Cancel Find My Kids the easy way

Overview

Find My Kids is a parental tracking app that provides real-time child location, route history and device sound monitoring. It offers a 7-day free trial of all features; after the trial, basic online location remains free while full features require a paid subscription.

Main features

Key capabilities include live location, backtrack route history, sound monitoring and multiple device support depending on the subscription tier.

Company facts

Official site: findmykids.org.

Web cancellation (direct subscription)

1. Locate your original purchase confirmation email or account details on findmykids.org.
2. Send an email to [email protected] including your account email, order ID, and the word "Cancel" in the subject line.
3. Keep the sent email and wait for a reply; the company must acknowledge your request within a reasonable time, but response time is not published by Find My Kids.
4. If you paid by card, keep bank statements in case you need to request chargeback or Section 75 assistance.

iOS - cancel via Apple

1. Open Settings on your iPhone.
2. Tap your name, then Subscriptions.
3. Find Find My Kids in the list and tap Cancel Subscription.
4. Save a screenshot of the cancellation confirmation or the subscription status showing canceled.

Android - cancel via Google Play

1. Open Google Play Store.
2. Tap your profile icon, then Payments & subscriptions > Subscriptions.
3. Select Find My Kids and tap Cancel subscription.
4. Save the confirmation email or screenshot from Google Play.

Email cancellation

1. Compose an email to [email protected] or [email protected].
2. Include account email, device ID (if available), order number and request "Cancel subscription".
3. Send with read receipt if your email client supports it and keep copies of all replies.

Post (registered letter)

1. Address a registered letter to Find My Kids, Crown Way, CF14 3UZ Cardiff, United Kingdom.
2. Include account details and a clear request: "Cancel subscription and stop auto-renewal."
3. Keep proof of posting and the return receipt for escalation if needed.

Phone

1. Find My Kids does not publish a phone number for cancellations; use email or store-based cancellation when possible.
2. If you are contacted by a UK bank or payment provider, ask them to provide the merchant contact and escalation options.

Moving - change of circumstances

If you move and no longer need the service, cancellation is allowed by normal subscription rules. Provide proof such as a recent utility bill or new address confirmation. There is no published special policy from Find My Kids for moving.

Applicable law: Consumer Rights Act 2015.

Price increase

If Find My Kids raises the price during an ongoing subscription and you were not given a clear option to cancel before the increase, you may cancel under UK consumer protections. Provide the subscription terms and proof of the increase (screenshots or emails). Find My Kids pricing changes are not publicly detailed in their terms.

Applicable law: Consumer Rights Act 2015; Competition and Markets Authority guidance on auto-renewal.

Death of subscriber

If the account holder has died, cancellation is permitted. Required documents typically include a death certificate and proof of relationship to the deceased. Find My Kids does not publish a specific process; contact [email protected] with copies.

Applicable law: Consumer Rights Act 2015.

Legitimate ground - technical failure or no results

Find My Kids states refunds may be issued for significant technical issues that make the service unusable, or if no visible results are achieved after following content recommendations for at least 14 consecutive days within 30 days of purchase. To claim this, provide logs, screenshots, dates of attempts and a description of steps followed. Keep copies of all communications.

Applicable law: Consumer Rights Act 2015; Consumer Contracts Regulations 2013.

End of commitment

If you are at the end of a prepaid period, cancel before the renewal date to avoid a new charge. For app-store purchases cancel via the store before the renewal date to stop the next billing cycle. Proof: cancellation confirmation in-store or email.

Applicable law: Consumer Contracts Regulations 2013.

Cooling-off period (14 days)

The Consumer Contracts Regulations 2013 give a 14-day cooling-off period from the date of online purchase for most contracts, allowing cancellation for any reason with a full refund unless you expressly agreed to immediate access to digital content. If you used full features during the trial and gave consent to immediate access to digital content, the right may be different. Provide your order confirmation and date of purchase when requesting a refund.

