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We generate and send your cancellation letter to CheckMyFile by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of CheckMyFile agreement
Cancel CheckMyFile easily in the UK. Step-by-step methods, contact details, refund rules and Trustpilot rating 4.6/5 to help you stop the subscription.
| Item | Value |
|---|---|
| Fastest method (name it + why) | Website - log in and cancel via the Billing tab (desktop or mobile). This is listed by CheckMyFile as the immediate on-screen cancellation path. |
| Effective delay | Access continues until the end of the paid period; cancellation processed as account action (you retain access for the period paid). |
| Notice period | 0 days - subscriptions can be cancelled at any time online, by phone, or by email. |
| Cancellation fee (amount or 0) | £0 |
| Minimum commitment | No minimum commitment |
| Phone + hours | 01872 304050 - hours Not published by CheckMyFile |
| Postal address for registered letter | CheckMyFile, PO Box 1193, DN1 9QD Doncaster, United Kingdom |
CheckMyFile is a multi‑bureau credit monitoring service that provides credit reports and score comparisons from multiple credit reference agencies for UK consumers. It aims to help individuals manage credit, detect identity issues and monitor borrowing history.
The service targets people who want combined data from multiple agencies to help with mortgage applications, credit decisions and identity monitoring.
CheckMyFile aggregates data from several agencies and updates reports on request. The platform offers a 7‑day free trial for new UK customers aged 18+, then continues as a paid monthly subscription.
| Fact | Value |
|---|---|
| Full legal name | CHECKMYFILE LIMITED |
| Founded | 2000 |
| Headquarters | Truro, United Kingdom |
| Employees | ~54 |
| Annual revenue | $4.39M |
| Support email | [email protected] |
| Parent company | CREDIT REPORTING AGENCY LIMITED |
| Stock ticker | Private |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Website (Desktop) | Log in, click your initials bottom-left, Billing tab, Cancel and follow on-screen prompts | 2-10 minutes | On-screen confirmation; email if provided | Easy |
| Website (Mobile) | Log in, tap initials top-right, Billing tab, Cancel | 2-10 minutes | On-screen confirmation; email if provided | Easy |
| Send cancellation request to [email protected] with account details | Up to 48 hours for reply | Email reply from support | Medium | |
| Secure Message (account) | Send cancellation request through account secure messaging | Up to 48 hours for reply | Message thread in account | Easy |
| Phone | Call 01872 304050 and request cancellation | 5-30 minutes | Phone reference number or follow-up email | Medium |
| Post | Send a signed cancellation letter to PO Box 1193, DN1 9QD Doncaster | Postal delivery time plus processing | Proof of posting or delivery | Medium |
If you need to cancel because you move or leave the UK, provide proof such as a new address confirmation or moving documentation and request cancellation via the account or email. CheckMyFile accepts cancellations at any time; keep your confirmation. Applicable law: Consumer Contracts Regulations 2013 (cancelling online contracts).
If CheckMyFile increases the subscription price they state they will give 14 days' notice. You can cancel after receiving notice; keep the price increase communication as proof. Applicable law: Consumer Rights Act 2015 on unfair terms and CMA guidance on clear renewal terms.
Request cancellation by emailing [email protected] or by post. Provide a copy of the death certificate and proof you are the executor or next of kin. The company will process account closure and provide confirmation. Applicable law: Consumer Rights Act 2015.
If you were charged after cancelling, gather proof: bank statements, cancellation confirmation, and any messages. Email [email protected] and request a refund. If the company refuses, escalate via Citizens Advice and consider card issuer chargeback or Section 75 where applicable. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.
Subscriptions are stated as monthly with no minimum commitment. To end, cancel via the website, phone, secure message or email. Keep confirmation of cancellation. Applicable law: Consumer Contracts Regulations 2013.
New online contracts have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. The 7-day free trial begins on registration; payment details may be required for verification. If you cancel within 14 days and you have not expressly agreed to immediate digital access start, you can ask for a refund. If you consented to immediate access to digital content during the trial, the digital content exception applies and refunds may not be required. Applicable law: Consumer Contracts Regulations 2013.
CheckMyFile does not publish specific retention offers in its help centre. Research contains no documented standard discount or retention package. To ask for an offer, contact support by phone on 01872 304050 or by email to [email protected] and state you wish to cancel but would consider staying for a reduced rate. Keep any written offer before accepting.
Standard subscription cost: £14.99 per month.
Yearly cost calculation: 14.99 x 12 = £179.88 per year.
Cheapest real alternative: ClearScore is free at £0 per month and £0 per year.
Yearly saving by cancelling CheckMyFile and using ClearScore: £179.88 - £0 = £179.88 per year.
Compare with Equifax: £14.95 x 12 = £179.40 per year; difference between CheckMyFile and Equifax: £179.88 - £179.40 = £0.48 per year (CheckMyFile is £0.48 more expensive annually).
Relevant laws and regulators: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. CheckMyFile is regulated by the Financial Conduct Authority (FCA) (firm reference 690175) for applicable services. The CMA monitors unfair subscription practices.
The Consumer Contracts Regulations 2013 give a 14-day cancellation right for most online contracts. The digital content exception applies where you agreed to immediate access. Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill and unfair contract terms are not binding.
1. Complain to CheckMyFile first in writing and keep evidence. 2. If unresolved, contact Citizens Advice and use the Citizens Advice consumer service. 3. For financial disputes, consider the Financial Ombudsman Service. 4. For card payments, consider Section 75 or a chargeback via your bank for qualifying payments.
Guidance on cancelling is available from the UK government at Gov.uk - Cancelling goods or services. CheckMyFile help pages list subscription management at CheckMyFile - Manage my subscription.
After cancellation you keep access until the end of the period you paid for. Review your bank statements for final payments and keep copies of confirmation emails or on-screen confirmations.
If you want your personal data removed or anonymised, contact [email protected] and request account deletion. Keep copies of your request and any confirmation sent by CheckMyFile.
To restart the service, sign up again on checkmyfile.com. Your previous account data may require re-verification.
Use this checklist to finish cancellation and protect yourself:
£0
/ mois
7-day free trial for new UK customers aged 18+. Access to detailed credit reports from Experian, Equifax, TransUnion and Crediva.
£14.99
/ mois
Continues after the 7-day free trial. Includes multi-agency credit reports, up to six years of credit history, identity fraud assistance and expert support.
No commitment. Billoff helps you cancel or adjust your CheckMyFile subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£0
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Completely free credit score and report service focused on clarity and personalized offers.
£14.95
/ mois
Direct access to Equifax data and monitoring services.
£0
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Free consumer credit monitoring with user-friendly tools (Credit Karma is free in the UK market).
CheckMyFile is available in many countries. Here are several frequently cited markets:
What you should know about CheckMyFile subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your CheckMyFile subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.