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We generate and send your cancellation letter to Booksy Biz by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Booksy Biz agreement
Step-by-step 2026 guide to cancel Booksy Biz, refunds, fees and alternatives. Rated 4.6/5 on Google Play. Save up to £306/year by switching.
| Item | Value |
|---|---|
| Fastest method | Booksy site or Booksy app - allows immediate appointment cancellation in-app and online |
| Effective delay | Refunds, when due, are processed by the service provider within 2-5 business days |
| Notice period | At least 4 business hours for appointment cancellations |
| Cancellation fee | Up to 100% of the value of the service for late cancellations (per Booksy terms) |
| Minimum commitment | Not published by Booksy Biz |
| Phone + hours | Not published by Booksy Biz |
| Postal address for registered letter | Booksy Biz, 160 City Road, EC1V 2NX London, United Kingdom |
Booksy Biz is a scheduling and business management platform built for beauty and wellness professionals. It provides appointment booking, client records, payment processing and marketing tools aimed at salons, barbers and independent practitioners.
Key features include unlimited bookings, text and email marketing with 500 free SMS per month, payment processing, a free marketplace listing and built-in marketing tools. Pricing plans vary by number of staff slots.
| Fact | Detail |
|---|---|
| Founded | 2014 |
| Headquarters | Chicago, United States |
| CEO | Stefan Batory |
| Employees | ~700 |
| Annual revenue | $65.9M |
| Target audience | Barbers, stylists, nail techs, estheticians and their clients |
| Official pages | Booksy Biz (UK) | Pricing | About |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web | Use the Booksy Biz dashboard or the Booksy website to cancel appointments or manage subscription settings; follow account cancellation article | Immediate for appointment cancellation; account cancellation time not published | In-app confirmation or email for appointment cancellation | Easy |
| iOS app | Open Booksy app, find booking or subscription settings, cancel appointment or follow account cancellation steps | Immediate for appointment cancellation; account cancellation time not published | In-app confirmation | Easy |
| Android app | Open Booksy app, cancel appointment or follow account cancellation support article | Immediate for appointment cancellation; account cancellation time not published | In-app confirmation | Easy |
| Phone | Call the small business (SMB) who manages the booking to request appointment cancellation; Booksy does not process provider refunds | Immediate if SMB answers; otherwise Not published by Booksy Biz | Phone call record or confirmation from SMB | Medium |
| Email / Support ticket | Contact Booksy Support or the provider via the contact details on the business profile for account or booking issues | Not published by Booksy Biz | Support ticket number or email thread | Medium |
| Post (registered letter) | Send a registered letter to the official Booksy Biz address for formal cancellation notices | Dependent on postal delivery; Not published by Booksy Biz | Proof of posting and delivery receipt | Hard |
If you need to cancel due to moving, request cancellation from the provider or via your account. Providers set their own cancellation rules and may require the booking reference and written confirmation. Booksy’s platform does not hold client funds; refunds are processed by the service provider.
Required proof: booking reference, written notice of relocation, any communication with the provider.
Applicable law: Consumer Rights Act 2015 (performance of services with reasonable care and skill) when a paid service was not delivered properly.
If the provider raises prices for services booked through Booksy, you may cancel future bookings. For recurring subscriptions to Booksy Biz software (platform fees), check contract terms in your account and request cancellation or a change of plan from your dashboard or Booksy Support.
Required proof: screenshots of old and new prices, booking receipt.
Applicable law: The Competition and Markets Authority guidance on automatic renewal and unfair terms when auto-renewal is not clearly disclosed.
For bookings or subscriptions affected by the death of a subscriber, contact the provider and Booksy Support and provide relevant documentation. Booksy’s published pages do not list specific requirements; providers decide refund eligibility for appointments.
Required proof: death certificate, booking reference and ID of the account holder where requested by the provider.
Applicable law: Consumer Rights Act 2015 for service performance; specific contractual remedies depend on provider policy.
Booksy states that some SMBs require cancellations in accordance with their specific cancellation policy shown at booking. Providers may accept medical certificates or other proof when applying a refund.
Required proof: booking reference, message thread with provider, medical certificate when requested.
Applicable law: Consumer Rights Act 2015.
If you bought Booksy Biz as a monthly or annual subscription, end your subscription via account settings or by contacting Booksy Support. Booksy’s public resources do not publish an exact notice period for subscription cancellation.
Required proof: subscription invoice and account details.
Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where distance contracts are involved.
For contracts concluded online, the Consumer Contracts Regulations 2013 provide a 14-day cancellation (cooling-off) right for many distance contracts. If the consumer exercises this right, the trader must reimburse payments within 14 days of being informed.
Required proof: written notice of cancellation with contract details.
Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - 14-day cooling-off.
There are no widely reported retention offers by Booksy Biz in the research data. To request a retention or downgrade, contact Booksy Support or your account manager with a clear proposal: ask for a plan downgrade, a paused billing period or a temporary discount. Provide your account ID, current plan and reason. Use the contact page: Contact.
Booksy Biz published monthly prices (VAT not included):
Cheapest named alternative from research: Nextro at £29 per month or £174 annually. Example saving if you switch from Booksy Biz Owner only to Nextro annual:
Booksy Biz Owner annual: £480 - Nextro annual: £174 = £306 saved per year.
The key laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The regulator for unfair trading practices is Trading Standards and the Competition and Markets Authority provides guidance on auto-renewals.
The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for many distance contracts. If you cancel within that period, the trader must reimburse payments within 14 days of being informed. Booksy states that refunds for bookings are processed by the service provider and, where refund conditions are met, refunds should be made by the provider within 2-5 business days. See Booksy help: Booksy refund rules.
If the provider and Booksy do not resolve your issue, escalate to Citizens Advice and Trading Standards. For payment disputes, consider a chargeback with your card issuer or section 75 where applicable. The Consumer Rights Act 2015 applies when services are not performed with reasonable care and skill.
Keep screenshots of cancellation confirmations, saved invoices and any email threads. Verify whether you still have account access and export client data and calendar entries before final deletion.
Check your last invoice for prorated charges and any VAT. For appointment refunds, contact the provider if you have not received a refund within 5 business days. Booksy Customer Support does not make refunds on providers' behalf.
If you wish to re-activate later, check whether your account will be retained or deleted. If the account is deleted, you will need to recreate it and re-import client records if you did not export them before cancellation.
Use this checklist to ensure a clean cancellation and minimal disruption to your business.
£40
/ mois
All features included, unlimited bookings, text and email marketing (500 free SMS/month), free marketplace listing, business management, payment processing. VAT not included.
£45
/ mois
All features included, unlimited bookings, text and email marketing (500 free SMS/month), free marketplace listing, business management, payment processing. VAT not included.
£50
/ mois
All features included, unlimited bookings, text and email marketing (500 free SMS/month), free marketplace listing, business management, payment processing. VAT not included.
No commitment. Billoff helps you cancel or adjust your Booksy Biz subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£29
/ mois
Lower monthly price and simpler feature set focused on small salons
£0
/ mois
Zero monthly fee core plan, charges per booking for marketplace or payments
£12
/ mois
Mid-market scheduling tool with staff management and reporting
Booksy Biz is available in many countries. Here are several frequently cited markets:
What you should know about Booksy Biz subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Booksy Biz subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.