Cancel YuppTV the easy way

Overview

YuppTV is an OTT streaming platform focused on South Asian live TV, regional channels and on-demand Indian movies and events. The service operates internationally and targets viewers who want Indian regional content and live sports.

Main features

YuppTV provides channel bouquets, a YuppFlix on-demand movie offering and live-sports coverage. Packages include monthly, quarterly, half-yearly and annual options and device activation rules for some plans.

Company facts

Official pages: YuppTV official and the UK hub YuppTV United Kingdom.

Web - cancel on YuppTV website

1. Open https://yupptv.com/ and sign in with your account credentials.
2. Go to Account or My Subscriptions (account menu).
3. Find the active subscription and click Cancel or Stop Renewal.
4. Follow on-screen confirmation to submit cancellation.
5. Save or screenshot the confirmation screen; check email for any confirmation message.

iOS - cancel through Apple

1. On iPhone or iPad open Settings and tap your name.
2. Tap Subscriptions, locate YuppTV and tap Cancel Subscription.
3. You will keep access until the end of the current billing period; Apple provides a cancellation confirmation email.

Android - cancel through Google Play

1. Open Google Play Store, tap your profile icon.
2. Tap Payments & subscriptions then Subscriptions.
3. Select YuppTV and tap Cancel subscription.
4. Google Play will show the cancellation date and send confirmation by email.

Email, chat or WhatsApp support

1. Email [email protected] stating your account email, subscription to cancel and request a written confirmation.
2. If using in-app chat or WhatsApp, request a chat transcript and confirmation message with the cancellation effective date.
3. Save all correspondence; if you are charged again, use the saved correspondence when disputing the charge.

Post - registered letter

1. Write a short letter: full name, account email, subscription to cancel and request to Stop Renewal immediately.
2. Sign the letter and post via recorded/registered delivery to: YuppTV, 346 High Street North, E12 6PH London, United Kingdom.
3. Keep the proof of posting and delivery receipt.

Cooling-off (change of mind within 14 days)

If you bought a subscription online you have a 14-day right to cancel under the Consumer Contracts Regulations 2013 and receive a refund, unless you gave express consent for immediate performance of digital content (for example, if you started streaming or downloading and accepted loss of the right to a refund). To exercise this right, notify YuppTV with a clear statement of your decision to cancel and request a refund. Provide order details and your account email. Reference: Consumer Contracts Regulations 2013.

Price increase

If YuppTV increases the price during an active contract and the change is not in your contract terms you are entitled to cancel without penalty. Provide the notice of price change from YuppTV and your last invoice as proof. Use the contractual terms and request cancellation citing the price change. Reference: Consumer Rights Act 2015 protections on unfair contract terms and CMA guidance on auto-renewal.

Moving abroad or relocation

To cancel because you are moving to a country where YuppTV service is unavailable, send proof of relocation (utility bill, new address, travel date) and request contract termination. YuppTV does not publish a specific acceptance list for this ground; treat this as a customer service request supported by documentation.

Death of the subscriber

To terminate because of the subscriber's death, provide a death certificate and evidence of authority (executor or next of kin). Request account closure and any final billing details. YuppTV does not publish a separate death cancellation policy in the public terms but will process account closure on receipt of documentation.

Legitimate grounds accepted by YuppTV (from research)

Research does not list an exhaustive set of accepted legitimate grounds. YuppTV's public policy states charges are non-refundable but customer service has granted pro-rated refunds in some specific cases after contact. To rely on a legitimate ground, provide documentary proof such as medical certificate, service outage logs or proof of unavailable channels and ask for escalation.

End of commitment and renewals

For non-monthly packages that auto-renew, cancel at least 7 days before expiry to prevent renewal. Provide the subscription ID and expiry date when cancelling. Reference: YuppTV package terms and conditions terms and conditions.

Before you cancel: how to negotiate

Retention offers reported in research: no standard retention offer is documented publicly. Research indicates that YuppTV customer service has sometimes offered pro-rated refunds in individual cases after escalation, but there is no published list of retention discounts. To negotiate, email [email protected], state the reason you want to leave, request a retention or downgrade offer and ask for a written offer including price and duration. Keep all replies. If you subscribed via Apple or Google Play ask those stores for a refund in parallel if you believe a wrongful charge occurred.

What cancelling saves - yearly math

Use the actual YuppFlix prices published in research to compute annual costs.

YuppFlix monthly price: £5.99. Year cost: 5.99 x 12 = £71.88 per year.

YuppFlix annual price: £49.99 per year.

YuppFlix existing-customer monthly: £2.99. Year cost: 2.99 x 12 = £35.88 per year.

YuppFlix new-customer monthly: £4.99. Year cost: 4.99 x 12 = £59.88 per year.

Competitor cheapest real alternative from research: StormTV at £9.99 per month. Year cost: 9.99 x 12 = £119.88 per year.

Examples of yearly savings by cancelling YuppTV and moving to StormTV: If you pay YuppFlix at £5.99 monthly you currently pay £71.88 per year. Choosing StormTV would cost £119.88 per year. Cancelling YuppFlix to switch to StormTV increases cost by 119.88 - 71.88 = £48.00 per year. The cheapest YuppFlix configuration (existing-customer price £2.99 monthly) costs £35.88 per year, which is £84.00 less than StormTV annual cost.

Relevant UK law and regulator

Consumer Contracts Regulations 2013 - 14-day cooling-off right for online sales, with digital content exception if you consent to immediate performance.

Consumer Rights Act 2015 - services must be performed with reasonable care and skill; unfair contract terms are not binding.

The Competition and Markets Authority (CMA) oversees practices around auto-renewal and hard-to-cancel subscriptions.

How to escalate if YuppTV refuses

1) Complain to YuppTV in writing ([email protected]) and keep all evidence.

2) If you paid by credit card and the charge is disputed, consider a chargeback with your card issuer or a Section 75 claim for qualifying credit card purchases (see bank for eligibility).

3) Contact Citizens Advice for guidance and to escalate to the CMA if you suspect an unfair auto-renewal practice.

4) Use the UK legislation portal for cooling-off rights: cooling-off rights (2024).

Check access and final billing

After cancellation you will normally keep access until the end of the current paid month. Check your bank or card statement for any unexpected charges in the following 2 billing cycles.

Keep proof and request confirmation

Save screenshots of cancellation screens, emails and chat transcripts. If you used a registered letter, keep the proof of delivery. Request a written final confirmation with the effective cancellation date.

Data and re-activation

If you want to resume service later you will typically need to re-subscribe. Ask YuppTV in writing how long your account data will be retained and whether old subscriptions or discounts can be restored; YuppTV’s public pages do not publish a fixed data retention period.

Use this checklist when cancelling YuppTV to protect yourself and your money.

• Find your account email and subscription ID.
• Decide the cancellation method (website, App Store, Google Play, email or registered post).
• If you subscribed via Apple or Google Play cancel inside the relevant store to stop future charges.
• Take screenshots of cancellation confirmation and keep confirmation emails.
• If you need a refund, request it in writing to [email protected] and state the reason.
• If charged after cancellation, contact your card issuer for a chargeback or Section 75 claim if eligible.
• Save postal proof if you send a registered letter to YuppTV, 346 High Street North, E12 6PH London.