Monthly Subscription (via App Store)
£9.99
/ mois
Access to workouts, meal plans, calorie counter, fasting tracker, progress tracking.
Access to workouts
meal plans
calorie counter
fasting tracker
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
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Recipient
Better Me
19-29 Woburn Street
MK45 2RX Ampthill United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Better Me agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Better Me service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Better Me service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Better Me
Step-by-step UK guide to cancel Better Me, check refunds, and protect your consumer rights. Clear steps, prices and escalation paths.
https://betterme.world
Ampthill, United Kingdom
Diet Nutrition
Cancellation at a glance
| Item | Value |
|---|---|
| Fastest method (name it + why) | Website profile - cancels directly in your BetterMe account settings for web purchases; immediate in-account action. |
| Effective delay | Immediate cancellation request - access remains active until the end of the current paid period. |
| Notice period | 24 hours before the end of a free trial or current subscription period to avoid renewal charges. |
| Cancellation fee | £0 |
| Minimum commitment | Not published by Better Me |
| Phone + hours | Not published by Better Me |
| Postal address for registered letter | Better Me, 19-29 Woburn Street, MK45 2RX Ampthill, United Kingdom |
What is Better Me
Overview
Better Me is a digital wellness company offering personalised workout plans, meal planning, calorie tracking and coaching via mobile apps and website. The business model is subscription-based with auto-renewal.
Main features
Features include guided workouts, meal plans, intermittent fasting support, progress tracking and optional 1-on-1 coaching.
Who runs it
BetterMe International Limited is led by CEO Victoria Repa and was founded in 2017. Headquarters are in Paphos, Cyprus.
| Fact | Detail |
|---|---|
| Legal name | BetterMe International Limited |
| Headquarters | Paphos, Cyprus |
| Support email | [email protected] |
| Founded | 2017 |
Official pages: BetterMe official site and the subscription terms.
How to cancel Better Me
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Website (web purchase) | Log in to your account > Profile > Subscription settings > Cancel | 5-10 minutes | On-screen confirmation and email | Easy |
| iOS (App Store) | Manage subscription via Apple ID > Subscriptions > BetterMe > Cancel | 5-10 minutes | Apple subscription status screenshot | Medium |
| Android (Google Play) | Open Google Play > Menu > Subscriptions > BetterMe > Cancel | 5-10 minutes | Google Play subscription screenshot | Medium |
| Send cancellation request to [email protected] with account details | Varies - expect 24-72 hours for reply | Confirmation email | Medium | |
| Post | Send signed letter to registered address requesting cancellation | Postal transit + processing up to 14 days | Proof of posting and any reply | Hard |
| Phone | Phone number not published - use email or web instead | Not published by Better Me | Not published by Better Me | Hard |
Web (website) cancellation
- Go to https://betterme.world/ and sign in.
- Click your Profile and select Manage Subscriptions or Subscription Settings.
- Choose Cancel subscription and follow on-screen prompts.
- Save the on-screen confirmation and the confirmation email as proof.
iOS (App Store) cancellation
- Open Settings on your iPhone.
- Tap your name then Subscriptions.
- Select BetterMe and tap Cancel Subscription.
- Keep a screenshot of the subscription page showing 'Cancel' or 'Expired' and any Apple email.
Android (Google Play) cancellation
- Open the Google Play Store app.
- Tap Profile icon > Payments and subscriptions > Subscriptions.
- Select BetterMe and tap Cancel subscription.
- Save a screenshot of the cancelled status and any email from Google Play.
Email cancellation
- Send an email to [email protected] with your account email, purchase date and request to cancel.
- Subject line suggestion: "Cancel subscription - [your email]".
- Retain the reply from support as proof of cancellation.
Postal cancellation
- Write a signed instruction to cancel including full name, account email, and date of birth if required.
- Post to: Better Me, 19-29 Woburn Street, MK45 2RX Ampthill, United Kingdom.
- Send by tracked registered post and keep the receipt; allow up to 14 days for processing.
Cancel by reason
Cooling-off period (14 days right of withdrawal)
If you are a UK consumer, you have a 14-day right of withdrawal for contracts concluded at a distance. For services the 14-day period starts the day after the contract is made. If the service starts within the 14-day period with your express consent, BetterMe will deduct an amount proportionate to the service provided before withdrawal. To exercise this right inform BetterMe by email to [email protected] or by post to the company in Cyprus as explained in their terms. Source: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Money-back policy for website purchases
BetterMe offers a money-back option if it was presented at checkout. To request this, contact BetterMe within 30 days of purchase, show you followed the programme for at least 7 days during those 30 days, and provide evidence of adherence when requested. See the company money-back policy: Money-back policy.
