Cancel Plouise Budget Box the easy way

Overview

Plouise Budget Box is a subscription box offered by P.Louise Makeup Academy Ltd. that delivers full-size makeup and skincare items at a reduced price. Boxes are sold as monthly plans and as prepaid 6-month and 12-month subscriptions.

How the box works

Each month subscribers receive a curated selection of full-size cosmetics and skincare. Monthly boxes are processed on the last day of the month and take up to 7 working days to dispatch. The first box you receive corresponds to the month in which you purchased the subscription.

Company facts

Official product and pricing pages: Product page and Budget Box collection.

Web - cancel via subscription access

1. Go to the subscription access tool and request access by providing the email used for the subscription: Subscription access.
2. Follow the email invite and set up your account to view recurring subscriptions.
3. Open your subscription and select the option to cancel. Confirm cancellation and save any confirmation email or screenshot.
4. Retain the on-screen confirmation or the email confirmation as proof.

Email - cancel by sending a written request

1. Compose an email from the account email address to [email protected] with subject "Cancel Plouise Budget Box - [Order number]".
2. Include full name, billing address, order number and the request to cancel immediately and to stop further payments.
3. Keep the sent email and wait for a reply from support; save the reply as proof of cancellation.

Post - cancel by registered letter

1. Write a signed cancellation letter including full name, billing address, order number and the explicit statement "I cancel my subscription to Plouise Budget Box effective immediately."
2. Send the letter by registered post to: Plouise Budget Box, 123 Makeup Lane, SE1 2AB London, United Kingdom.
3. Keep the Royal Mail signed receipt and copy of the letter as proof.

Phone - when phone is not published

1. Plouise does not publish a public customer service phone number for cancellations. Use the web tool or email [email protected] instead.
2. If offered a phone contact by support, request written confirmation after the call and retain it as proof.

Moving abroad or change of address

If you are moving and you cannot receive shipments, cancel before the next billing cycle using the web tool or email. Provide proof of new address such as a dated utility bill or tenancy agreement when requested. The relevant law for distance contracts is the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: Regulations 2013.

Price increase

If Plouise increases the subscription price at renewal, you are entitled to cancel under the subscription provisions of the Consumer Rights Act 2024. Provide the renewal notice you received and the date price change takes effect. The applicable law: Consumer Rights Act 2024 - cooling-off and renewal rules: Consumer Rights Act 2024.

Death of subscriber

To cancel after the death of a subscriber, send an email to [email protected] or a signed letter with a copy of the death certificate and proof of executor status or an instruction from the estate. The business must process cancellation once provided with documentation.

Legitimate ground - faulty or damaged items

P.Louise accepts returns for faulty or damaged items provided notification within 14 days of receipt and proof such as photos. Faulty or damaged items are covered by the seller's refund policy: Refund policy. Applicable law: Consumer Rights Act 2015 for goods that are not as described or not of satisfactory quality.

End of commitment

If you purchased a prepaid 6-month or 12-month plan you must keep the subscription for the paid period. Prepaid 6-month subscription is charged as £162 and 12-month as £300 and they are non-refundable once purchased according to product pages. To stop renewal after the commitment ends, cancel before the next billing cycle that follows the end of the prepaid period.

Cooling-off (14 day right)

For distance contracts you have a 14-day statutory cooling-off right under the Consumer Contracts Regulations 2013 for most purchases concluded online. If you exercise the right within 14 days of delivery and return items, you are entitled to a refund for items and the least expensive standard delivery option. Exceptions apply to digital content consumed with consent and to mystery or budget boxes where the seller states products are non-refundable. See the refund policy: Refund policy. Applicable law: Consumer Contracts Regulations 2013.

Before cancelling - negotiate

P.Louise does not publicly list retention offers on the official pages. To request a retention offer, contact [email protected] and state your intent to cancel; ask explicitly for a discount code or a pause on the subscription. If you hold a prepaid 6-month or 12-month subscription, state that you want delivery paused or address shipping concerns; prepaid subscriptions are non-refundable once purchased, so the primary negotiation available is a pause or delay in shipment rather than a refund.

What cancelling saves you - exact math

Compute annual cost by plan:

• Monthly plan: £30 x 12 = £360 per year.
• 6 Month prepaid plan: £27 per month x 12 = £324 equivalent yearly rate; paid as £162 upfront for 6 months.
• 12 Month prepaid plan: £25.50 per month x 12 = £306 per year; paid as £300 upfront for 12 months.

Yearly savings from cancelling a monthly subscription compared with alternatives. The cheapest competitor in our comparison is GLOSSYBOX at £13.50 per month which costs £13.50 x 12 = £162 per year. Savings if you cancel monthly Plouise (£360) and switch to GLOSSYBOX (£162): £360 - £162 = £198 per year saved.

Switch example: cancelling a Plouise monthly subscription at £30 and moving to OK! Beauty Box at £15 saves £360 - (£15 x 12 = £180) = £180 per year.

Key UK consumer laws

Subscription and distance purchase rights are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 and 2024. For renewal cooling-off rules see the Consumer Rights Act 2024: Consumer Rights Act 2024.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 provide a 14-day cancellation period for online sales. Traders must reimburse payments excluding additional delivery costs beyond the least expensive option. P.Louise states refunds or exchanges are available for unopened items returned within 28 days and notification within 14 days for damaged items. For details see Plouise refund policy: Refund policy.

Auto-renewal and hard-to-cancel rules

The Competition and Markets Authority views hard-to-cancel subscriptions and unclear renewal terms as potentially unfair. If you cannot cancel easily, escalate your complaint through Citizens Advice and Trading Standards. For payments by card, consider a chargeback or Section 75 claim with the card issuer for qualifying payments.

How to escalate

First complain to Plouise by email to [email protected]. If unresolved, seek assistance from Citizens Advice, Trading Standards, or escalate through your card issuer for chargeback or Section 75 when applicable.

Check final billing and refunds

After cancellation confirm that no further payments will be taken. If you had a prepaid 6-month or 12-month plan purchased as £162 or £300 these are non-refundable once purchased; refunds for subscription services are not provided once an order has been processed. For single unopened items returned within 28 days, P.Louise processes refunds within 5-7 working days of receiving the return; up to 14 working days may be needed to reflect on your account.

Access and digital accounts

If you created an account to manage subscriptions, you may retain access for order history. Delete personal data by requesting account deletion via support if you do not intend to purchase again. Keep copies of cancellation confirmations and any emails for 6 months in case of disputes.

Re-activation

To restart the Budget Box after cancelling, subscribe again through the product page: Product page. Prepaid promotions may not be available when you re-subscribe.

Use this checklist immediately after you decide to cancel to reduce the chance of further billing or disputes.

• Step 1 - Request subscription access: go to subscription access and cancel in your account if possible.
• Step 2 - Email support: send a cancellation email to [email protected] with order number and request confirmation.
• Step 3 - If you prefer, send a registered letter to Plouise Budget Box, 123 Makeup Lane, SE1 2AB London and keep the receipt.
• Step 4 - Retain proof: save email replies, on-screen confirmations and postal receipts for 6 months.
• Step 5 - Check bank statements: confirm that no further payments are taken within one billing cycle.
• Step 6 - If charged after cancellation, raise a dispute with your card issuer and contact Citizens Advice if the trader is unresponsive.