Cancel Caravan and Motorhome Club the easy way

Overview

The Caravan and Motorhome Club, trading as The Caravan Club, is a UK membership organisation founded in 1907 that provides campsite access, storage services, insurance products and a shop selling caravan and motorhome accessories. Membership offers discounted member rates at Club campsites and benefits such as partner and child inclusion.

Main services

Key services include annual membership plans, campsite bookings at Club sites across the UK, temporary and seasonal storage facilities, and an online shop. Membership types include an Annual Direct Debit Membership at £69 and a 1 Year Debit or Credit Card Membership at £79.

Company facts

For membership details see the official membership page: Official membership.

Web

1. Go to https://www.caravanclub.co.uk/membership/.
2. Sign in to your account and look for account or membership options. If you cannot find a cancellation button, use the contact options listed on the membership page to reach Member Services.
3. If you request cancellation online, keep any confirmation reference or screenshot as proof.

iOS

1. Open the Caravan Club app on iOS.
2. Check bookings and account settings for cancellations; for membership cancellation contact Member Services using email or phone.
3. Save any in-app messages or confirmation emails as proof.

Android

1. Open the Caravan Club Android app.
2. Cancel campsite bookings where permitted. For membership cancellation, contact Member Services by phone or email.
3. Retain any confirmation messages or emails.

Phone

1. Call 01342 327 410 and tell the agent you want to cancel a specific product, booking or membership.
2. Ask for a cancellation reference and request written confirmation by email or post.
3. Note the agent name, date and time of the call.

Email

1. Email [email protected] with your membership number or order number and state you wish to cancel.
2. Attach proof documents if required (for storage or seasonal bookings, show booking reference).
3. Wait for confirmation email. Allow up to 14 days for refunds on shop returns once goods are received back.

Post

1. Write a signed cancellation letter including your membership or booking reference and send by registered post to: Caravan and Motorhome Club, East Grinstead House, RH19 1UA East Grinstead, United Kingdom.
2. Keep the Royal Mail proof of postage and wait for written acknowledgment.
3. If you do not receive confirmation within 14 days, follow up by phone or email.

Moving address

The Caravan and Motorhome Club does not publish a specific automatic cancellation rule for moving address. If you need to cancel because you are permanently moving, contact Member Services at 01342 327 410 or [email protected] and provide proof of new address. The applicable law: Consumer Rights Act 2015 on contract fairness may be relevant if terms are unfair.

Price increase

If a membership or service price is increased during an active contract period, check your contract terms. The Club must follow contract terms; if a unilateral change is treated as a variation that materially affects you, you can raise a dispute with Member Services and refer to the Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 for subscription protections. For subscription contracts, Section 264 of the 2024 Act confirms cancellation rights on renewal changes: Digital Markets, Competition and Consumers Act 2024 - Section 264.

Death of subscriber

The Club does not publish a formal policy for cancellations on death of a subscriber in the sources consulted. If this situation applies, contact Member Services and be prepared to provide a copy of the death certificate and the membership reference. There is no specific statute listed in Caravan Club public documents for this case.

Legitimate grounds accepted by Caravan and Motorhome Club

Publicly available Caravan Club terms show accepted grounds for refunds and cancellations for shop goods, temporary storage and seasonal or annual storage. Examples from published terms include a 14-day right to cancel for shop goods and specific refund rules for storage bookings. See the storage terms: Storage terms and conditions.

End of commitment

Annual memberships are typically for one year. For 1 Year Debit or Credit Card Memberships the term is one year with no automatic renewal for the period paid; Direct Debit memberships auto-renew annually. To stop renewal, cancel before the renewal date by contacting Member Services. Applicable law: Consumer Contracts Regulations 2013 for cancellation rights and the Digital Markets, Competition and Consumers Act 2024 for renewal protections.

Cooling-off period

For most distance and off-premises contracts for goods, you have a 14-day cancellation right under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For shop goods the Caravan Club confirms a 14-day cancellation period and refunds processed within 14 days of return or evidence of return: Shop terms. Applicable law: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Research did not identify publicly reported retention offers from Caravan and Motorhome Club. If you want to negotiate, call 01342 327 410 or email [email protected] and ask to speak to Member Services or the retention team. Ask for options such as a change to a 1 Year membership, a payment method change from Direct Debit to card, a temporary freeze or a downgrade of services. If a specific retention discount is offered, request the new terms in writing.

