Cancel Hayu the easy way

Overview

Hayu is a subscription streaming service focused on unscripted reality television and related factual entertainment. Launched in 2016 and operated by NBCUniversal, Hayu provides ad-free streaming of reality shows, new episodes from US franchises on the same day, and a catalogue of past seasons and spin-offs.

Key features

Hayu offers ad-free playback, downloads for mobile devices (with app behaviour reported in user reviews), and a 7-day free trial for new subscribers. Hayu supports sign-ups through Hayu.com and mobile platforms including Google Play and the Apple App Store.

Company facts

Web - Hayu.com or account

1. Open https://get.hayu.com/welcome and sign in with your Hayu account credentials.
2. Go to Account or Profile then Billing and Subscription.
3. Choose Manage subscription and select Cancel subscription or disable auto-renew.
4. Receive on-screen confirmation; keep the confirmation email for your records.

iOS - Apple App Store

1. Open Settings on your iPhone and tap your name (Apple ID).
2. Tap Subscriptions and find Hayu in the list.
3. Tap Cancel Subscription and confirm.
4. Apple sends confirmation; Hayu access continues until period end.

Android - Google Play

1. Open the Google Play Store app and tap your profile icon.
2. Tap Payments and subscriptions then Subscriptions.
3. Select Hayu and tap Cancel subscription.
4. Google Play sends a confirmation email with cancellation details.

Amazon Fire TV / Amazon Appstore

1. Visit www.amazon.com/appstoresubscriptions and sign in to your Amazon account.
2. Find Hayu under Appstore Subscriptions and click Actions next to the subscription.
3. Choose Turn off auto-renewal or Cancel subscription.
4. Keep the Amazon confirmation email as proof.

Post or Registered Letter

1. Write a clear statement: your full name, account email, and explicit request to cancel Hayu subscription.
2. Send by registered post to: Hayu, 1 Central St Giles, St Giles High St, WC2H 8NU London, United Kingdom.
3. Retain the postal receipt and proof of delivery.

Email / Help Centre

1. Open the Hayu help pages and choose billing or cancellations: Hayu billing help.
2. Use the contact form or email method listed on the help page to request cancellation.
3. Save any reply and ticket number you receive as proof.

Moving abroad

If you move to a country where Hayu no longer operates you may cancel your subscription. Hayu does not publish a specific checklist for proof. Recommended documents to provide with the cancellation request are a copy of ID, proof of new residential address abroad (utility bill or tenancy agreement), and a short statement. If Hayu refuses and the subscription was purchased online you may rely on UK consumer law for online contracts.

Price increase

If Hayu increases the price during your subscription term and Hayu treats that as a material change, you may cancel. Provide the notification Hayu sent (email or in-app notice) and your subscription details. The Consumer Rights Act 2015 and Consumer Contracts Regulations require clear information about renewal and changes. Applicable law: Consumer Rights Act 2015.

Death of subscriber

Hayu does not publish an explicit death-of-subscriber policy in the available help pages. To request cancellation on bereavement grounds send a copy of the death certificate and the account holder details to Hayu support. If chargebacks are required, contact the card issuer and provide the same documents.

Legitimate grounds and faults

Under the Consumer Rights Act 2015 services must be provided with reasonable care and skill. User reports show app stability problems such as crashes and logouts. To claim a refund or termination for poor service provide dated screenshots, crash logs, and correspondence with Hayu support. Applicable law: Consumer Rights Act 2015, Chapter 2 of Part 4.

End of commitment

Hayu subscriptions have no fixed minimum commitment. To stop renewal simply cancel before the 24 hour deadline prior to the next billing date. Provide cancellation confirmation from the platform you used (Hayu, Apple, Google or Amazon).

Cooling-off rights

For online subscription contracts the Consumer Contracts Regulations 2013 give a 14 day cooling-off period for most contracts, but digital content exceptions apply if streaming starts with your express consent. Hayu notes that subscriptions automatically renew unless cancelled at least 24 hours before the end of the current subscription period. For renewal cooling-off rights and statutory information see: Cooling-off rights (legislation). Applicable laws: Consumer Contracts Regulations 2013; Consumer Rights Act 2015.

