Cancel Revolut the easy way

Overview

Revolut is a London-headquartered financial technology group that provides app-based accounts, multi-currency payments, cards, and paid plans with travel and insurance benefits. It combines e-money services, savings products, and paid subscription tiers.

Who uses Revolut

Revolut targets retail customers and businesses seeking low-fee international payments, multi-currency accounts, and optional subscription features such as travel cover and card perks.

Company facts

Web / Dashboard chat

1. Sign in at the Revolut web dashboard.
2. Open the in-app or web chat and state you want to cancel your paid plan or close your account.
3. Provide account verification when requested (last 4 digits of card, date of birth).
4. Request written confirmation; save the chat transcript.

iOS

1. Open the Revolut app on iOS.
2. Tap Profile (top left) then select Subscriptions or Plans.
3. Tap Manage next to your plan and choose Cancel plan or Downgrade to Standard.
4. Follow on-screen prompts; save the cancellation confirmation screenshot or email.

Android

1. Open the Revolut app on Android.
2. Go to Profile - Subscriptions or Plans - Manage.
3. Select Cancel plan and confirm. Keep the in-app confirmation message.
4. If you need written proof, request a confirmation email from chat or support.

Phone

1. Revolut does not publish a general phone number for cancellations in the UK; use in-app support to request a callback if available.
2. If a callback is provided, verify your identity and request confirmation by email or chat.

Email

1. Send a message from the email linked to your Revolut account to [email protected] for account closure or [email protected] for paid-plan disputes.
2. Include full name, registered email, last 4 of a card, and a clear request to cancel or close the account.
3. Save the reply as your proof of cancellation.

Post

1. Write a signed letter stating your full name, account email, and clear instruction to cancel your paid plan or close your account.
2. Send by registered post to Revolut, 7 Westferry Circus, E14 4HD London, United Kingdom.
3. Keep the postal receipt and delivery confirmation as proof.

Cooling-off period (14 days)

If you bought a paid plan online, you have a 14-day right to withdraw under the Consumer Contracts Regulations 2013. For paid plans you can request a full refund within 14 days, subject to exceptions for physical card costs and delivery. To exercise this right, cancel via the app or send a written notice including purchase date and account email; keep proof of the cancellation request.

Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Revolut increases the price or changes essential features, you can cancel and request a refund if the change breaches your contract. Provide the notification you received and the date the change takes effect as proof. If unresolved, escalate to the Financial Ombudsman Service after Revolut's final response.

Applicable law: Consumer Rights Act 2015 for unfair contract terms and FCA oversight.

Moving abroad

Moving does not automatically cancel a paid plan. To cancel due to relocation, provide proof of new address such as a utility bill or tenancy agreement plus a cancellation request. Revolut may treat the account according to available services in the destination country.

Applicable law: Electronic Money Regulations 2011 and contract terms found at Revolut paid plans.

Death of subscriber

If the account holder has died, a relative or executor should contact Revolut support via email and provide a death certificate and proof of authority to request account closure. Keep copies of documents sent and request written confirmation.

Legitimate ground accepted by Revolut

Revolut accepts complaints related to service failure, unauthorized payments, or changes to paid-plan features. Provide screenshots, transaction IDs, and correspondence as proof. If not satisfied, complain in writing and then escalate to the Financial Ombudsman Service within six months of the final response.

Applicable law: Consumer Rights Act 2015 and Electronic Money Regulations 2011.

End of commitment

Paid plans run on a 12-month commitment when purchased as an annual plan. For monthly billing, plans auto-renew each month but are part of a 12-month scheme for benefit calculations. To stop renewal, cancel in the app before the next billing date. Provide the cancellation confirmation to avoid further charges.

Before you cancel: negotiate

Revolut does not publish a standard retention offer. There are no specific, publicly reported retention discounts in the research data. To ask for a retention offer contact Revolut via the in-app chat and request a retention or discount on your plan. If chat cannot resolve, send an email to [email protected] or [email protected] and request written confirmation of any offer.

What cancelling saves you - exact math

Compute yearly costs using published monthly and annual prices:

Plus monthly: 12 x £3.99 = £47.88 per year. Plus annual: £40 per year. Savings by paying annual = £47.88 - £40 = £7.88.

Premium monthly: 12 x £7.99 = £95.88 per year. Premium annual: £80 per year. Savings by paying annual = £15.88.

Metal monthly: 12 x £14.99 = £179.88 per year. Metal annual: £140 per year. Savings by paying annual = £39.88.

Ultra monthly: 12 x £55 = £660 per year. Ultra annual: £540 per year. Savings by paying annual = £120.

If you cancel a paid monthly plan you stop paying the monthly fee. The cheapest real alternative from the listed competitors is Starling Bank at £0 per month and £0 per year.

Relevant UK law and regulator

Revolut is regulated as an e-money institution under the Electronic Money Regulations 2011 and supervised by the Financial Conduct Authority (FCA). Consumer rights also fall under the Consumer Rights Act 2015 and contract cancellation rules under the Consumer Contracts Regulations 2013.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give you a 14-day cooling-off period for online purchases of services. For paid plans a full refund is available within 14 days except for physical card cost and delivery charges and certain break fees stated in Revolut terms. Revolut's paid-plan terms are published at https://www.revolut.com/legal/paid-plans/.

Escalation path

First submit a complaint to Revolut support and keep all correspondence. If you receive a final response and remain dissatisfied, you may refer the dispute to the Financial Ombudsman Service within six months of the final response. For card payment disputes consider a Section 75 claim or chargeback via your card issuer where applicable.

Check final billing

Confirm the date the cancellation takes effect and check your bank or card for any further charges. If you paid annually and cancelled within 14 days you are entitled to a full refund except for card cost and delivery fees where applicable.

Access to account and data

Your Revolut account may remain active for other services after you cancel a paid plan. Download records you need (transaction history, statements) before closure. Request written confirmation of account closure and data retention period from Revolut.

Cards and transfers

Destroy physical cards you no longer need if Revolut confirms account closure. Transfer any recurring payments to a new provider and cancel connected direct debits where necessary.

Re-activation

You can re-subscribe later using the app. If you paid an annual fee and re-subscribe, check whether an introductory benefit applies or whether your prior payment affects new pricing.

Before you cancel, complete the following items to avoid losing data or facing unexpected fees.

• Download transaction history and statements you need for tax or records.
• Cancel or move recurring payments and direct debits to another account.
• If you want a refund under the 14-day cooling-off period, cancel within 14 days and request refund in writing.
• Keep evidence: app screenshots, chat transcripts, emails, or registered post receipts.
• Check for card charges: Metal card cost £40, Ultra card cost £50, delivery fees may apply.
• If you pay monthly and are on Ultra, confirm whether a break fee (one extra month) applies before downgrading within six months.