Cancel New Faith Network the easy way

Overview

New Faith Network is a Christian streaming service offering films, series, original productions and daily reflections aimed at families seeking faith-based, ad-free content. The service launched in 2017 under NFN Media B.V. and operates internationally, including the United Kingdom.

Key features

Features include on-demand movies and series, original productions, daily reflections and a 14-day free trial that requires a £0.03 verification transaction to start the trial.

Company facts

Web - cancel in your account

1. Go to https://newfaithnetwork.com/en.
2. Sign in with the account that has the subscription.
3. Open your profile or account settings and find Subscriptions or Billing.
4. Click Cancel subscription or the button indicated; New Faith Network describes this as "1 simple push on the button in your profile".
5. Keep a screenshot of the confirmation screen and any confirmation email.

Help Centre - follow the official instructions

1. Visit the official help folder for cancellations at New Faith Network Help Centre.
2. Open the article "What is the cancellation period of New Faith Network" and follow the step-by-step guidance.
3. Capture the article URL and take screenshots of any suggested steps you followed.

Email - request cancellation by email

1. Send an email to [email protected] with subject "Cancel subscription" and include full name, account email and date you want cancellation to take effect.
2. Attach subscription screenshots if available and request written confirmation.
3. Keep your sent email and any reply as proof.

Post - registered letter

1. Write a short signed letter with your account name, email and request to cancel.
2. Send by registered post to New Faith Network, 20-22 Wenlock Road, N1 7GU London, United Kingdom.
3. Keep the postal tracking and signed receipt as proof.

Bank / Card action

1. If New Faith Network continues charging after you cancelled according to their process, contact your card issuer and ask for a stop payment or chargeback.
2. For card payments, consider Section 75 or a chargeback where applicable; keep evidence of cancellation and emails.

Phone

1. New Faith Network has not published a customer phone number; use email and web routes first.

Moving / relocation

If you move country and New Faith Network is not available in the destination, explain your move in writing and attach proof such as a utility bill or tenancy agreement. The platform has not published a formal policy for relocation; use the Consumer Contracts Regulations 2013 for guidance where relevant.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If New Faith Network raises the subscription price during an active contract year, you may cancel because the price change is a contractual variation. Provide the notification of price change from the company as proof (email or account notice). If they enforce a price rise you did not accept, cite the Consumer Rights Act 2015 and request termination.

Applicable law: Consumer Rights Act 2015.

Death of subscriber

In the event of the subscriber's death, notify support by email and attach a copy of the death certificate or documentation the estate can provide. New Faith Network has not published a specific death policy; supply documented proof to request account closure and any pro rata refund if applicable.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Legitimate ground (service failure)

Legitimate grounds include persistent billing after cancellation or misrepresentation of contract length (for example presenting an annual contract as a monthly option). Collect screenshots, billing statements and email correspondence. Such behaviour may breach the Consumer Rights Act 2015 and CMA guidance on unfair contract terms.

Applicable law: Consumer Rights Act 2015; CMA guidance on auto-renewal practices.

End of commitment / ordinary termination

For a yearly subscription, cancellation stops renewal but the subscription remains active until the paid year ends. For monthly subscriptions, cancellation stops the next monthly renewal. Keep the cancellation confirmation as proof.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

14-day cooling-off (trial)

New Faith Network offers a 14-day free trial. If you cancel within the 14-day trial, no payment is taken. Cancel during the trial and keep confirmation; the help pages confirm no money will be debited if cancelled within 14 days.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before cancelling: negotiate

Reported retention offers from New Faith Network are not listed in the available research. The company states a simple cancellation flow but does not publish standard discount offers. If you want to try to retain access at a lower cost, email [email protected] and request a retention offer or a free extension; include your account email, current plan and a clear request such as "I would like a discount or a reduced-rate offer to remain subscribed." Keep email copies.

What cancelling saves - maths and cheapest alternative

Current New Faith Network prices in the UK:

• Monthly plan: £5.99 per month.
• Yearly plan: £71.88 per year.

Annualised math:

• Monthly plan annual cost = £5.99 x 12 = £71.88 per year.
• Yearly plan = £71.88 per year.

Competitor prices used for comparison:

• BritBox: £4.99 per month = £4.99 x 12 = £59.88 per year.
• PureFlix: £7.99 per month = £95.88 per year.
• Amazon Prime Video (subscription component): £8.99 per month = £107.88 per year.
• Netflix Standard: £10.99 per month = £131.88 per year.

Saving by switching from New Faith Network monthly (£71.88/year) to BritBox (£59.88/year) = £71.88 - £59.88 = £12.00 per year.

Switching to PureFlix would cost an extra £95.88 - £71.88 = £24.00 per year. The cheapest listed alternative here is BritBox at £4.99/month (£59.88/year).

Key UK laws and regulator

The main protections are the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The regulator to contact for unfair commercial practices is the Competition and Markets Authority (CMA).

Cooling-off and refunds

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online purchases. New Faith Network offers a 14-day free trial; cancel within that period and no money is debited. For digital streaming once you start using the service the digital content exception may apply if you gave express consent to immediate access.

Unfair auto-renewal and hard-to-cancel subscriptions

The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If renewal terms were not clear or an annual contract was presented as monthly, you may have grounds under the Consumer Contracts Regulations 2013 and CMA guidance to challenge charges.

Escalation steps

1. Complain to New Faith Network by web, email ([email protected]) or registered post. 2. If unresolved, contact Citizens Advice for guidance. 3. For card payments, ask your card issuer for chargeback or Section 75 where applicable. 4. If the problem suggests a systematic unfair practice, report to the CMA.

Check access period

After cancellation the subscription remains active until the end of the paid month or paid year. Keep the cancellation confirmation and note the final access date shown in your account or in the confirmation email.

Data and account

If you want your account deleted, request account deletion by emailing [email protected] and ask for confirmation of personal data removal. Keep the reply as proof.

Final billing and refunds

Refunds are only guaranteed for cancellations during the 14-day trial where no money is debited. After the trial, cancelling stops renewal but does not usually trigger a refund for the current paid period. If you were charged incorrectly after cancelling, collect evidence and escalate to your card issuer.

Re-activation

To re-activate later, sign in and choose a new plan in your account. If you had an annual plan previously, re-subscribing starts a new billing period at the current price.

Follow this checklist to cancel and protect yourself after cancelling New Faith Network.

• Sign in and cancel in your account profile; take a screenshot of the confirmation.
• Save the confirmation email or copy the help centre article you followed: official help folder.
• If you used a free trial, confirm cancellation before day 14 to avoid charges.
• If charged after cancellation, contact your bank and request a chargeback; keep evidence.
• If necessary, send a registered letter to New Faith Network, 20-22 Wenlock Road, N1 7GU London, United Kingdom, and keep the receipt.
• Compare alternatives and confirm the annual cost: e.g. BritBox £4.99/month = £59.88/year.