and targeted packs such as the Zeolite Detox Pack. Subscriptions deliver on a recurring AutoShip schedule unless cancelled.
How they sell in the UK
UK customers purchase via thegoodinside.com. Subscriptions are managed on the account dashboard and support is available by email and phone; refunds and returns follow a 30-day empty-bottle money-back guarantee.
| Fact | Value |
|---|---|
| Full legal name | Touchstone Essentials, LLC |
| Headquarters | Raleigh, United States |
| Founded | 2011 |
| Employees | ~58 |
| Support email | [email protected] |
How to cancel Touchstone Essentials
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Online (web dashboard) | Log in at thegoodinside.com, open AutoShip subscription, select cancel, click update | Immediate if 2 business days before shipment | On-screen confirmation or email | Easy |
| iOS (mobile web) | Use mobile browser to sign in to account and cancel AutoShip; no app-specific method publicly disclosed | Immediate if 2 business days before shipment | On-screen confirmation or email | Medium |
| Android (mobile web) | Use mobile browser to sign in to account and cancel AutoShip; no app-specific method publicly disclosed | Immediate if 2 business days before shipment | On-screen confirmation or email | Medium |
| Phone | Call UK phone number and request cancellation; verify identity | Immediate if 2 business days before shipment | Reference number or email confirmation | Medium |
| Send cancellation request to [email protected] including order and account details | Processing within company hours; allow 2-10 business days for confirmation | Email reply | Medium | |
| Post (registered letter) | Send signed cancellation letter to physical address; include account/order details | 5-10 working days processing after arrival | Registered post receipt and company acknowledgement | Hard |
Web
- Go to thegoodinside.com and sign in to your account.
- Open your dashboard and go to the AutoShip or subscriptions page.
- Select the subscription you want to cancel and click the option to cancel or stop AutoShip.
- Click the update or save button to confirm cancellation.
- Save or screenshot the on-screen confirmation and keep any confirmation email.
iOS
- Open Safari or your mobile browser and navigate to thegoodinside.com.
- Sign in to your account and follow the Web steps above to access AutoShip settings.
- If you do not see subscription controls, contact [email protected] for help.
Android
- Open Chrome or your mobile browser and go to thegoodinside.com.
- Sign in and cancel AutoShip from your subscription dashboard following the Web steps.
- Keep a screenshot of the confirmation page or confirmation email.
Phone
- Call 020 3887 3838 (UK). If calling from outside the UK use +44 20 3887 3838.
- Provide account email, order number, and request cancellation of AutoShip.
- Ask for a reference number and request email confirmation.
- Email [email protected] with the subject line "Cancel AutoShip" and include full name, account email and order number.
- Keep the sent email and wait for a reply; save the reply as proof.
Post
- Write a signed letter stating you cancel your AutoShip subscription. Include full name, account email and order number.
- Send the letter by registered post to Touchstone Essentials, 19-21 Crawford Street, W1H 1PJ London, United Kingdom.
- Keep the registered post receipt and wait for company acknowledgement.
Cancel by reason
Cooling-off period (14 days)
Rule: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have a 14-day cooling-off right for distance contracts. The 14-day period starts the day after goods are received or from the day a service contract is concluded. Required proof: order date, delivery date or evidence of receipt and a clear statement of cancellation sent to the trader. See the legislation at Consumer Contracts Regulations 2013.
Price increase
Rule: If Touchstone Essentials increases the recurring price in breach of the subscription terms, the consumer may cancel. Required proof: notice of price change from Touchstone Essentials and a copy of the original subscription terms showing the previous price. Applicable law: Consumer Rights Act 2015 protects against unfair contract terms regarding unilateral price increases.
Moving abroad or change of address
Rule: Touchstone Essentials does not publicly publish a specific policy for cancellation due to relocation. Required proof: proof of new address (e.g. utility bill) plus account details. If the company declines, the consumer can rely on general contract law and request termination for inability to fulfil the original delivery agreement.
Death of the subscriber
Rule: Termination for death is handled case by case and is not publicly disclosed by Touchstone Essentials. Required proof: death certificate and proof of executor or next of kin authority. If disputed, forward evidence and request termination in writing.
Legitimate grounds accepted by Touchstone Essentials
Rule: Research shows Touchstone Essentials recognises the 14-day cooling-off period as a legitimate ground for cancellation. Required proof: notice of cancellation within the 14-day period and evidence of return shipment if goods must be returned.
End of commitment
Rule: Touchstone Essentials subscriptions have no minimum commitment. To stop future charges cancel at least 2 business days before the next scheduled shipment. Required proof: confirmation of cancellation from the account dashboard or written confirmation from support.
Negotiate or save
Before cancelling: negotiate
Retention offers reported in research: Touchstone Essentials may offer a modified shipping schedule or a discount to keep the subscription. How to ask: contact [email protected] or call 020 3887 3838, state you want to cancel and ask if they can change the shipping frequency or apply a one-time discount instead. If you accept an offer, get the new terms in writing by email.