What cancelling saves - concrete math

Calculate yearly savings using listed prices.

• Annual Direct Debit Membership: £69 per year. Saving if you cancel = £69 per year.
• 1 Year Debit or Credit Card Membership: £79 per year. Saving if you cancel = £79 per year.
• Additional Family Member: £10 per year. Saving if you cancel = £10 per year.
• Typical campsite starting price reported: from £38 per night (member rate reported by reviews). Avoiding a 3-night trip at £38 would save 3 x £38 = £114.
• Compare with competitor Brit Stops annual price: £35.20 per year. Example math: switching from Annual Direct Debit Membership (£69) to Brit Stops (£35.20) saves £69 - £35.20 = £33.80 per year.

Example summary math lines:

• £69 x 1 = £69 per year saved by cancelling Direct Debit membership.
• £79 x 1 = £79 per year saved by cancelling a 1-year card membership.
• £69 - £35.20 = £33.80 annual saving when switching to Brit Stops.

Competitor cheapest real alternative found in research: Brit Stops - £35.20 per year.

Key consumer law

Primary UK laws and regulators relevant to cancellations are the Competitions and Markets Authority (CMA), The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024. The Consumer Contracts Regulations 2013 set the 14-day cooling-off period for most distance and off-premises contracts: Consumer Contracts Regulations 2013.

Subscription auto-renewal and unfair terms

The Digital Markets, Competition and Consumers Act 2024 includes protections for subscription contracts, including cancellation rights on renewal and restrictions on penalties for cancelling subscriptions: Section 264. The CMA expects clear renewal terms and simple ways to cancel recurring payments.

Statutory refunds and timelines

For returned shop goods the Caravan Club will reimburse payments including standard delivery costs within 14 days of receiving the goods back or evidence of return, using the same payment method used for the original transaction where possible. The Club may withhold reimbursement until goods are received or proof of return is provided. These rules are cited in the Club's shop terms: Shop terms.

Escalation steps

1. Complain to Caravan and Motorhome Club Member Services in writing and keep evidence. 2. If unresolved, get advice from Citizens Advice. 3. For card payments consider Section 75 or chargeback via the card issuer. 4. If applicable, escalate to an ombudsman for the relevant sector. Consumer Rights Act 2015 covers service standards and unfair terms.

Check access and bookings

After cancelling membership, confirm whether previously booked campsite stays remain valid. If membership discount was applied to a booking, cancellation may affect the rate. Contact Member Services to confirm each booking's status.

Data and account

Request confirmation of account closure and ask for a copy of your personal data if needed. If you want complete data deletion, make a written request to [email protected] and retain any written acknowledgment.

Final billing and refunds

For shop returns the Club processes refunds within 14 days after receiving returned goods or proof of return. For seasonal and annual storage refunds a £75 administration fee is deducted from the refund of unused fees. Keep evidence of postage and any Member Services correspondence.

Re-activation

You can re-join later. If you cancelled an auto-renewing Direct Debit, verify whether re-joining requires a joining fee. The 1 Year Debit or Credit Card Membership includes a £10 joining fee; Direct Debit Annual Membership has no joining fee.

Use this checklist to prepare and complete cancellation.

• Find your membership number or booking reference.
• Decide your cancellation channel: phone (01342 327 410), email ([email protected]) or post to East Grinstead House.
• If returning shop goods, pack items and get proof of postage; refunds processed within 14 days of receipt by the Club.
• If cancelling storage or seasonal hire, note the relevant deadlines: 22 days before arrival for temporary storage full refund; seasonal refunds minus £75 if cancelled before start date or less than halfway through the period.
• Keep copies of all messages, emails and any reference numbers.
• If you paid by credit card and dispute a refund, consider Section 75 or chargeback with your card issuer.
• If you want to switch to a cheaper option, compare with Brit Stops at £35.20 per year.