Cancel Unlimited Membership the easy way

Service overview

Unlimited Membership provides members with recurring access to a network of cinemas depending on the membership group. Membership is split by local cinema groups and priced by group, with a minimum three-month commitment.

Main benefits

Benefits include access to screenings at cinemas in your membership group, discounts and offers specific to members. Higher groups include access to cinemas in lower groups.

Who runs it and key facts

The membership is offered by Unlimited Vacation Club, a business linked to larger hospitality brands. Core facts are listed in the fact box.

Cancel online via the web contact form

1. Log in to the Unlimited account if required.
2. Open the contact form on the Unlimited support page.
3. Choose the option for cancellations or write a clear statement: "I cancel my Unlimited Membership effective immediately."
4. Send the message using the email address registered to the account.
5. Keep the confirmation email or ticket number for your records.

Cancel by email

1. Compose an email from the email address associated with your Unlimited account to [email protected].
2. Subject line: "Cancellation of Unlimited Membership - [Your full name]".
3. Body: state your membership group if known, membership start date, and a clear cancellation statement.
4. Attach a copy of a photo ID if requested by support to verify identity.
5. Save the sent email and any reply as proof.

Cancel by post

1. Write a signed cancellation letter including your full name, registered email, membership group and membership number if known.
2. Send by recorded delivery to: Unlimited Membership, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Retain the proof of postage or signed-for tracking number.
4. Allow processing time; ask for a written confirmation.

Cancel by phone

1. Phone contact details are not published by Unlimited Membership. Use email or the web contact form to ensure a recorded cancellation.
2. If a phone number is offered later, request an email confirmation of the cancellation and a reference number during the call.

Cancel from mobile apps (iOS / Android)

1. Unlimited Membership does not publish an in-app cancellation flow. If you billed via Apple or Google and the subscription appears in your app subscriptions, cancel auto-renewal via your App Store or Google Play account in parallel to emailing Unlimited to close the membership.
2. Keep screenshots and copies of both actions as proof.

Moving permanently abroad

Rule: Unlimited accepts termination if you change your permanent address outside the UK, Channel Islands or Republic of Ireland. Required proof: a signed written notification and proof of new permanent address such as a utility bill or official document showing the new address. Applicable law: Consumer Contracts Regulations 2013 for withdrawal rights; specific contractual term is published by Unlimited in their T and Cs.

Medical reasons

Rule: Unlimited accepts medical termination if you cannot use the membership for three continuous months for medical reasons. Required proof: a medical certificate or letter from a registered medical practitioner confirming the continuous three-month inability to use the service. If accepted, termination on Legitimate Grounds prevents re-joining for six months.

Significant detrimental change to the scheme or T and Cs

Rule: If Unlimited makes a significant change to the scheme or terms and conditions that detrimentally affect the membership, members can submit a written notice to terminate. Required proof: the notice should quote the change and how it reduces your rights under the membership.

Death of the subscriber

Rule: Contracts can be ended by the personal representatives. Required proof: death certificate and evidence of authority to act for the estate. Applicable law: Consumer Rights Act 2015 covers contract performance obligations.

End of minimum commitment

Rule: After the three-month minimum commitment, you may cancel by giving notice to the Unlimited team via the contact form or email from the account address. Required proof: cancellation sent from the registered account email. Applicable law: Contract terms combined with Consumer Contracts Regulations 2013 rights where relevant.

14-day cooling-off (right to change your mind)

Rule: For contracts concluded at a distance or off-premises you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. If unused during the cooling-off, you are entitled to a full refund. If you have used the membership during the cooling-off period, the refund will be reduced by the equivalent usual price of tickets and discounts received. To exercise: notify Unlimited by contact form or email [email protected] from the registered email address. Applicable law: Consumer Contracts Regulations 2013 summary in updated 2024 legislation and the cooling-off provisions at official cooling-off rights text.

Before you cancel: negotiate

Retention offers reported by Unlimited are not publicly disclosed in the research. If you want to avoid cancellation costs or extend benefits, request a retention offer in your cancellation message. Steps: state your intention to cancel, ask for any available downgrade options or temporary hold, request a written offer with exact monthly price and duration. Send the request from the email address on file to [email protected] or via the contact form and keep all replies.

What cancelling saves you - yearly cost comparison

Compute annual costs for Unlimited Membership plans:

Unlimited Membership Group 1: £12.99 x 12 = £155.88 per year.

Unlimited Membership Group 2: £17.99 x 12 = £215.88 per year.

Unlimited Membership Group 3: £19.99 x 12 = £239.88 per year.

Unlimited Membership Group 4: £22.99 x 12 = £275.88 per year.

Cheapest competitor from the research: Glossybox at £13.50 per month = £13.50 x 12 = £162.00 per year.

Example savings: cancelling Group 4 saves £275.88 - £162.00 = £113.88 per year if you switch to Glossybox. Cancelling Group 1 reduces your annual spend from £155.88 to £162.00 if you switched to Glossybox, which is an increase of £6.12; therefore Group 1 is actually £6.12 cheaper annually than Glossybox.

Key UK consumer law

Relevant laws: Consumer Contracts Regulations 2013 create a 14-day cooling-off right for distance and off-premises contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contractual terms. The Digital Markets, Competition and Consumers Act 2024 supplements consumer protections referenced in the research.

Regulator and escalation

The Competition and Markets Authority (CMA) oversees unfair subscription practices including hard-to-cancel contracts. If Unlimited refuses a lawful cancellation or refund, complain to the trader first in writing, then to Citizens Advice for guidance. For card payments, consider a Section 75 claim or a chargeback via your card issuer where applicable.

Cooling-off and refunds

Use your 14-day right under the Consumer Contracts Regulations 2013 to cancel distance contracts and obtain a refund. For details see the legislation: cooling-off rights and the broader enactment: Consumer protections in the 2024 legislation.

Confirm access and final billing

Check the confirmation email for your final active date and whether you will retain access until the end of the paid period. Refunds are processed no later than 14 days after notification if eligible.

Data and re-activation

If you want account data removed, request deletion in writing to [email protected]. If your cancellation was accepted on Legitimate Grounds, note Unlimited's rule that you cannot re-join for six months. If you cancelled after the minimum term, you can re-subscribe subject to current prices.

Proof retention

Keep copies of the sent cancellation message, replies, refund confirmation and bank statements showing any refunded amounts for at least six months in case you need to escalate.

Use the checklist below to complete and confirm your cancellation.

• Locate the email address used for your Unlimited account (required to submit cancellation).
• Draft a clear written statement: "I cancel my Unlimited Membership" and include your full name and membership group.
• Send the cancellation from your registered email to [email protected] or use the web contact form.
• Request written confirmation and save the reply.
• If within 14 days and unused by you, request a full refund and note refunds processed within 14 days.
• If you used benefits during the cooling-off, ask for a refund calculation showing deductions for tickets issued.
• If sending by post, use recorded delivery to Unlimited Membership, Crown Way, CF14 3UZ Cardiff, United Kingdom and save proof of postage.
• Check your bank statement for the refund within 14 days and follow up if not received.