Cancel WeTransfer the easy way

Service overview

WeTransfer is a cloud transfer and workspace service focused on sending large files and collaboration features for creative professionals. It provides a Free plan and paid plans with larger transfer limits, password protection and branded pages.

Main features

Key features include large single-transfer limits on paid plans, branded transfer pages, access control and password protection. Free transfers are limited in size and retention time.

Who uses it

WeTransfer targets creative professionals and teams needing simple file transfers rather than fully fledged cloud backup services.

Web - cancel from your WeTransfer account

1. Open WeTransfer subscriptions help.
2. Log in to your paid WeTransfer account on the website.
3. Click your Workspace name, select Account settings, then Plan and payment.
4. Click Manage plan, go to Cancel plan, tick the disclaimer and click Cancel subscription; scroll in the popup and click the red cancel plan button.
5. You will see on-screen confirmation; subscription stays active until the end of the current billing period.

iOS - subscriptions purchased via Apple App Store

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Find the WeTransfer subscription and tap Cancel Subscription.
4. Apple sends a confirmation from the App Store; WeTransfer cannot cancel App Store purchases for you.

Android - subscriptions purchased via Google Play

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon, go to Payments & subscriptions > Subscriptions.
3. Select the WeTransfer subscription and tap Cancel subscription.
4. Google Play will send a confirmation; contact WeTransfer Support for refunds if needed.

Phone - not available for cancellation

1. WeTransfer does not support cancellation by phone; use web or store channels.
2. Use email to reach support when web cancellation is not possible.

Email / Support

1. For refund requests or special cases, contact support at [email protected] or use the refund page WeTransfer refund policy.
2. Include account email, last four digits of the card, date of charge and reason for refund in your message.

Post

1. WeTransfer does not list postal cancellation as a supported method; postal mail can be sent to the official address for complaints or evidence: WeTransfer, 5 New Street Square, EC4A 3TW London, United Kingdom.
2. Keep the registered letter receipt as proof of sending.

Moving / relocation

Moving abroad does not automatically create a special cancellation right for WeTransfer subscriptions. Cancel the subscription through your account or, if purchased through Apple or Google Play, cancel via the respective store. Include proof of new residence only if you are requesting a pro-rated refund under the EEA/UK annual plan rule.

Required proof: copy of new address or utility bill if requesting pro-rated refund under regional rules.

Price increase

When a trader increases the price, consumers may have rights only if terms allow termination for price rises. WeTransfer does not publish a specific unilateral price-increase cancellation policy in its public help pages. If you received notice of a price increase, cancel via your account and request a refund if you are within the applicable refund window.

Required proof: written notice of price increase from WeTransfer, subscription invoice showing old price.

Death of subscriber

WeTransfer does not publish a dedicated process for death-of-subscriber cancellations. Contact support at [email protected] and provide death certificate and proof of authority to act on the estate if requesting cancellation and refund.

Required proof: death certificate and proof of authority.

Legitimate ground - refunds and accepted reasons

WeTransfer accepts refund requests under specific timelines: weekly and monthly plan disputes must be submitted within 20 days of the contested charge; yearly plan disputes must be submitted within 60 days. EEA and UK customers on automatically renewed annual plans can request a pro-rated refund after cancellation.

Required proof: transaction date, last payment receipt, and supporting explanation. Applicable rules: follow the WeTransfer refund policy.

End of commitment

WeTransfer plans have no minimum commitment; cancellations take effect at the end of the current billing period. No early termination fee is published.

Required proof: cancellation confirmation from the account page.

Cooling-off period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 customers have a 14-day right to withdraw from online contracts for most services. If digital content was supplied in the 14-day period with the customer's express consent, the right to withdraw can be lost. Use the Withdraw from contract button in account settings to exercise this right when applicable.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - legislation.gov.uk.

Before you cancel: negotiate

WeTransfer does not publish standard retention offers on its help pages. To request a retention offer, contact support at [email protected] or open a support ticket via the help centre. Ask for a discount code, a trial extension or a prorated refund if you are within the published refund windows. If your subscription was purchased via Apple or Google Play, request store-specific options through the store.

What cancelling saves you - example calculation

WeTransfer Starter monthly price is £6.99. Annualised: 6.99 x 12 = £83.88 per year.

Compare to Microsoft OneDrive Personal at £1.99 per month or £19.99 per year.

Yearly saving when switching from WeTransfer Starter annual to OneDrive annual: 83.88 - 19.99 = £63.89 per year.

Math: WeTransfer Starter 6.99 x 12 = 83.88. OneDrive annual = 19.99. Savings = 83.88 - 19.99 = 63.89.

Key UK consumer law

The main rules are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which give a 14-day cooling-off right for online services and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and protects against unfair contract terms.

Auto-renewal and hard-to-cancel subscriptions

The CMA views unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair. For WeTransfer, cancellation via the account page, Apple or Google Play are the authorised paths. If you cannot cancel through those channels, escalate using Citizens Advice and complaint routes.

How to escalate

1. Complain to WeTransfer support at [email protected] with transaction details.

2. If unresolved, obtain a chargeback via your card issuer or use Section 75 for qualifying card payments (for UK credit card purchases over £100).

3. Contact Citizens Advice for next steps; sector ombudsman routes apply depending on payment type and seller status.

Check access and final billing

After cancellation your subscription remains active until the end of the billing period. Check your bank card or store receipts to confirm no further payments are taken.

Data and transfers

Free transfers typically expire after a short retention period. For paid plans, saved workspace data may be retained according to WeTransfer policies. Export any files you need before downgrading to Free if you require longer storage.

Refund timeline and re-activation

For refunds requested on the website, WeTransfer states refunds for the last payment are processed and accounts downgraded to Free within 5 to 10 working days. If you cancel and later re-subscribe, simply choose a paid plan again via your account.

Follow this checklist to cancel and protect yourself.

• Log in to your WeTransfer account and navigate to Account settings > Plan and payment > Manage plan > Cancel plan.
• If you purchased via Apple or Google Play, cancel via the store subscriptions screen.
• Take screenshots of cancellation confirmation and keep them as proof.
• If you want a refund, submit a refund request within the applicable window: 20 days for weekly/monthly, 60 days for yearly charges.
• If you are in the EEA or UK and on an automatically renewed annual plan, request a pro-rated refund after cancellation.
• Export any important files from your WeTransfer workspace before downgrade.
• If unresolved, complain to WeTransfer support at [email protected] and keep all communications.