Cancel Zinzino the easy way

Overview

Zinzino is a direct-sales company that sells test-based, personalised dietary supplements and scientific skincare via subscription kits and one-off prepaid kits. The company offers tests to personalise supplement choices and recurring product deliveries.

How their service is delivered

Zinzino offers 'Start Kits' plus monthly subscriptions called 'Premier Kits' and also prepaid annual kits. Monthly subscription prices are published for many kits and prepaid annual kits are offered as one-off payments.

Company facts

Web - cancel from your account

1. Sign in to your account at Zinzino.
2. Go to your subscription or Premier Kits area.
3. Select the subscription you want to cancel and choose Cancel.
4. Follow on-screen steps and keep any confirmation email you receive.

Email - cancel by message

1. Send an email to [email protected] with your account name, order number and explicit instruction to cancel the subscription immediately with 30 days' notice.
2. Keep the sent email and any reply as proof.

Post - registered letter

1. Write an unequivocal statement requesting cancellation with your account details and the date you want cancellation to begin.
2. Send the letter by registered post to Zinzino, 50 Broadway, SW1H 0DB London, United Kingdom and keep the proof of posting.
3. Allow 30 days for the cancellation to take effect from the date Zinzino receives your notice.

Pause subscription

1. Sign in to your Zinzino account and find the pause option in subscription management.
2. Select a pause between 1 and 2 billing cycles or up to 90 days as allowed.
3. Confirm and keep confirmation of the pause; subscription resumes automatically at the end of the pause.

Phone / Global Support

1. Contact Zinzino Global Support by using the contact options on their site and request cancellation with 30 days' notice.
2. Ask the agent for an email confirmation of the request and keep any reference number.

Official step-by-step instructions are summarised on Zinzino's help page: Zinzino - How to cancel the Zinzino subscription.

Cooling-off (right to withdraw)

For an order placed at a distance you have a 30-day right to withdraw from the purchase without giving a reason. To exercise this right you must inform Zinzino by post or email with an unequivocal statement that you withdraw. Products must be returned in full no later than 30 days after you received them and you should contact Customer Service before returning goods. Return shipping for regretted purchases is at your cost unless the goods are damaged or incorrect.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Zinzino increases the price of your subscription at renewal and you did not agree to the new price, you have grounds to cancel. The Consumer Rights Act 2015 protects consumers from unfair contract terms and the CMA expects clear notification of auto-renewal and price changes. For a price increase notify Zinzino in writing and rely on contract terms or statutory protections if Zinzino attempts to enforce an unagreed rise.

Applicable law: Consumer Rights Act 2015 and CMA guidance on auto-renewals.

Moving abroad or change of address

If you move and Zinzino cannot deliver to the new address, contact Customer Support with proof of address change. Zinzino's published options include pausing a subscription for up to 90 days or cancelling with 30 days' notice. Provide a copy of new address documentation when requested.

Applicable law: General contract law and Consumer Contracts Regulations where a distance contract applies.

Death of the subscriber

If a subscriber dies, the personal representative should contact Zinzino Global Support and provide a copy of the death certificate and proof of identity to request termination of the subscription and stop future billing. Zinzino's public documentation does not publish specific steps for this case, so send email to [email protected] and the postal cancellation address with documents attached or enclosed.

Applicable law: Not publicly specified by Zinzino. Rely on general contract law and case-specific communications with the trader.

End of commitment or ordinary cancellation

Zinzino allows customers to cancel anytime with 30 days' notice. To end a subscription provide an unequivocal statement by account cancellation, email or registered post. If you believe a minimum commitment applied, check the product terms on the relevant product page or the Premier Kits pages for any listed minimum period.

Applicable law: Zinzino published terms and Consumer Contracts Regulations 2013.

Before you cancel - how to negotiate with Zinzino

Research shows no public record of standard retention offers published by Zinzino. If you want to keep the service at a lower cost, contact Global Support by email at [email protected] or use your account message area and request a retention offer. Ask specifically for a discount on your monthly subscription or to switch to a cheaper prepaid annual kit and request written confirmation of any offer before accepting.

What cancelling saves you - yearly cost examples

Calculate yearly savings by multiplying monthly subscription cost by 12, or use the prepaid price for annual kits:

• BalanceOil Kit - £39 x 12 = £468 per year.
• BalanceOil+ Premium Kit - £58 x 12 = £696 per year.
• BalanceOil+ AquaX Kit - £48 x 12 = £576 per year.
• BalanceOil+ Vegan Kit - £72 x 12 = £864 per year.
• Viva+ Kit - £28 x 12 = £336 per year.
• Prepaid BalanceOil+ Premium Kit - annual payment £481 per year.

Cheapest published Zinzino monthly subscription example is Viva+ at £28/month or £336/year. If you cancel a Viva+ subscription you save £336 per year by stopping monthly payments.

Cheapest real alternative

Zinzino pricing shows prepaid all-in-one delivery kits such as BalanceOil+ at £481 per year. You can compare that to switching to a one-off prepaid purchase within Zinzino or to non-subscription single purchases from high-street retailers. Public competitor prices are not published in Zinzino's data set for an exact direct comparison.

Key UK consumer law

The main protections for online and distance purchases are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provide cancellation rights and refund deadlines. The Consumer Rights Act 2015 covers performance of services and unfair contract terms. The Digital Markets, Competition and Consumers Act 2024 includes rules on cooling-off and renewals.

Relevant legislation links: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024 - cooling-off rights.

Refunds and timing

When you cancel within the cooling-off period the trader must reimburse all payments except excess delivery charges. Reimbursement must be made without undue delay, typically within 14 days after being informed of the cancellation or after receiving the goods for sales contracts where the trader does not collect goods.

Escalation if Zinzino will not cancel or refund

First complain to Zinzino via [email protected] and retain all evidence. If unresolved, seek advice from Citizens Advice and consider Section 75 or chargeback through your card issuer for qualifying card payments. The CMA treats hard-to-cancel subscriptions as potentially unfair; you can contact Citizens Advice or the CMA for guidance.

Check final billing and refunds

After you cancel, check your bank statement for any charges made during the 30-day notice period and confirm refunds for any prepaid sums where applicable. If you cancelled within the cooling-off period and returned goods, expect reimbursement within 14 days after Zinzino is informed or after goods are received.

Access to reports and re-activation

Ask Zinzino to confirm whether account access and any personalised test results will remain available after cancellation. If you later want to re-activate, sign back into your account and subscribe again or place a new order.

Data and personal information

You can request deletion or retention of personal data by contacting [email protected]. Keep copies of cancellation confirmations and any correspondence for at least 12 months in case you need to escalate.

Follow this checklist to cancel cleanly and preserve your rights.

• Log in to your Zinzino account and attempt cancellation - take screenshot and save confirmation email.
• If you cannot cancel online, email [email protected] with account name, order number and an unequivocal cancellation statement; keep sent email.
• If you prefer postal cancellation, send a registered letter to Zinzino, 50 Broadway, SW1H 0DB London, United Kingdom and keep proof of postage.
• If you are within 30 days of an order, decide if you will return goods and contact Customer Service for the return form and instructions.
• Record dates: date you sent cancellation, date Zinzino acknowledged cancellation, and the effective end date (30 days after receipt).
• Check bank statements for charges during the 30-day notice period and for any refunds due within 14 days where the cooling-off period applies.
• If the trader refuses lawful refund or wrongly charges you after cancellation, contact Citizens Advice and consider card chargeback or Section 75 if the payment qualifies.