Cancel Opodo the easy way

Service summary

Opodo is an online travel agency that sells flights, hotels, car rentals and package holidays. It also offers a subscription service called Opodo Prime which provides reduced fares, price freezing and member-only benefits.

How Opodo sells and supports bookings

Opodo lists fares from airlines and hotels, sells combined travel packages (flight plus hotel) and provides an app and a support area to manage bookings and cancellations.

Company facts

Web / Support area

1. Sign in to your Opodo account.
2. Open the booking you wish to cancel and click the cancellation link; for Travel Packages use the package cancellation flow documented by Opodo: Official travel-package cancellation article.
3. Follow the on-screen steps to request cancellation. You will receive an email confirmation.
4. If a refund applies, expect processing within 10 working days and an administration fee of £25 per passenger unless your booking included a Standard or Premium option.

iOS

1. Open the Opodo app on your iPhone.
2. Go to My Bookings, select the travel package and choose Cancel. The app shows cancellation status and tracking.
3. Keep the in-app confirmation screenshot and the email confirmation as proof.

Android

1. Open the Opodo Android app.
2. Navigate to your booking and use the Cancel button for Travel Packages. Track the cancellation inside the app.
3. Save the in-app confirmation and confirmation email.

Phone

1. Call +44 2076608892 (Monday-Friday, 9:00 - 18:00).
2. Use the phone cancellation option when you need the Cancel for Any Reason Guarantee (C4AR) or for partial cancellations that the website/app cannot process.
3. Record the call reference and request a confirmation email. C4AR cancellations must be made more than 72 hours before departure to be eligible for the C4AR terms.

Email

1. For insurance: follow Opodo's insurance cancellation instructions: insurance cancellation article.
2. Insurance can be cancelled within 14 days of purchase provided travel has not started and no claim has been made.
3. For other booking issues use the Help Center web form and retain all reply emails as proof.

Post

1. Send a registered letter to Opodo's registered correspondence address: Opodo, C/ Príncipe de Vergara 112, 28002 Madrid, Spain.
2. Include booking reference, full passenger names and a clear cancellation request. Keep proof of postage and request written confirmation on receipt.

Moving abroad / relocation

If you must cancel because you are relocating, Opodo does not publish a specific relocation cancellation policy. Provide documentation such as flight change proof, new residency documents or work contract and the standard refund assessment will apply. The amount refunded depends on fare conditions and supplier fees. Applicable law: Consumer Rights Act 2015 for service performance and contract fairness.

Price increase

Opodo does not publish an automatic right to cancel for price increases imposed by Opodo after booking. If a price increase arises from a supplier (airline or hotel), request a full breakdown from Opodo and evidence of the increase. If the increase is an unfair contract term, Consumer Rights Act 2015 may apply.

Death of the subscriber

Opodo accepts cancellations for exceptional personal circumstances in practice when proof is provided. Required documents: death certificate and booking reference. Refunds are assessed against supplier rules and Opodo's fees. Applicable law: Consumer Rights Act 2015 regarding contract fairness.

Legitimate grounds accepted by Opodo from research

Opodo recognises these specific processes from its published help: cancellation under the Cancel for Any Reason Guarantee (C4AR), insurance cancellation within 14 days, and the Cancellation Guarantee for accommodation where a competitor offer provides better cancellation terms (must be submitted within 24 hours of booking with screenshots and links). Required documents vary: for C4AR use phone cancellation, for insurance use email confirmation within 14 days, for Cancellation Guarantee submit the online form and evidence. Applicable law: Consumer Contracts Regulations 2013 for distance contracts and cooling-off where applicable.

End of commitment

Opodo Prime is an automatically renewing annual subscription. Opodo states Prime renews automatically and has a 15-day free trial. To avoid renewal cancel before the trial ends or cancel the subscription in your account. If billed after a trial and you qualify, complain first to Opodo for refund and then escalate under UK consumer law and the CMA guidance on auto-renewal practices.

Cooling-off (14-day right)

For most purchases made online the Consumer Contracts Regulations 2013 give a 14-day cooling-off period with a right to a refund. Exceptions apply: digital content started with express consent or travel services where performance begins during the cancellation period. Insurance specifically can be cancelled within 14 days provided travel has not commenced and no claim has been filed. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Research does not report specific Opodo retention offers such as targeted discounts or explicit waivers. Customers may request fee waivers or an immediate refund by contacting Opodo support via the Help Center or phone and presenting a clear reason and supporting documents. Use this script: state booking reference, request a full refund or waiver of the £25 administration fee, and cite your hardship or supplier cancellation if applicable. If you paid by credit card, mention you will escalate to your card issuer for chargeback or Section 75 if needed.

What cancelling saves you - real math

Opodo Prime annual price: £69.99. Monthly equivalent: £69.99 / 12 = £5.83. Calculation shown as monthly-equivalent x 12: £5.83 x 12 = £69.99 per year.

Opodo Prime Plus annual price: £89.99. Monthly equivalent: £89.99 / 12 = £7.50. Calculation: £7.50 x 12 = £89.99 per year.

If you cancel Prime today you save the annual fee of £69.99 immediately. The cheapest listed alternative for saving is KAYAK which has no subscription fee (£0). Example saving vs a paid subscription: £69.99 - £0 = £69.99 saved for the year. If you avoid an unwanted auto-renewal fee of £69.99 you directly keep £69.99.

Key UK consumer law

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for many online purchases. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. The Competition and Markets Authority (CMA) warns against hard-to-cancel subscriptions and unclear auto-renewal terms.

How to escalate

1) Complain to Opodo first, keep all written replies. 2) Seek guidance from Citizens Advice if Opodo refuses a lawful refund. 3) If you paid by credit card, consider Section 75 or a chargeback via your card issuer for qualifying payments. 4) If the subscription problem concerns unfair auto-renewal or misleading terms, notify the CMA and use consumer helplines as instructed by Citizens Advice.

Timing and documentation

Keep booking reference, payment proof, emails, screenshots and any supplier communications. If you assert a statutory right under the Consumer Contracts Regulations 2013 or Consumer Rights Act 2015 cite the specific law and provide documentary evidence when you escalate.

Check refunds and billing

After cancellation check your email for a confirmation and monitor your bank card. Opodo states refunds are normally made within 10 working days; the company may withhold refunds until supplier documentation or authorisation is provided. Opodo charges a £25 administration fee per passenger unless you had selected Standard or Premium options.

Data and account access

You keep access to your Opodo account to view past bookings. If you want account deletion request it from Opodo support and keep a copy of the confirmation. For recurring subscriptions ensure the auto-renewal is cancelled in account settings.

Re-activation and future bookings

You can rebook with Opodo after cancellation. If you cancelled a subscription, re-activation will require a new subscription purchase. If you used Cancel for Any Reason Guarantee (C4AR), note that it applies only once per booking and has a 72-hour expiry before departure.

Use this checklist to complete your cancellation and secure any refund.

• Locate your booking reference and payment receipt.
• Attempt cancellation online via the Opodo Help/Support area or app and save the confirmation email.
• If cancelling insurance, confirm you are within 14 days of purchase and that no claim has been made.
• If eligible for C4AR, cancel by phone more than 72 hours before the first departure. Call +44 2076608892 and save the call reference.
• Document supplier responses from airlines or hotels and forward them to Opodo if requested.
• Ask for refund processing times in writing and track bank statements for the refund (Opodo states 10 working days).
• If Opodo refuses a lawful refund, gather all evidence and contact Citizens Advice or your card issuer for Section 75 or chargeback.