Applicable law: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Research shows no consistent reports of permanent retention discounts offered by Find My Kids. Many user reports describe difficulty contacting support and no helpful retention offers. You can still attempt to ask for a retention offer by emailing [email protected] or using the in-app chat and requesting a discounted annual plan or pro-rated refund. Always request any offer in writing and keep screenshots.

What cancelling saves - yearly calculations

Use the published prices to compute annual costs and savings if you cancel.

• Monthly Basic: £4.99 x 12 = £59.88 per year.
• Annual Basic: from £35.88 per year (listed as from £2.99 monthly equivalent).
• Premium Monthly: £9.99 x 12 = £119.88 per year.
• Premium Annual: from £71.88 per year (listed as from £5.99 monthly equivalent).
• Care starting from £2.49 x 12 = £29.88 per year; annual Care up to £57.99 per year.
• Plus: £11.99 x 12 = £143.88 per year.

Example savings: Cancelling a Premium Monthly subscription saves £119.88 per year. Switching from Premium Monthly (£9.99) to Annual Premium equivalent (£5.99 monthly = £71.88 yearly) saves £48.00 per year (calculation: £119.88 - £71.88 = £48.00).

Cheapest real alternative: Apple Find My - Free (built into Apple devices) provides location sharing at no cost. Google Family Link - Free provides parental controls and location in many cases.

UK consumer law that applies

Customers in the United Kingdom are protected under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These laws require services to be provided with reasonable care and skill and give a 14-day cooling-off right for most online contracts.

Auto-renewal and unfair terms

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. Contracts that make cancellation significantly more difficult than sign-up can breach these rules. If you believe Find My Kids used unfair practices, raise the complaint with Citizens Advice and, if necessary, escalate to regulators who handle consumer protection.

How to escalate

1. Complain to Find My Kids first via [email protected] and keep all correspondence. 2. If unresolved, contact Citizens Advice for guidance. 3. For payment disputes, ask your card issuer about Section 75 or file a chargeback with your bank for qualifying card payments. 4. If the matter involves misleading contract terms or systemic unfair practices, inform the Competition and Markets Authority.

Statutory refund rights

Under the Consumer Contracts Regulations 2013 you have 14 days to cancel most online purchases for a full refund. For digital content, if you consented to immediate access, the cooling-off right can be limited. Under the Consumer Rights Act 2015 you can request remedies if the service was not performed with reasonable care and skill.

Check access and final billing

After cancellation, you will retain access until the end of your current paid period. Check your next bank statement or app store subscription list to confirm there is no further renewal charge.

Data and account

If you want your account data removed, request account deletion in the same email to [email protected]. Keep copies of the deletion confirmation. Deleting the app does not cancel the subscription or delete account data.

Re-activation

To re-activate a cancelled subscription, subscribe again through the app store or web portal. Re-subscribing may require a new payment and any promotional pricing may no longer apply.

If you do not receive confirmation

If you do not receive confirmation of cancellation, keep proof you attempted to cancel. For app-store purchases, keep the screenshot showing the subscription was cancelled in Apple or Google Play. For web purchases, keep the sent email and any automated reply. Use bank statements when escalating to your card issuer.

Use this checklist to ensure cancellation is effective and you preserve your rights.

• Find your order confirmation or subscription receipt and note the purchase date.
• Cancel via the app store if you purchased there (immediate stop to renewal).
• If purchased on the web, email [email protected] with "Cancel subscription" and account details.
• Save screenshots or confirmation emails proving cancellation.
• Check bank/credit card statements for unexpected charges for 60 days after cancellation.
• If you bought within 14 days, request a refund under the Consumer Contracts Regulations 2013 and include the purchase date.
• If the service failed, collect logs, screenshots and dates showing 14 consecutive days of failed results if you want a refund under the Find My Kids policy.
• If you cannot resolve with the company, contact your bank for chargeback or Section 75 assistance immediately.