What cancelling saves
Compute yearly cost for common plans (monthly price x 12):
- Organic Essentials 90 Capsules at £75.00 monthly: £75.00 x 12 = £900.00 per year.
- Para-Shield at £15.00 monthly: £15.00 x 12 = £180.00 per year.
- Zeolite Detox Pack at £39.00 monthly: £39.00 x 12 = £468.00 per year.
Example: Cancelling an Organic Essentials subscription saves £900.00 per year.
Cheapest real alternative from competitors in research: VitaMonth at £4.99 monthly. Yearly cost: £4.99 x 12 = £59.88 per year. Use this comparison to evaluate whether a full supplement stack from Touchstone Essentials is cost effective versus a lower-cost subscription.
Legal protections and escalation
Key UK consumer law
The main protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for distance sales. See the legislation at https://www.legislation.gov.uk/uksi/2013/3134/2026-01-01.
Auto-renewal and unfair practices
The Competition and Markets Authority highlights that hard-to-cancel subscriptions and unclear auto-renewal terms may be unfair. If you face unclear terms or excessive cancellation barriers, gather written evidence and escalate to Citizens Advice for guidance.
How to escalate
Step 1: Complain to Touchstone Essentials by email or phone and retain written records. Step 2: If unresolved, seek help from Citizens Advice or a sector ombudsman. Step 3: For payments made by credit card, consider a Section 75 claim or a chargeback via your card issuer if the company refuses a lawful refund. The Consumer Rights Act 2015 also covers service quality claims.
What to do after cancelling Touchstone Essentials
Check final billing
After cancellation confirm no future AutoShip charges will occur and check your bank or card statement for any unexpected charges. If a charge occurs after you gave valid notice, request a full refund in writing.
Refunds and returns
Touchstone Essentials offers a 30-day unconditional empty-bottle money-back guarantee. To request a refund get a Return Merchandise Authorization (RMA) number from [email protected] and follow their shipping instructions. Refunds are issued to the original payment method and shipping and handling costs are not refunded.
Account access and data
After cancelling you should retain access to your account for order history. If you want your data removed request deletion by emailing [email protected] and keep the confirmation email.
Re-activation
To restart deliveries create or sign in to your account at thegoodinside.com and re-enable AutoShip or place a new order. If you received a retention offer before cancelling, confirm current pricing before re-activating.
Next steps and practical checklist
Follow this checklist to cancel and protect your rights.
- Locate order number, account email and last shipment date.
- Decide cancellation channel: online dashboard is fastest.
- If cancelling online, cancel at least 2 business days before next scheduled shipment.
- Save screenshots or confirmation emails as proof of cancellation.
- If you want a refund under the 30-day guarantee, request an RMA from [email protected] and follow return instructions.
- If you sent a registered letter, keep the post receipt and wait for company acknowledgement.
- Check bank/card statements for post-cancellation charges and prepare to dispute if necessary.
- If the company refuses a lawful refund, contact Citizens Advice and consider a Section 75 or chargeback claim for qualifying card payments.
Plans
Para-Shield (Autoship required)
£15.00
/ mois
Targeted supportive supplement; sold with AutoShip option.
Targeted supportive supplement; sold with AutoShip option.
Zeolite Detox Pack
£39.00
/ mois
Detox pack sold as recurring purchase option.
Detox pack sold as recurring purchase option.
No commitment. Billoff helps you cancel or adjust your Touchstone Essentials subscription without hunting down every detail alone.
Pros & cons
Pros
Offers a 30-day unconditional empty-bottle money-back guarantee.
Subscription AutoShip allows automated deliveries and potential discounts.
Multiple targeted supplement packs for detox, gut and immune support.
Cons
Cancellations must be made at least 2 business days before the next scheduled shipment.
Shipping and handling costs are not refunded under the standard refund policy.
Official reviews and ratings are not publicly disclosed by Touchstone Essentials.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
VitaMonth
£4.99
/ mois
Personalised daily supplement packs delivered through the letterbox.
MultiSupp3 All-in-One
£19.99
/ mois
Comprehensive all-in-one multivitamin in two tablets daily, replacing multiple individual supplements.
Vegums Wellness Bundle Refill
£59.00
/ mois
Five-supplement wellness bundle designed for vegan and plant-based diets.
Grass & Co. The Spring Essentials
£39.00
/ mois
Curated set of natural wellness products with a heavily discounted first month offer.
Countries where Touchstone Essentials is available
Touchstone Essentials is available in many countries. Here are several frequently cited markets:
United KingdomUnited States
Subscription & cancellation
What you should know about Touchstone Essentials subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Touchstone Essentials subscription, whichever payment method you use.
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