Cancel Wizz Gold the easy way

Short description

Wizz Gold is a paid subscription add-on sold through the Wizz app that adds premium in-app features and perks to the free Wizz app experience. It is sold as a recurring subscription that auto-renews unless cancelled.

Who it is for

Wizz Gold targets Wizz app users who want enhanced app features such as revealed secret chats, unlimited rewinds, extra items in bios, boosts and reduced advertising.

Main features

Typical features listed for Wizz Gold include: revealing all secret chats, unlimited rewinds, up to 10 photos/videos in bio, ability to add videos to bio, 1 boost per week, 5 super chats per week, 1 bulk chat per week and no advertising.

Web (official complaint/withdrawal form)

1. Go to the Wizz Air help centre and open the 'Compliments and complaints' section.
2. Select the option to submit a withdrawal declaration or complaint about subscriptions.
3. Enter account details and clearly state: 'Cancel my Wizz Gold subscription and confirm withdrawal under the Consumer Contracts Regulations 2013 if within 14 days.'
4. Keep the on-screen confirmation and save the acknowledgement email.

iOS - Apple App Store

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find Wizz Gold in the list and tap Cancel Subscription.
3. Keep the Apple confirmation email as proof of cancellation.

Android - Google Play

1. Open the Google Play app, tap your profile icon, then Payments and Subscriptions then Subscriptions.
2. Select Wizz Gold, tap Cancel Subscription and follow the prompts.
3. Save the Google Play confirmation email or screenshot of cancellation screen.

Post (registered letter)

1. Write a clear withdrawal declaration including full name, account email, subscription name (Wizz Gold) and date of request.
2. Send it by recorded or registered post to: Wizz Gold, Street only, RH6 0NP Gatwick, United Kingdom.
3. Keep the postal proof of delivery and a copy of the letter.

Email

1. If you have an official support email, send a signed cancellation request including account details and the phrase 'withdrawal declaration under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013'.
2. Save the sent email and any reply.

Phone

1. Locate the official Wizz support phone number from the Wizz help centre.
2. Call, request cancellation and ask for a written confirmation or reference number.
3. Record the call reference and keep the follow-up email if provided.

Cooling-off period (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have an unconditional right to withdraw from a distance contract within 14 calendar days from the date of contract conclusion. If you withdraw within 14 days you are entitled to a full refund of all payments received. Wizz Air must reimburse payments within 14 days of receiving the withdrawal declaration.

Required proof documents: account email, date of subscription, copy of withdrawal declaration (web form screenshot or email), payment receipt.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See legislation

End of commitment / standard cancellation

Wizz Gold contractual terms indicate that cancellation outside the cooling-off period will usually take effect at the end of the current subscription period and the subscription will not be renewed. Wizz Air's MultiPass terms state that cancellation during a subscription period will result in termination at the end of that period.

Required proof documents: confirmation of cancellation from Wizz or app store provider, last payment receipt.

Applicable law: Consumer Rights Act 2015 protections against unfair contract terms. See Wizz terms

Price increase

If Wizz Gold price increases during an active period, the right to cancel depends on the contract terms. The Consumer Rights Act 2015 protects consumers against unfair contract terms; if a price rise is implemented without proper notice or consent it could be challenged.

Required proof documents: notice of price increase, subscription agreement, account details.

Applicable law: Consumer Rights Act 2015.

Moving address or change of residence

A change of address is not a statutory ground for immediate pro-rata refund under Wizz Gold terms. You must submit a standard cancellation; refund rights are governed by the cooling-off rules if within 14 days.

Required proof documents: proof of new address only if requesting special consideration; otherwise standard cancellation evidence.

Applicable law: Consumer Contracts (Regulations) 2013 when within 14 days.

Death of the subscriber

Wizz Gold does not publish a specific procedure for death of subscriber in public terms. To request termination on grounds of death, the subscriber's representative should contact Wizz customer support and provide a death certificate and proof of relationship or executorship.

Required proof documents: death certificate, proof of relationship or legal authority, account email.

Applicable law: Consumer Rights Act 2015 for fairness of contract terms.

Legitimate grounds accepted by Wizz Gold

Wizz Gold public documentation does not list specific 'legitimate grounds' beyond statutory withdrawal rights and standard termination at period end. Any exceptional acceptance is processed case by case via Wizz support.

Required proof documents: depends on case; provide documentation that supports your claim and the subscription account details.

Before cancelling: negotiate

Wizz Gold public research does not list standard retention offers or discounts given at cancellation. If you want to keep the service cheaper, request a retention offer when you contact support. Use this script: 'I want to cancel Wizz Gold. Do you have a retention offer, discount or alternative plan to keep my membership? Please provide any offer in writing.' Ask for the offer reference and timeframe in the reply.

What cancelling saves you - concrete maths

Compute annual costs using the published monthly prices.

Wizz Gold monthly price: £13.99. Calculation: 13.99 x 12 = £167.88 per year.

Wizz Gold 1 week (monthly equivalent shown in research): £27.96. Calculation: 27.96 x 12 = £335.52 per year.

Wizz Infinity - 1 Week (monthly equivalent): £59.96. Calculation: 59.96 x 12 = £719.52 per year.

Cheapest competitor from our list: Santander Edge Explorer monthly £17.00 which equals 17.00 x 12 = £204.00 per year.

If you cancel standard Wizz Gold (£13.99/month) you save £167.88 per year. If you switch to Santander Edge Explorer (£17/month) you would pay £204.00 per year which is £36.12 more than Wizz Gold annual cost but provides bundled travel insurance and breakdown cover.

Key UK consumer law

Distance contracts and the 14-day cooling-off period are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Services must also comply with the Consumer Rights Act 2015, which requires that services are performed with reasonable care and skill and protects against unfair contract terms.

For the Regulations see Consumer Contracts Regulations 2013. For Wizz terms see Wizz terms and conditions.

Auto-renewal and enforcement

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you face unclear cancellation steps or lack of confirmation, escalate to Citizens Advice and consider enforcement routes.

How to escalate

Step 1: Complain to the trader and keep written proof. Step 2: Contact Citizens Advice for guidance. Step 3: If relevant, contact the sector ombudsman listed for the type of service. Step 4: For payment disputes, use Section 75 with the card issuer for qualifying card transactions or request a chargeback from the card provider. For Wizz policy specifics see Wizz Air help pages and WIZZ MultiPass terms.

Check access and final billing

After you cancel, check the date when access ends in the confirmation. If you cancelled within 14 days and asked for withdrawal, expect refund processing within 14 days of your cancellation notice.

Data and account

If you want Wizz to delete personal data, request data deletion via the Wizz help centre and keep a copy of your request. Wizz Gold does not publish a specific data-retention timeframe; request confirmation in writing.

Re-activation

You can re-subscribe through the Wizz app or the relevant app-store subscription pages. If you re-subscribe, the new contract date will determine any further cooling-off rights.

Use this checklist to cancel and protect your rights.

• Identify how you purchased Wizz Gold (Apple, Google Play or direct through Wizz app).
• If within 14 days, prepare and submit a withdrawal declaration immediately via the Wizz complaints form or app store refund tools.
• Cancel auto-renewal in the App Store or Google Play if purchased there.
• Send a registered letter to Wizz Gold, Street only, RH6 0NP Gatwick, United Kingdom if you want a postal record.
• Keep screenshots, confirmation emails and payment receipts as evidence.
• If you do not receive a refund within 14 days after withdrawing, escalate to Citizens Advice and consider Section 75 or chargeback.