Cancel Prime TV the easy way

Service overview

Prime TV is a television streaming and IPTV service marketed with multiple package options including live channels, sports packages and large on-demand libraries. Plans in public listings include monthly and 12-month options such as a 1-month plan at £15 and a 12-month plan at £70.

Who uses it

Prime TV targets broadcasters, production companies and new media customers in Europe as well as direct consumers seeking IPTV access to international channels and sports. The company is registered in London and operates under the name Prime Television International Limited.

Company facts

Web

1. Open the Prime TV account or subscriptions page in your browser. For Prime Video related signups use the official help page: Prime Video help.
2. Find Subscriptions or Membership settings.
3. Select Cancel subscription and follow on-screen prompts.
4. Save or screenshot the confirmation page and any confirmation email.

iOS (App Store)

1. On your iPhone or iPad go to Settings > Your Name > Subscriptions.
2. Select the Prime TV subscription in the list.
3. Tap Cancel Subscription and retain the Apple confirmation email or screenshot.

Android (Google Play)

1. Open the Google Play app and tap your profile icon > Payments and subscriptions > Subscriptions.
2. Select the Prime TV subscription and tap Cancel subscription.
3. Keep the Google Play confirmation email or screenshot as proof.

Phone

1. Phone support details are not published by Prime TV; if you have a number from your purchase record call it and request a cancellation reference number.
2. Ask the agent to send written confirmation to your email.

Email

1. Send a signed cancellation request from the account email to [email protected] with your account ID and reason.
2. Include a clear subject like "Cancel subscription - [Your name]" and request written confirmation.

Post

1. Write a signed letter stating your request to cancel and include account details and payment method used.
2. Send by registered mail to Prime TV, 160 City Road, EC1V 2NX London, United Kingdom and keep the proof of postage.

Cooling-off period (14-day right to withdraw)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period for most online distance contracts starting the day the contract is concluded. If you have not used Prime TV benefits, you can request a full refund within 14 days. If you consented to immediate streaming and acknowledged loss of cancellation right, the right can be waived. Required proof: order confirmation and declaration of non-use or date of consent to immediate access. Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Prime TV increases the subscription price during your contract term and this change is not permitted by your contract, you can treat this as a contractual change and request cancellation. Required proof: notice of price increase from Prime TV and your original subscription terms. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Death of subscriber

If the account holder dies, request cancellation by emailing [email protected] and attach a death certificate and proof that you are the estate representative. Required proof: death certificate and proof of authority to act for the estate. Applicable law: general contract law principles and guidance from Citizens Advice.

Moving / change of circumstances

Moving abroad does not automatically end a subscription unless the terms include geographic restrictions. Provide proof of address change and ask for termination if the service is no longer provided in the new location. Required proof: new address documentation. Applicable law: Consumer Rights Act 2015 (terms must be fair).

Legitimate ground / service failure

If Prime TV fails to provide the service with reasonable care and skill you can request termination and refund. Required proof: screenshots, error logs, correspondence showing failures. Applicable law: Consumer Rights Act 2015.

End of fixed-term commitment

If you are at the end of a fixed term listed in your plan, cancellation takes effect at the end of that period. Required proof: subscription invoice showing start and end dates. Applicable law: Contract terms governed by Consumer Rights Act 2015.

Before cancelling: how to negotiate with Prime TV

No retention offers are documented in public research for Prime TV. To request a retention offer, send an email to [email protected] or use the account portal. Use this script: state you will cancel on [date], request a price reduction or a switch to a longer discounted plan, and ask for written confirmation of any offer. Keep all replies as proof.

What cancelling saves - concrete math

Example yearly costs for common plans:

• PrimeTV IPTV 1 Month: £15 x 12 = £180 per year.
• PrimeTV IPTV 12 Months: £70 per year (listed price) equals £70 per year.
• MyPrimeTV IPTV 12 Months: £60 per year equals £60 per year.
• Prime IPTV 4K 12 Months: £49.99 per year equals £49.99 per year.

If you switch from the 1-month plan at £15 to the Prime IPTV 4K 12 Months at £49.99, yearly saving = £180 - £49.99 = £130.01.

Cheapest documented alternative in public pricing is Prime IPTV 4K 12 Months at £49.99 per year as listed in product data, which is the lowest annual cost shown in the available price list.

Key consumer laws

United Kingdom subscribers are protected by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These laws require services to be performed with reasonable care and skill and provide a 14-day cooling-off period for distance contracts. The Competition and Markets Authority monitors unfair auto-renewal or hard-to-cancel practices.

How to escalate a dispute

Step 1: Complain in writing to Prime TV by email to [email protected] or by registered letter to Prime TV, 160 City Road, EC1V 2NX London, United Kingdom.

Step 2: If unresolved, contact Citizens Advice or your local Trading Standards office for guidance.

Step 3: For payment disputes, use your card issuer's chargeback (or Section 75 for qualifying credit card purchases) and provide evidence of cancellation attempts and billing. Applicable contacts: Citizens Advice consumer service and Trading Standards.

Check access and downloads

After cancellation check whether streaming access continues until the end of your paid period. Save any downloaded content you may lose access to.

Confirm final billing

Verify your bank or card statement for any ongoing charges 7 days after cancellation. If a charge continues after confirmed cancellation, collect evidence and contact your bank for chargeback or Section 75 if eligible.

Data and account closure

Request account deletion or data export by emailing [email protected]. Keep a copy of your request and any reply.

Re-activation

To restart service you usually need to sign up again and provide payment details. If you have a promotional or long-term plan, confirm whether the same offer is available at reactivation.

Follow these items to ensure a clean cancellation.

• Locate your account ID and the email used to subscribe.
• Choose online cancellation first and save confirmation screenshot or email.
• If cancelling by email, send from the account email to [email protected] and keep the sent message.
• If cancelling by post, send a signed registered letter to Prime TV, 160 City Road, EC1V 2NX London, United Kingdom and keep the proof of postage.
• Monitor your bank account for two billing cycles to verify no further charges.
• If charged after confirmed cancellation, collect all evidence and contact your bank for chargeback or Section 75 where applicable.