Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
We generate and send your cancellation letter to Acronis by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Acronis agreement
Step-by-step 2026 guide to cancel Acronis subscriptions in the UK, rights, refunds and alternatives. Practical checklist and pricing comparisons.
| Item | Value |
|---|---|
| Fastest method (name it + why) | Not published by Acronis |
| Effective delay | Not published by Acronis |
| Notice period | 60 days (Acronis may give 60 days notice for termination in its terms) |
| Cancellation fee | Not published by Acronis |
| Minimum commitment | 1 year (individual plans are typically 1-year subscriptions) |
| Phone + hours | Not published by Acronis |
| Postal address for registered letter | Acronis, 72 Hammersmith Road, W14 8TH London, United Kingdom |
Acronis provides backup, cloud storage, anti-malware and disaster recovery solutions for home users and businesses. Consumer products are marketed under Acronis Cyber Protect Home Office and related True Image branding.
Target customers include managed service providers, IT departments, businesses, enterprises and individual consumers requiring local and cloud backup plus integrated security.
Acronis is an international software company with a commercial focus on backup and security tools for endpoints and servers.
| Headquarters | Schaffhausen, Switzerland |
| Founded | 2003 |
| CEO | Jan-Jaap Jager |
| Employees | ~2000 |
| Parent | EQT |
Official company information is available at Acronis company page.
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web (account portal) | Log in, open subscription or billing, select cancel or raise a support ticket | 10-30 minutes | On-screen confirmation and email | Easy |
| iOS (App Store) | Use Apple Subscriptions in your Apple ID to cancel recurring billing | 5 minutes | Apple confirmation email | Easy |
| Android (Google Play) | Use Google Play Subscriptions to cancel recurring billing | 5 minutes | Google confirmation email | Easy |
| Phone | Call Acronis support or local office and request cancellation | Unknown | Call reference number if provided | Medium |
| Send cancellation request to Acronis support or [email protected] | 1-7 days | Reply email confirming cancellation | Medium | |
| Post (registered letter) | Send signed cancellation letter to registered address | 5-14 days processing after receipt | Return receipt or reply letter | Medium |
If you move outside the service area and that prevents delivery of the service, provide a copy of your new address evidence such as a utility bill or tenancy agreement. Acronis terms do not publish a specific clause for consumer relocations; prepare to request cancellation by contacting support and supplying proof.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when purchase was distance-bought.
If Acronis increases the price at renewal, you can cancel if the increase is not agreed in your contract. Provide the renewal notice or invoice showing the price increase as proof. The Consumer Rights Act 2015 protects consumers from unfair contract terms and the CMA scrutinises unclear auto-renewal or price increase practices.
To cancel on the basis of the subscriber's death, send a copy of the death certificate and a written request from the executor or a close family member to Acronis support or by post to the UK address. Acronis does not publish a specific death clause in public documents; contact support for account closure and data access instructions.
Acronis terms allow either party to terminate for material breach with written notice and a cure period. If Acronis has failed to provide the service with reasonable care and skill, document the failure and send a formal complaint. Retain all correspondence; the EULA and platform terms detail termination steps. See Acronis platform terms.
Applicable law: Consumer Rights Act 2015.
If your subscription term (typically one year) ends, you can choose not to renew. For renewal refunds, contact support before the renewal date and keep proof of non-renewal or cancellation request.
For distance or off-premises contracts you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 starting the day after the contract is made. If you cancel within 14 days and did not expressly ask for immediate performance of the service, you are entitled to a refund within 14 days of cancellation. If you requested service performance during the cooling-off period, Acronis may charge for services provided up to cancellation.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Research does not report public retention offers from Acronis. To negotiate, contact Acronis support via the account portal or email and request a retention or downgrade offer. Ask to downgrade cloud storage, reduce the number of protected devices or switch to a basic plan and request a prorated refund for unused time. Keep all replies in writing and record any offer code.
Compare yearly costs using published prices.
Acronis Cyber Protect Home Office Premium annual price: 1 x £109.99 = £109.99 per year.
Acronis True Image Premium annual price: 1 x £119.95 = £119.95 per year.
Acronis True Image Advanced annual price: 1 x £72.99 = £72.99 per year.
Cheapest competitor from our list: Orbis Drive at £2.99 per month. Yearly cost: 12 x £2.99 = £35.88 per year.
Example saving if you move from Acronis Premium (£119.95) to Orbis Drive (£35.88): £119.95 - £35.88 = £84.07 saved per year.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cooling-off right for distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. The CMA monitors hard-to-cancel subscriptions and unclear auto-renewal terms.
First complain in writing to Acronis and keep evidence. If unresolved, contact Citizens Advice for guidance at Citizens Advice - cancelling a service. For card payments, consider a chargeback or Section 75 claim if you paid by a qualifying credit card. For regulated sectors use the appropriate ombudsman. For platform terms and termination rights see Acronis platform terms for contractual detail.
After cancellation, download any backup data you need and export settings. If your account included cloud storage, remove personal files before closure. Acronis terms and EULA explain data retention; contact support for exact retention windows.
If you cancelled within your cooling-off period you may be entitled to a full refund under the Consumer Contracts Regulations 2013, with the trader required to reimburse within 14 days of cancellation. If you cancel outside the cooling-off period, refunds depend on Acronis billing terms and whether partial refunds are offered. Keep written confirmation of the cancellation and any refund date promised.
Follow this checklist to cancel and protect your rights.
Not published by Acronis
/ mois
Core backup, disk cloning, basic anti-ransomware protection. Covers up to 5 PCs/Macs and unlimited mobile devices. Local storage only.
Not published by Acronis
/ mois
Includes cloud backup, full anti-malware, identity protection (US only) and 50 GB cloud storage. Covers up to 5 PCs/Macs and unlimited mobile devices.
Not published by Acronis
/ mois
Includes 1 TB cloud storage, blockchain notarization, electronic signatures, priority support. Covers 3 PCs/Macs and unlimited mobile devices.
Not published by Acronis
/ mois
1 TB cloud backup for 1 PC installation with integrated security features.
Not published by Acronis
/ mois
Business-grade backup and security for devices with exploit prevention and URL filtering.
No commitment. Billoff helps you cancel or adjust your Acronis subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£7.69
/ mois
Automatic backups to secure UK data centres with version history up to 30 versions.
£2.99
/ mois
Secure cloud storage tailored for small businesses with managed setup and support.
Not published in GBP
/ mois
Offers military-grade security and various plans including business options with US-listed pricing.
Not published in GBP
/ mois
Zero-knowledge encryption with a generous free tier and flexible paid plans.
Acronis is available in many countries. Here are several frequently cited markets:
What you should know about Acronis subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Acronis subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.