Cancel eDreams the easy way

Overview

eDreams is an online travel retailer that sells flights, hotels, package deals, car hire, train tickets and travel insurance via its marketplace and branded website. The business operates under the corporate name eDreams ODIGEO S.A.

Main services

Customers use eDreams to compare and book travel products from multiple suppliers and to add optional protections such as the Cancel For Any Reason guarantee (C4AR) and Prime membership benefits.

Company facts

Official site: https://www.edreams.com/

Web - cancel a booking or Prime online

1. Go to edreams.com and click My account / My Prime at the top right.
2. Log in with your booking email and password. If you forgot your password, use Forgot your password?
3. From My Account, open My Bookings to cancel a booking or My Prime to manage subscription.
4. Follow the on-screen steps. Save or screenshot the confirmation page and keep any confirmation emails.

iOS and Android app - cancel a subscription or booking

1. Open the eDreams app and tap the Profile icon (top right).
2. Log in with your account email and password.
3. Tap My Bookings or My Prime, then Manage subscription or Cancel booking and follow the prompts.
4. Keep the confirmation email that eDreams sends after cancellation.

Phone - cancel by calling

1. Call the UK number +44 20 7660 4799 (this line is available 24/7 and is described by eDreams as free and quick for Prime cancellation).
2. Provide your booking reference or Prime account email and request cancellation or to disable auto-renewal.
3. Ask the agent for a cancellation reference and for a confirmation email to be sent.

Email / Help centre contact

1. Use the eDreams help centre to submit a cancellation request or query; a direct support email address is not publicly disclosed.
2. Include your booking reference, passenger names and reason for cancellation (if relevant).
3. Keep any reply email as proof.

Post - registered letter

1. Write a signed cancellation letter including booking reference, passenger names and contact details.
2. Send the letter by registered post to: eDreams, 26 - 28 Hammersmith Grove, W6 7HA London, United Kingdom.
3. Keep the postal proof of posting and delivery receipt.

Moving or relocation

Rule: Standard eDreams bookings are subject to the supplier (airline or hotel) rules. The eDreams C4AR guarantee, if purchased at booking, allows cancellation without justification up to the applicable deadline (24 hours for flights; 72 hours for Flight + Hotel) and does not require proof of relocation. If C4AR was not purchased, you must follow the airline or hotel cancellation policy and provide any documents they require. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

Rule: Price changes after booking do not in themselves permit cancellation under eDreams contract terms. If eDreams materially changes the contract terms after the contract date, you may have rights under the Consumer Rights Act 2015 for services not provided with reasonable care and skill. For eDreams Prime auto-renewal charges, see the subscription cancellation section below. Applicable law: Consumer Rights Act 2015.

Death of passenger or serious illness

Rule: eDreams C4AR does not require justification, so it covers cancellations without documentation when purchased and within deadline. For bookings without C4AR, refund or free cancellation depends on supplier (airline/hotel) policies. If you have a qualifying claim for exceptional circumstances with the supplier, present a death certificate or medical certificate to the supplier or to eDreams when requesting a refund. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Legitimate grounds accepted by eDreams (C4AR specifics)

Rule: The Cancel For Any Reason guarantee must be purchased at the time of booking and applies to all passengers in the booking. C4AR requires cancellation to be made to eDreams within the deadline and excludes cancellations made less than 24 hours before the first outbound flight (72 hours for Flight + Hotel). Boarding denial due to incorrect documents or missed check-in will void C4AR. Applicable source: C4AR help article and C4AR conditions.

End of commitment / subscription end

Rule: eDreams Prime is billed annually. To avoid renewal, cancel the Prime subscription before the renewal date via My Prime or by phone. Cancelling stops auto-renewal; access normally continues until the paid period ends. Applicable law: CMA guidance on unfair auto-renewal practices and Consumer Contracts Regulations 2013 for contract formation.

Cooling-off (14-day right)

Rule: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cooling-off right for distance contracts, allowing cancellation within 14 days of the contract date with a refund where the regulations apply. Travel products have exceptions once performance begins with your express consent. Applicable law: Consumer Contracts Regulations 2013 Part 3.

Before cancelling: negotiate

Retention offers publicly reported in the research are limited. eDreams provides Prime management tools to disable auto-renewal; a UK phone line (+44 20 7660 4799) is promoted as free and available 24/7 for Prime cancellations. If you want a retention offer, call that number, explain you will cancel and ask whether a manual refund or promotional credit is available; record the agent name and ask for an email confirmation. Research user reports mention disputed charges for annual Prime memberships, so record every confirmation you receive. Source: eDreams blog on cancelling Prime.

What cancelling saves you - maths and cheapest alternative

eDreams Prime price (annual): £51.99 per year.

Monthly equivalent: £51.99 / 12 = £4.33 per month.

Math shown: £4.33 x 12 = £51.99 per year.

Cheapest real alternative: Skyscanner, Google Flights and KAYAK are free to use (price = £0.00). Example yearly saving by cancelling Prime and using Skyscanner: £51.99 - £0.00 = £51.99 saved per year.

Key UK consumer law

The main applicable laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (which includes the 14-day cancellation right for distance contracts) and the Consumer Rights Act 2015 (services must be provided with reasonable care and skill; unfair contract terms may be unenforceable).

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) treats unclear auto-renewal and hard-to-cancel subscriptions as potential consumer law problems. If you were charged without clear consent for renewal or the cancellation path was made unduly difficult, the CMA guidance supports escalation.

Escalation routes

First complain to eDreams in writing and keep records. If unresolved, contact Citizens Advice for guidance. For qualifying credit card payments, consider a Section 75 claim with your card issuer or a chargeback request. For regulated disputes where relevant, escalate to the sector ombudsman. Applicable references: Consumer Rights Act 2015; Consumer Contracts Regulations 2013; CMA guidance on auto-renewal (public guidance available from CMA resources).

Check confirmation and timelines

Keep the cancellation confirmation email or a screenshot of the on-screen confirmation. For C4AR refunds, eDreams states refunds are normally made within 10 working days from the cancellation date.

Final billing and refund calculation

C4AR refunds return the Booking Travel Costs minus a 20% excess fee. The C4AR fee itself and other optional products are not refunded. If the supplier refunds any amount directly (airline or hotel), eDreams will not refund the same Booking Travel Costs.

Data and account access

After cancelling Prime, your paid benefits continue until the end of the paid period. You can log back in to manage bookings or re-subscribe via the eDreams site or app.

Follow this checklist to cancel and protect your rights.

• Locate your booking reference and account email.
• Decide the cancellation channel: call +44 20 7660 4799 for fastest confirmation or use My Account to cancel online.
• If you purchased C4AR, cancel at least 24 hours before first outbound flight (72 hours for Flight + Hotel).
• Request and save a cancellation reference and confirmation email.
• If claiming a C4AR refund, note eDreams refunds Booking Travel Costs minus 20% excess and refunds arrive normally within 10 working days.
• If billed for unwanted renewal, request a refund and, if refused, escalate to Citizens Advice, your card issuer for Section 75 or chargeback, and keep all written records.
• For formal notices, send a registered letter to: eDreams, 26 - 28 Hammersmith Grove, W6 7HA London, United Kingdom.