Cancel Wine52 the easy way

Service overview

Wine52 is a UK subscription service from Beer52 that delivers curated cases of wine, the Glug magazine and artisan snacks. Plans are sold as recurring cases billed every 28 days with options for 3, 4 or 6 bottle cases.

Who uses Wine52

The service targets wine enthusiasts and newcomers who want hand-selected wines from independent winemakers plus tasting notes and snacks. Wine52 highlights discovery and wine education as part of the box experience.

Company facts

Phone

1. Call 0131 563 8739 Monday to Friday between 09:00 and 17:00.
2. Tell the agent you want to cancel your subscription and give your account email or order number.
3. Ask the agent to confirm the cancellation will take effect before your next payment date and request a reference number or confirmation email.
4. Check your bank account the following weekday to verify no new charge; keep a written note of time and agent name.

Web (account)

1. Go to wine52.com and log into your account.
2. Open Settings then Subscription to pause, skip or change frequency; use these options if you prefer to stop deliveries without calling.
3. If a cancellation button is not visible, use the Help Centre link in your account to request cancellation in writing.

Email / Help Centre

1. From the account Help Centre, submit a cancellation request including your full name, order number and next payment date.
2. If you receive a callback instead of written confirmation, request an email record from the agent during the call.
3. If no email arrives within 48 hours, follow up by posting a registered letter or calling during office hours.

Post (registered letter)

1. Send a signed registered letter to: Wine52, 21 Moorfield Road, Woking Road, GU1 1RD Guildford, United Kingdom.
2. Include account email, order number, the date you want the cancellation to take effect and a clear statement: "Please cancel my Wine52 subscription before the next payment date."
3. Keep proof of postage and delivery; allow 3-7 working days for delivery and processing.

Moving abroad or relocation

If you move to a location where Wine52 cannot deliver, supply proof such as a dated tenancy agreement or utility bill showing the new address and a cancellation request. Wine52 can accept relocation as a legitimate reason to stop deliveries. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Wine52 raises the recurring price and you want to stop, you can cancel immediately before your next payment. Provide the communication from Wine52 announcing the increase if available. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Death of subscriber

To cancel on the grounds of the subscriber's death, send a copy of the death certificate and a request from the executor or next of kin to the Help Centre or by post to the official address. Wine52 will process a termination based on documentary proof. Applicable law: Consumer Rights Act 2015 for contract termination with reasonable care and skill.

Defective or incorrect goods

If products are defective, you are entitled to a refund, repair or replacement under the Consumer Rights Act 2015. Keep photos of the defective product, order number and delivery date. Contact Wine52 Help Centre and request refund or replacement. Wine52 states defective items are refundable in their terms.

End of commitment or immediate cancellation

Wine52 subscriptions can be cancelled at any time before the next payment date. There is no fixed minimum commitment listed. If you have been charged after requesting cancellation, collect evidence of the cancellation request and escalate if necessary. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off period (first-time online customers)

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online contracts. Wine52 states a 24-hour processing period is needed for the first order before you can cancel. If goods are delivered during the cooling-off period, returns for change of mind are excluded for perishable items under Regulation 28(1)(c). Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015.

Before you cancel: negotiate

Customer reviews report that Wine52 agents frequently try to retain subscribers during cancellation calls. One Trustpilot review states: "They put you on hold for AGES, then, as part of the cancellation process, they insist on telling you about all the wines you are missing out on." During a cancellation call you can request specific retention options: ask to pause deliveries for one or more cycles, request a downgrade from 6 bottles to 3 bottles, ask for a skip of the next payment, or request a limited discount on a future box. If the agent offers a written retention offer, ask for it by email immediately.

What cancelling saves you - yearly math

Wine52 prices (billed every 28 days) and yearly costs calculated on 13 payments per year:

• 3-bottle plan at £36 per payment: 13 x £36 = £468 per year.
• 4-bottle plan at £48 per payment: 13 x £48 = £624 per year.
• 6-bottle plan at £78 per payment: 13 x £78 = £1,014 per year.

Delivery extras from the second order add £2.95 per order. Example delivery cost annually: 13 x £2.95 = £38.35 per year. Combined example for a 3-bottle plan including delivery: £468 + £38.35 = £506.35 per year.

Compare with a listed competitor price:

• Ourglass at £50 per month (12 payments): 12 x £50 = £600 per year. Switching from Wine52 3-bottle total £506.35 to Ourglass £600 yields a difference of £600 - £506.35 = £93.65 more per year to move to Ourglass.
• Wanderlust Wine Subscription advertised at £696 per year for a bi-monthly 8-bottle plan: Annual cost £696. Switching from Wine52 3-bottle £506.35 saves £189.65 per year by cancelling Wine52 and choosing Wanderlust if you value fewer but larger shipments differently.

Use these exact figures when comparing. To save without fully cancelling, ask Wine52 to pause or to downgrade to a 3-bottle plan and to skip the next payment.

Key UK consumer law

Two laws apply: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Regulations give a 14-day cooling-off right for most online contracts; Regulation 28(1)(c) excludes returns for perishable goods. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms.

Hard-to-cancel subscriptions and escalation

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practice. If Wine52 refuses a lawful cancellation or you cannot obtain proof, escalate in this order: complain to Wine52 first; if unresolved contact Citizens Advice for guidance; use Section 75 with your card issuer or request a chargeback for qualifying card payments; contact Action Fraud if fraud is suspected.

Refund rights

Wine52 states defective items are refundable and replacements are available. For defective or not as described items, you may request refund, repair or replacement under the Consumer Rights Act 2015. Wine52 states returns for change of mind are not accepted for perishable subscription goods under Regulation 28(1)(c) of the Consumer Contracts Regulations 2013.

Check final billing

After cancelling, check your bank or card statement for any further charges within 7 days. If you are charged after cancelling, gather evidence: call logs, emails, reference numbers and screenshots of your account showing cancellation.

Confirm account and data access

Retain access to your Wine52 account for 30 days to download receipts and order history. If you want your data removed, request deletion through the Help Centre. Keep copies of any confirmation emails or registered post receipts.

Re-activation and re-subscription

If you later want to rejoin, you can re-subscribe via wine52.com. If a promotional free trial applied before, it may not be available on re-activation. If you had loyalty points or credits, ask Wine52 during cancellation whether these are retained or lost.

Follow this checklist to ensure a clean cancellation and protect yourself:

• Call 0131 563 8739 during Mon-Fri 09:00-17:00 and request cancellation; ask for a confirmation reference.
• If you cannot call, send a registered letter to Wine52, 21 Moorfield Road, Woking Road, GU1 1RD Guildford, United Kingdom and keep proof of postage.
• Log into your account at wine52.com and set Subscription to pause or change frequency if immediate cancellation is not possible.
• Save evidence: screenshot the account status, keep the cancellation reference, and record date and time of the phone call and agent name.
• Check your bank statement within 7 days to confirm no further payments. If a payment has been taken after cancellation, contact your card issuer about chargeback or Section 75 if the payment qualifies.