Monzo Premium
£17
/ mois
Metal card option, 1% currency conversion fee cap rules, dedicated plan features, 6-month minimum term.
Metal card option
1% currency conversion fee cap rules
dedicated plan features
6-month minimum term.
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Monzo Premium the easy way
We generate and send your cancellation letter to Monzo Premium by registered mail
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Preview of your letter
PreviewSender
Recipient
Monzo Premium
5 Appold Street
EC2A 2DA London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Monzo Premium agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Monzo Premium service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Monzo Premium service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Monzo Premium
Step-by-step guide to cancel Monzo Premium in 2026. Learn how to cancel in-app, refund rules, fees (including the £50 metal card fee) and alternatives.
https://monzo.com
London, United Kingdom
Banking
Cancellation at a glance
| Item | Value |
|---|---|
| Fastest method (name it + why) | Monzo app - Premium tab > Settings > Cancel. This is fastest because cancellation is performed immediately inside the app. |
| Effective delay | Immediate - benefits lost at time of cancellation. |
| Notice period | No notice period - cancellation takes effect immediately. |
| Cancellation fee (amount or 0) | £50 if a Monzo metal card was ordered and you cancel within the 6-month minimum term; otherwise £0. |
| Minimum commitment | 6 months minimum term. |
| Phone + hours | Not published by Monzo Premium |
| Postal address for registered letter | Monzo Premium, 5 Appold Street, EC2A 2DA London, United Kingdom |
Cancel by reason
Moving abroad or change of residency
Rule - If you no longer meet eligibility due to a change of residency, Monzo's terms may allow cancellation. Required documents - proof of new address or residency change such as a utility bill, tenancy agreement, or official immigration document. Applicable law - Consumer Rights Act 2015 where service eligibility and contract fairness are relevant.
Price increase
Rule - If Monzo changes the price of the plan, check Monzo communications for your right to cancel. Monzo publishes plan price changes on its help pages: Monzo plan price changes and the general plans page Monzo plans. Required documents - the plan change notice or Monzo email confirming the price increase. Applicable law - Consumer Rights Act 2015 regarding unfair contract terms; if Monzo materially changes the service you may rely on those protections and complain to the Financial Ombudsman Service.
Death of the account holder
Rule - A deceased subscriber's estate can close or change paid plans. Required documents - death certificate and executor/administrator identity documentation. Applicable law - estate and consumer contract law; escalate to Monzo support and include legal proof of authority.
Legitimate ground and other accepted reasons
Rule - Monzo accepts standard legitimate grounds such as ineligible account status or severe illness when supported by documentation. Required documents - relevant medical certificate or official correspondence proving ineligibility. Applicable law - Consumer Rights Act 2015 for service performance and contract fairness.
End of commitment
Rule - You may cancel once the 6-month minimum term ends; cancellation is immediate. Required documents - none beyond your account authentication. Applicable law - terms of the contract and Consumer Rights Act 2015.
14-day cooling-off period
Rule - Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day cooling-off period for most online service contracts. If you cancel within 14 days you are entitled to a full refund of the monthly payment unless you agreed and Monzo started to provide the service and you were told you would be charged. Required documents - proof of signup date and cancellation request (in-app confirmation or email). Applicable law - Consumer Contracts Regulations 2013.
Negotiate or save
Before cancelling - how to ask for retention or discounts
Known retention offers - No specific retention offers for Monzo Premium were reported in the research data. How to ask - open the Monzo app and contact support via in-app chat or email [email protected]. Provide your account details, state you want to cancel and ask whether a retention offer, discount or alternative plan is available. Keep any written offer as proof before accepting a downgrade or cancellation.
What cancelling saves you
Monzo Premium cost calculation - £17 per month x 12 months = £204 per year.
Math: 17 x 12 = 204, so cancelling Monzo Premium saves £204 per year.
Cheapest realistic alternative from competitors (from the research): Revolut Premium at £7.99 per month.
Revolut math: 7.99 x 12 = 95.88, so the annual saving by switching from Monzo Premium to Revolut Premium is 204 - 95.88 = £108.12 per year.
Note: HSBC Premier is listed at £0 monthly in the competitor data but strict eligibility applies. If you qualify for HSBC Premier at £0, the direct monetary saving is 204 - 0 = £204 per year, but eligibility requirements must be met.
Legal protections and escalation
Rights under UK law
Key laws - Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to Monzo Premium as a paid service. The Financial Conduct Authority (FCA) and Prudential Regulation Authority regulate banking conduct where relevant.
Cooling-off and refunds
Cooling-off - The Consumer Contracts Regulations 2013 give a 14-day cancellation right for most online service contracts with a right to a refund. If Monzo began providing digital services with your explicit consent, special rules may apply. See Monzo's terms and help pages for plan-specific rules.
Escalation steps
Step 1 - Complain to Monzo using the in-app chat or email [email protected] and keep written records.
Step 2 - If unresolved after Monzo's internal process, escalate to the Financial Ombudsman Service. For help and advice, contact Citizens Advice.
Payment disputes - For qualifying card transactions, consider Section 75 or a chargeback via your card issuer. The Competition and Markets Authority (CMA) treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices.
Next steps and practical checklist
Use the following checklist after you cancel Monzo Premium to make sure the process is complete and you get any refund owed.
- Cancel in-app via Premium > Settings > Cancel and screenshot the confirmation.
- If you used email or post, save the sent message and any delivery receipts.
- Check for a refund under the 14-day cooling-off rule if cancellation occurred within 14 days.
- Confirm whether a £50 metal card fee applies to your case.
- Monitor your bank statement for a refund and save the transaction record.
- Request confirmation in writing from Monzo support if you do not receive a timely refund.
- If Monzo refuses an entitled refund, escalate to the Financial Ombudsman Service with your evidence.
Plans
Monzo Extra
£3
/ mois
Basic add-ons to a Monzo current account.
Basic add-ons to a Monzo current account.
Monzo Perks
£9
/ mois
Everything in Extra plus partner perks and boosted savings AER options.
Everything in Extra plus partner perks and boosted savings AER options.
Monzo Max
£19
/ mois
Extra and Perks plus worldwide travel and phone insurance and UK & Europe breakdown cover.
Extra and Perks plus worldwide travel and phone insurance and UK & Europe breakdown cover.
Monzo Max Family
£23
/ mois
Everything in Monzo Max with family sharing features.
Everything in Monzo Max with family sharing features.
No commitment. Billoff helps you cancel or adjust your Monzo Premium subscription without hunting down every detail alone.
Pros & cons
Pros
In-app cancellation available and effective immediately.
Clear refund entitlements under the 14-day cooling-off period.
Premium features such as metal card option and specific conversion fee rules during the subscription.
Cons
£50 metal card fee can apply if you cancel within the 6-month minimum term.
6-month minimum commitment restricts immediate free cancellation benefits beyond cooling-off.
Monzo Premium is no longer sold to new customers, so you cannot re-subscribe after cancellation.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Revolut Premium
£7.99
/ mois
Offers higher savings rates and fee-free international spending and withdrawals.
Santander Edge Up current account
£5
/ mois
Provides cashback on selected household bills and interest on balances up to £25,000.
NatWest Premier Reward Black
£39
/ mois
A premium account with extensive travel insurance, breakdown cover, and monthly rewards.
HSBC Premier Bank Account
£0
/ mois
Offers travel and health benefits worth up to £1,500 annually with no monthly account fee.
Subscription & cancellation
What you should know about Monzo Premium subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Monzo Premium subscription, whichever payment method you use.
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