Cancel Premier Sports the easy way

Overview

Premier Sports is a UK and Ireland subscription television and streaming service operated by SSBL Limited. It offers live sports channels including Premier Sports 1 and Premier Sports 2 and carries competitions such as LaLigaTV content on some plans.

Who it is for

The service is targeted at sports fans in the UK and Republic of Ireland who want direct access to specialised live sports coverage across streaming and partner platforms.

Distribution and partners

Premier Sports is available directly via its streaming service and as an add-on through partners such as Amazon Prime Video, STV Player+ and pay-TV platforms. For official support and FAQs visit Premier Sports FAQs.

Cancel on the web (direct Premier Sports account)

1. Open Premier Sports FAQs or go to premiersports.com and log in to your account.
2. Go to My Subscription or Account settings.
3. Select Cancel Subscription and follow the prompts until you see an on-screen confirmation.
4. Keep any confirmation email or screenshot as proof.

Cancel on iOS (Apple subscriptions)

1. Open the App Store on your iPhone or iPad.
2. Tap your account icon, then Subscriptions.
3. Find Premier Sports in the list and choose Cancel Subscription.
4. Keep the App Store confirmation email or screenshot as proof.

Cancel on Android (Google Play)

1. Open Google Play Store on your device.
2. Tap Profile > Payments & subscriptions > Subscriptions.
3. Select Premier Sports and press Cancel subscription.
4. Save the Google Play confirmation as proof.

Cancel via STV Player+ (if subscribed through STV)

1. Log into your STV account on the STV site where you manage STV Player+ subscriptions.
2. Go to Subscription & billing > Manage subscription and select Cancel.
3. Keep the cancellation confirmation from STV.

Cancel by email or post

1. Email [email protected] with your account details and a clear request to Cancel your subscription; keep the sent email.
2. Or send a registered letter to Premier Sports, 30 St. Giles', NR2 1LL Norwich, United Kingdom with your account details and a signed cancellation request; keep the registered post receipt.

Cooling-off period (14 days)

Rule: Under the Consumer Contracts Regulations 2013 you have a 14 day right to withdraw from online or off-premises contracts. Premier Sports states you have this statutory right, but if you start streaming immediately Premier Sports may deduct a proportionate amount for usage from any refund or you may lose the right to withdraw if you gave express consent to immediate access.

Required proof: Purchase confirmation showing the purchase date. Applicable law: Consumer Contracts Regulations 2013.

End of commitment / Fixed-term subscriptions

Rule: Fixed-term subscriptions terminate at the end of the fixed term; Premier Sports states fixed-term agreements end automatically at expiry and will not continue beyond the term unless set to auto-renew.

Required proof: Contract or invoice showing start and term dates. Applicable law: Consumer Rights Act 2015 for contract fairness.

Price increase or fee change

Rule: If you do not accept a Fee Change, Premier Sports allows you to cancel without penalty effective from the date the Fee Change would apply. If you are on a Fixed-Term Subscription paid monthly, prorated amounts will be refunded.

Required proof: Notice of the fee change or email from Premier Sports notifying the change. Applicable law: Consumer Rights Act 2015 and CMA guidance on unfair contract terms.

Termination by Premier Sports

Rule: If Premier Sports terminates the service they will either offer continued access for the remainder of the current Subscription Period or a proportional refund, per their terms and conditions.

Required proof: Termination notice from Premier Sports.

Moving abroad

Rule: Premier Sports does not publish a specific policy for cancellation due to relocation. Your contractual rights depend on the plan terms; if you are still within a statutory cooling-off period you can withdraw under the Consumer Contracts Regulations 2013. For other cases check your plan terms or contact support at [email protected].

Required proof: Proof of relocation may help in negotiation but no published automatic right is stated by Premier Sports.

Death of the subscriber

Rule: Premier Sports does not publish a dedicated policy for cancellation after the death of a subscriber. Practical step is to contact Premier Sports support with evidence (death certificate) and account details to request termination or refund, relying on general consumer contract principles.

Required proof: Death certificate and proof of account ownership. Applicable law: Consumer Rights Act 2015 for contract performance and fairness.

Before cancelling: negotiate

Retention offers: Research did not identify specific, repeatable retention discounts publicly offered by Premier Sports. There are no published standard retention codes in Premier Sports terms. To ask for a retention offer, email [email protected], cite your account email, state the desired price or credit, and ask if they can provide a promotional rate or pause.

Suggested script: "I am considering cancelling my Premier Sports subscription. My account is [email]. Are there any alternative plans, a promotional rate, or a temporary credit available to keep my subscription active?"

What cancelling saves you

Compute yearly costs and savings for main plans using published prices:

• Flexible Monthly at £17.99 x 12 = £215.88 per year.
• Annual Pay As You Go monthly cost listed at £12.99 x 12 = £155.88 per year.
• Annual Prepaid explicit price £130.00 per year.
• STV Player+ Annual price £130.00 per year.

Example saving: Cancelling Flexible Monthly (£17.99) and switching to Annual Prepaid (£130.00) saves £215.88 - £130.00 = £85.88 in the first year.

Cheapest real alternative from published prices: Annual Prepaid at £130.00 per year (Premier Sports Annual Prepaid or STV Player+ Annual also advertised at £130.00). Use the annual option to reduce yearly cost to £130.00.

Applicable UK law and regulator

Key rules: Consumer Rights Act 2015 requires services to be carried out with reasonable care and skill and protects against unfair terms. The Consumer Contracts Regulations 2013 give a 14 day cooling-off right for most online contracts. Ofcom supervises television services and Premier Sports channels are under Ofcom editorial supervision.

Auto-renewal and unfair contract terms

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices. If contract terms are not clearly presented before purchase or create disproportionate penalties, those terms may be challenged under the Consumer Rights Act 2015.

How to escalate a problem

Step 1: Complain to Premier Sports in writing by email to [email protected] or by registered post to Premier Sports, 30 St. Giles', NR2 1LL Norwich, United Kingdom and keep records.

Step 2: If unresolved seek advice from Citizens Advice and consider filing a dispute with your card issuer (Section 75 or chargeback where applicable) for qualifying payments. For persistent communications matters contact the relevant sector ombudsman or Ofcom for broadcasting complaints.

Access and final billing

After cancellation you will generally retain access until the end of your current paid Subscription Period. For monthly plans with a 30 day notice period you may remain active until that 30 day period ends; refunds for the remainder of the period are not normally provided.

Data and account deletion

To request account deletion or data export, contact [email protected]. Keep a local copy of any invoices or confirmations before you request deletion.

Re-activation and re-subscription

If you re-subscribe later you will typically pay the then-current price. If you were on a fixed 12-month plan that has not finished, re-activation may require restarting a new contract period per the original terms.

Follow this checklist to cancel cleanly and protect your rights.

• Log into your Premier Sports account and use My Subscription > Cancel Subscription; save the on-screen confirmation and any email confirmation.
• If subscribed via Apple or Google, cancel via App Store or Google Play and save the confirmation.
• If subscribed through STV Player+ cancel via your STV account and save confirmation.
• Note the cancellation effective date; expect up to 30 days notice for monthly plans.
• Save receipts and screenshots showing cancellation request and any replies from [email protected].
• If you believe a refund is due, complain in writing and cite Consumer Contracts Regulations 2013 or Consumer Rights Act 2015 if applicable.
• If billed after cancellation and you cannot resolve with Premier Sports, contact your card issuer for chargeback or Section 75 protection where eligible.