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Frequently asked questions

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What is Billoff?

Billoff is an online service that lets you draft, personalize, and send letters (standard, tracked, or registered) straight from your computer or phone — no trip to the post office. You can use tailored templates for cancellations and other administrative correspondence.

How does sending a letter with Billoff work?

Choose the delivery type and template that fits your situation, fill in the requested details, then confirm content and payment. Your letter is prepared and shipped by our postal partners. You’ll find history and proofs of mailing in your account.

What is Billoff Premium?

Billoff Premium is a subscription with unlimited sends, access to the template library, and tracking for your requests. A 48-hour trial is offered at the price shown on the subscription page; after that, the monthly plan applies per the terms shown when you subscribe. There’s no commitment — cancel before the next renewal from your account.

Are my letters legally valid? Can I track delivery?

Letters are dated, formatted appropriately, and handed to a postal operator. Depending on the type (standard, tracked, registered), you get a matching level of proof and tracking. A tracking number or trace appears in your account when the service includes it.

Can I send a letter internationally?

Yes — Billoff supports sending to many countries. Destinations and delivery times may vary; useful details (formats, tracking) are shown at checkout. Premium extends coverage for international sends per the options on the site.

How are payments and my data secured?

Card payments are processed by a certified provider (PCI-DSS compliant, with stronger authentication when required). Personal data is handled under GDPR with restricted access and retention limited to what the service needs. See our privacy policy for details.

How do I contact support or cancel my subscription?

Reach support via the contact form on the Contact page, or use in-account help. To cancel Premium, sign in, go to account or subscription settings, and complete cancellation before the next billing date, per the terms of service.

Can’t find an answer?

No problem — you can reach out to us.

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