Cancel NFL Game Pass the easy way

Summary

NFL Game Pass is the NFL branded subscription product that gives international fans access to live and on-demand NFL games, NFL Network content, game highlights and additional features depending on the plan. For UK viewers the service is delivered via DAZN for live coverage and season passes.

Who it is for

The service targets NFL fans outside the United States who want every game, alternate broadcasts, and extras such as multiview and downloads depending on the tier selected.

Quick company facts

More background on the product is available on its encyclopedia page: NFL Game Pass - Wikipedia.

Web - cancel via NFL.com account

1. Open a browser and go to www.nfl.com/account and sign in to your NFL.com account.
2. Open Manage Subscriptions, find your NFL+ subscription and click Manage Subscription.
3. Click Cancel and follow the on-screen confirmation prompts.
4. Keep the confirmation email or take a screenshot of the cancellation message.

DAZN (UK delivery) - manage on DAZN

1. Sign in to your DAZN account where you purchased the NFL season pass.
2. Open Account settings then Subscriptions or Membership and select Cancel.
3. Retain the DAZN cancellation confirmation email or screenshot.

iOS - cancel via Apple

1. On iPhone, open Settings then tap your name then Subscriptions.
2. Find NFL+ or DAZN subscription and tap Cancel Subscription.
3. Keep the App Store cancellation email or check subscription status in Settings.

Android - cancel via Google Play

1. Open the Google Play Store app, tap your profile then Payments and subscriptions then Subscriptions.
2. Select the NFL or DAZN subscription and tap Cancel subscription.
3. Save the Google Play confirmation email or screenshot.

Post - registered letter

1. Write a clear cancellation request including your account email, order reference and date of birth for ID.
2. Send it by registered post to: NFL Game Pass, 30 Panton Street, SW1Y 4AJ London, United Kingdom.
3. Keep proof of posting and the signed-for receipt.

Cooling-off right

If you are within the 14-day consumer cooling-off period for an online purchase you can cancel the subscription contract by notifying the trader with a clear statement of your decision to cancel. The Digital Markets, Competition and Consumers Act 2024 recognises the cooling-off right and the trader must provide a cooling-off notice for renewal cooling-off periods. See the law: Cooling-off rights (Digital Markets, Competition and Consumers Act 2024).

Required proof: order confirmation and account email. Applicable law: Digital Markets, Competition and Consumers Act 2024.

Price increase

If NFL Game Pass or its delivery partner raises prices during an agreed subscription term you should look for the trader's notification and any right to cancel without penalty in your renewal materials. Where a renewal cooling-off period applies the trader must disclose the refund position.

Required proof: screenshot of announcement or email from the trader and your billing record. Applicable law: Consumer Contracts Regulations and the Digital Markets, Competition and Consumers Act 2024.

Technical faults / poor service

NFL Game Pass may grant refunds or credits for serious and ongoing technical difficulties; this is listed as an exception in their refund policy. You must document the issue with timestamps and support correspondence.

Required proof: logs, timestamps, correspondence with support, and the original purchase receipt. Applicable law: Consumer Rights Act 2015 (services must be performed with reasonable care and skill).

Duplicate purchase

If you made duplicate purchases using multiple login credentials you can request a refund under the service exceptions named by NFL Game Pass. Provide proof of duplicate charges.

Required proof: bank or card statements showing duplicate charge and account information.

Death of subscriber

For death of the subscriber contact the trader with a copy of the death certificate and proof of account ownership. NFL Game Pass does not publish a specific process for bereavement cancellations; use the posted address or the account cancellation pathway and request an exception in writing.

Required proof: death certificate, copy of account holder proof and order details. Applicable law: Consumer Contracts Regulations 2013 for contract termination where relevant.

Before you cancel - ask for retention offers

Research shows no publicly reported retention offers by NFL Game Pass in the sources available. To ask for a retention offer, prepare your account details and contact support via the account message centre or via the DAZN account if purchased through DAZN. Explain the reason for leaving and request a promotional rate or a switch to an annual plan. Keep written confirmation of any offer before accepting.

What cancelling saves - yearly math

Use the official plan prices to compute yearly cost and savings.

Season Pro monthly: £17.99 x 12 = £215.88. Season Pro annual: £169.99. Annual vs monthly saving: £215.88 - £169.99 = £45.89 per year.

Season Pro Ultimate monthly: £19.99 x 12 = £239.88. Season Pro Ultimate annual: £189.99. Saving: £239.88 - £189.99 = £49.89 per year.

Weekly Pro single week: £14.99 per week. Four weeks of Weekly Pro would cost £14.99 x 4 = £59.96.

Cheapest real alternative from competitors: IPTV UK at £9.99 monthly or £119.88 annual. If you cancel Season Pro annual (£169.99) and switch to IPTV UK annual (£119.88) your saving is £169.99 - £119.88 = £50.11 per year.

Key UK consumer law

Your rights when cancelling subscriptions are covered by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. For subscription-specific cooling-off and renewal protections see the Digital Markets, Competition and Consumers Act 2024: Cooling-off rights (2024 Act).

Cooling-off and refunds

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online contracts, with refunds. The 2024 Act extends protections for renewal cooling-off notices. Note the digital content exception: if you consent to immediate access to streaming or downloads at purchase you may lose the right to a refund for delivered content.

Performance and remedies

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. If NFL Game Pass fails to deliver the promised service you can request repair, repeat performance, or a price reduction depending on the issue.

Escalation route

First complain to the trader in writing. If unresolved, contact Citizens Advice for guidance, then consider chargeback through your card issuer or escalation to the Competition and Markets Authority (CMA) for unfair practices. For disputes about communications or broadcasting contracts use the relevant ombudsman where applicable.

Check access and final billing

After cancellation you will retain access until the end of your current paid subscription period. Cancellation will stop auto-renewal but does not automatically refund the current billing period according to NFL policy.

Request confirmation and keep proof

Save the cancellation confirmation email, screenshot of the cancellation screen, and any postal proof of posting. These prove the date you cancelled if a dispute arises.

Data and account reactivation

If you want to delete account data request deletion in writing using the same contact route you used to cancel. If you later resubscribe you can normally reactivate the service via your NFL.com or DAZN account and sign in again.

How to request a refund

Refunds depend on purchase type and circumstances. For purchases made through an app store request refunds from the store. For direct purchases use your account support message system and reference the reason for refund (duplicate purchase, technical faults). NFL Game Pass states refunds are considered based on purchase type and circumstances and may be withheld if the credit card cannot be refunded or terms were breached.

Complete this checklist when cancelling NFL Game Pass to ensure you stop billing and preserve your rights.

• Log in to www.nfl.com/account and cancel under Manage Subscriptions or cancel via DAZN if you purchased through DAZN.
• Save the cancellation confirmation email and take a screenshot of the cancellation page.
• If purchased via Apple or Google Play, cancel via the App Store or Google Play subscriptions and retain the confirmation.
• If requesting a refund, gather evidence: order receipt, bank statement, timestamps of faults and support correspondence.
• If you must send a postal cancellation, use registered post to NFL Game Pass, 30 Panton Street, SW1Y 4AJ London and keep proof of posting.
• If you are within 14 days of purchase and did not consent to immediate performance, state your cooling-off right referencing the Digital Markets, Competition and Consumers Act 2024.