Cancel ClearScore the easy way

Core service

ClearScore provides a free credit score and credit report to UK consumers, plus personalized product offers such as credit cards, loans and car finance. ClearScore also offers optional identity protection and a premium Protect Plus subscription.

How ClearScore makes money

ClearScore earns commission when users apply for credit products through the platform and from paid Protect Plus subscriptions. ClearScore clarifies its commercial model on its site.

Company facts

Website (recommended)

1. Open ClearScore Terms or log in to your ClearScore account.
2. Go to My Account then choose Delete Account to remove your ClearScore account and associated data.
3. Follow on-screen prompts to confirm deletion; keep any confirmation screenshot.

iOS (App Store subscription)

1. If you started Protect Plus via Apple, open the iOS Settings app then tap your Apple ID > Subscriptions.
2. Select ClearScore Protect Plus and choose Cancel Subscription. Keep the Apple confirmation email or screenshot as proof.

Android (Google Play subscription)

1. Open Google Play Store > Profile icon > Payments and subscriptions > Subscriptions.
2. Select ClearScore Protect Plus and Cancel. Save the Google Play confirmation email or screenshot as proof.

Phone

1. Check ClearScore help for available contact routes and any phone numbers.
2. Call, state your account details, request cancellation and ask for a reference number or confirmation email.

Email

1. Send a clear request to [email protected] with your account email, full name, and the words Delete Account and Cancel Protect Plus (if applicable).
2. Request written confirmation of cancellation and data deletion and retain the sent email and reply.

Post (registered letter)

1. Write a short signed letter including full name, account email and request to delete account and cancel subscriptions.
2. Send by registered post to ClearScore, 100 Victoria Street, BS1 6HZ Bristol, United Kingdom and keep proof of postage.

Moving abroad

If you are moving outside the United Kingdom and wish to delete your ClearScore account, request account deletion via My Account or by emailing [email protected]. Provide proof of new address if ClearScore requests it. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for contract information obligations.

Price increase

ClearScore states prices for Protect Plus as £7.99/month and £49.99/year. If ClearScore raises a fee for a paid subscription, you may treat the change as a material variation and cancel before the change takes effect. Provide a copy of the price change notice or billing statement as proof. Applicable law: The Consumer Protection (Subscription Contracts) Act 2024 - cooling-off and variation protections for subscription contracts.

Death of subscriber

To cancel an account on behalf of a deceased person, contact ClearScore support and supply a copy of the death certificate and proof of authority (executor details). ClearScore's data deletion process will then be followed. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for contractual termination procedures.

Legitimate ground

ClearScore does not publish an exhaustive list of accepted legitimate grounds for early termination in public documents. If you believe you have a legitimate ground (for example serious breach of contract or misrepresentation), provide document evidence such as screenshots, billing records or written complaints. Applicable law: Consumer Rights Act 2015 for services performed with reasonable care and skill and unfair contract terms.

End of commitment

There is no minimum contract length for ClearScore Protect Plus documented; subscription renews automatically unless cancelled. To stop renewal, cancel the subscription in My Account or via the store used to purchase. No cancellation penalty applies. Applicable law: The Consumer Protection (Subscription Contracts) Act 2024.

Cooling-off (14 day right)

If you bought a paid subscription online you have a 14 day cooling-off period for distance contracts under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For Protect Plus insurance attached to the product you may cancel within 14 days of inception without premium charge; after 14 days insurance refunds are not due under ClearScore terms. See Protect Plus cover document and UK Consumer Contracts Regulations 2013.

Before cancelling: negotiate

ClearScore does not publish standard retention offers publicly. No specific retention discount is reported in the available documentation. To attempt retention, contact ClearScore support by email to [email protected] or via the in-app help, explain why you want to leave and ask if a discounted offer or alternative plan exists. Keep any written offer before accepting. If you are in a free trial, cancel at least 1 day before trial end to avoid the paid conversion.

What cancelling saves you - concrete math

Protect Plus costs £7.99/month. Yearly cost if billed monthly: 12 x £7.99 = £95.88 per year. Protect Plus annual plan costs £49.99/year. Choosing the annual plan instead of monthly saves: £95.88 - £49.99 = £45.89 per year. If you cancel Protect Plus and switch to ClearScore free tier, your direct subscription saving is either £95.88/year (monthly paid plan avoided) or £49.99/year (if you avoid an annual charge).

Cheapest real alternative from our competitor list is Pillar at £0. Switching from Protect Plus monthly to Pillar saves £95.88/year. Switching from Protect Plus annual to Pillar saves £49.99/year.

Applicable UK consumer law

Key laws and regulators: Consumer Rights Act 2015, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, The Consumer Protection (Subscription Contracts) Act 2024, and the Financial Conduct Authority (ClearScore is authorised and regulated by the FCA under reference 654446 for credit information services and credit broking).

Cooling-off and refunds

You have a 14 day cancellation right for most distance contracts under the Consumer Contracts Regulations 2013. For subscription contracts the Consumer Protection (Subscription Contracts) Act 2024 protects initial and renewal cooling-off rights. ClearScore states payments for Protect Plus are non-refundable for partial subscription periods; insurance attached to Protect Plus can be cancelled within 14 days of inception without premium charge according to the Protect Plus cover document.

Escalation path

1) Complain to ClearScore using the help channels or [email protected]. 2) If unresolved and the issue is financial advice or broking related, escalate to the Financial Ombudsman Service. 3) For general consumer guidance contact Citizens Advice. For card payments eligible under Section 75 or chargeback, contact your card issuer. The Competition and Markets Authority monitors unfair auto-renewal practices and hard-to-cancel subscriptions.

Access and data

Deleting your ClearScore account removes access to your credit score and report on the ClearScore platform and will delete associated data; ClearScore states deletion is irreversible. If you need a copy of your credit report for records, download or screenshot it before deletion.

Final billing and refunds

If you cancel Protect Plus outside the 14 day insurance inception period, ClearScore states payments are non-refundable and there is no refund for partial subscription periods. If you cancelled within the 14 day cooling-off window and the criteria apply, you may be entitled to reimbursement under the Consumer Contracts Regulations 2013.

Reactivation

You may create a new ClearScore account after deletion, but your previous account and its data cannot be recovered. Sign up again using the app or website if you decide to return.

Use this checklist to cancel and protect your records.

• Log in to ClearScore and go to My Account. If deleting, use Delete Account and save a screenshot of confirmation.
• If you subscribed to Protect Plus via a mobile store, cancel in Apple Subscriptions or Google Play Subscriptions and save confirmation.
• If you are in a free trial, cancel at least 1 day before trial end to avoid being charged.
• Send an email to [email protected] requesting written confirmation of cancellation and data deletion. Keep both sent email and reply.
• If you prefer paper, send a signed registered letter to ClearScore, 100 Victoria Street, BS1 6HZ Bristol, United Kingdom and keep proof of postage.
• Download or screenshot any credit report or documents you need before deletion, because deletion is irreversible.
• If a refund is due, cite The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and request reimbursement within 14 days.