Before you cancel: negotiate

There are no widely reported retention offers published by Hayu in the available help pages or in user testimonials. If you prefer to request a retention offer, contact Hayu support via the help centre at Hayu billing help and ask explicitly for a promotional rate or a loyalty discount. Provide your account email, current plan, and desired length of discount. If you signed up through Apple, Google or Amazon, you may need to contact the platform's support for billing adjustments.

Savings by cancelling - real calculations

Monthly plan: £5.99 per month. Annual cost = 5.99 x 12 = £71.88 per year.

6-Month plan: £28.99 per 6 months. Annual cost = 28.99 x 2 = £57.98 per year.

Annual plan: £52.99 per 12 months. Annual cost = £52.99 per year.

Cheapest named competitor in our data: discovery+ at £3.99 per month. Annual cost = 3.99 x 12 = £47.88 per year.

Examples of savings versus Hayu monthly plan (£71.88/year): switching to discovery+ saves 71.88 - 47.88 = £24.00 per year. Choosing Hayu 6-month plan (£57.98/year) saves 71.88 - 57.98 = £13.90 per year versus the monthly plan. Choosing Hayu annual (£52.99/year) saves 71.88 - 52.99 = £18.89 per year versus the monthly plan.

Which laws apply

In the United Kingdom the Consumer Rights Act 2015 requires that services are provided with reasonable care and skill and protects against unfair contract terms. The Consumer Contracts Regulations 2013 set out a 14 day cooling-off period for most online contracts, with a digital content exception if the consumer agrees for the service to start immediately. The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair practices.

Cooling-off and renewals

Hayu states that subscriptions automatically renew unless cancelled at least 24 hours before the end of the current subscription period. For renewal cooling-off notices and the right to cancel for renewal periods see the statutory cooling-off provisions: UK cooling-off rights. Cancellation is effective when the consumer sends a clear statement to the trader; no penalty can be imposed under these statutory rights.

How to escalate a dispute

First complain to Hayu via their help centre and keep copies of all messages and confirmation numbers. If unresolved contact Citizens Advice for guidance. For payments you can ask your card issuer for a chargeback or Section 75 claim if the purchase qualifies. The CMA can be informed about systemic problems with auto-renewal or misleading information. If the service quality breaches Consumer Rights Act 2015, mention that law in complaints to strengthen your position.

Check access and downloads

After cancelling, you will normally retain access to Hayu until the end of the paid billing period. Downloads in the app may stop working offline once the subscription expires or if the app requires re-authentication. Keep a note of the final access date shown in your cancellation confirmation.

Final billing and refunds

Hayu policy states subscriptions automatically renew unless cancelled 24 hours before the end of the current period. A refund is not automatic. If you cancelled within a statutory cooling-off period or there is a service quality failure you may request a refund via Hayu support. Provide order receipts and support correspondence for quicker handling.

Re-activation

You can re-subscribe at any time by signing in to Hayu.com or reinstalling the app and subscribing again. Past viewing history and watchlist retention depend on Hayu account policies and are not guaranteed; Hayu does not publish details about data retention after cancellation.

Use this checklist to cancel Hayu cleanly and retain proof.

• Sign in to the platform you used to subscribe (Hayu.com, Apple, Google, Amazon) and cancel there.
• Make a screenshot of the on-screen cancellation confirmation and save any confirmation emails.
• If you used a credit card and need a refund, keep your card statement and transaction ID to dispute if necessary.
• If you prefer paper, send a registered letter to Hayu, 1 Central St Giles, St Giles High St, WC2H 8NU London, United Kingdom and keep the receipt.
• If the cancellation is time-sensitive, cancel at least 24 hours before the next billing date to prevent the next charge.
• If Hayu fails to respond or refuses a statutory refund, contact Citizens Advice and consider chargeback or Section 75 with your card issuer.