Service not as described or faulty digital content
Under the Consumer Rights Act 2015 digital content must be of satisfactory quality and fit for purpose. If BetterMe's digital content is faulty, you may be entitled to a repair, replacement or price reduction. Provide screenshots, timestamps and logs as proof. Source: Consumer Rights Act 2015.
Price increases
If BetterMe increases a contractually fixed price mid-subscription, check the subscription terms and any announcement sent to you. If the price increase is unlawful or was not properly notified, you may cancel and seek a refund proportionate to the service already supplied. Keep the notification email or in-app message as proof. Applicable regulator: Competition and Markets Authority (CMA).
Death of the subscriber
BetterMe has not published a specific deceased subscriber policy. For subscriptions paid by card, the estate or card issuer should contact BetterMe at [email protected] with a copy of the death certificate and proof of authority to request cancellation and refund. If no policy is published, state law and card issuer dispute routes apply.
End of commitment
BetterMe does not publish a mandatory minimum commitment for standard subscriptions. If you hold a fixed-term purchase with specific expiry, cancellation will take effect according to that term. Check the exact plan terms at subscription terms.
Negotiate or save
Before you cancel: ask for retention offers
Research does not report a specific standard retention offer from BetterMe. If you want to try to keep your subscription, email [email protected] and state your intent to cancel, request any discount or a paused subscription. Suggested message: "I want to cancel my subscription but will consider staying for a reduced rate or a one-month pause. Please advise any retention offers available." Keep the reply as proof.
What cancellation saves you - yearly calculation
Compare typical BetterMe prices and compute annual cost:
- Monthly subscription (via App Store) £9.99 x 12 = £119.88 per year.
- 1 Month subscription (via App Store) £29.99 x 12 = £359.88 per year.
- Annual subscription (via App Store) £19.49 per year (as listed by App Store pricing).
- BetterMe Subscription (via App Store) £36.99 x 12 = £443.88 per year.
If you cancel a monthly £9.99 plan you save £119.88 per year. The cheapest real competitor price we have from research is WeightWatchers at £10 per month which equals £120 per year (listed as £120 annual). WeightWatchers price monthly listed: £10; annual listed: £120. For single-year savings example: cancelling BetterMe monthly at £9.99 saves £119.88 (9.99 x 12 = 119.88). Source: BetterMe pricing research and competitor data.
Legal protections and escalation
Key UK laws and regulator
The main laws are the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The regulator to contact about unfair subscription practices is the Competition and Markets Authority (CMA) and local Trading Standards.
Cooling-off and digital content rules
The Consumer Contracts Regulations give UK consumers a 14-day cooling-off period for distance contracts. For continuous services, if you consented to immediate supply within that period you may still withdraw but BetterMe may deduct a proportionate amount for service already supplied. For faulty digital content use the Consumer Rights Act 2015.
Payment disputes and escalation
If BetterMe fails to cancel or refund, first complain in writing to the company. If unresolved, use your card issuer for a chargeback or, for qualifying card purchases over £100 and up to £30,000, consider Section 75 protection. Citizens Advice and Trading Standards can assist with next steps.
When to escalate to the CMA
If you believe BetterMe uses unclear auto-renewal or difficult-to-cancel subscription practices, report the practice to the CMA or local Trading Standards. The CMA focuses on hard-to-cancel subscriptions and unclear renewal terms.
What to do after cancelling Better Me
Keep proof of cancellation
Save the confirmation email or screenshot showing cancellation. This is your evidence in case of billing errors.
Check final billing and bank statement
Confirm no further auto-renewal charges appear. If you are charged after cancellation, contact BetterMe support and the app store or card issuer for a refund dispute.
Account access and data
BetterMe does not publish exact data-retention periods. To remove your data, contact [email protected] and request account deletion. Keep correspondence. For legal rights over personal data, refer to data protection authorities.
Re-activation
You can re-subscribe at any time via the website or app. Re-subscription terms and current pricing will apply at the time of re-joining.
Next steps and practical checklist
Follow this checklist to cancel cleanly and protect your rights.
- Log in and cancel in your BetterMe account or cancel via the App Store/Google Play at least 24 hours before trial or period end.
- Take a screenshot of the cancellation confirmation screen.
- Save any confirmation email from BetterMe, Apple or Google Play.
- Note the date and time of cancellation in a secure note.
- Check your bank or card statement within 7 days to confirm no new charges.
- If you paid on the website and used a money-back option, contact BetterMe within 30 days with proof of program adherence.
- If you cannot get a reply within 14 days, escalate to your card issuer for a chargeback or seek help from Citizens Advice.
Plans
1 Month Subscription (via App Store)
£29.99
/ mois
Access to full BetterMe features for one month.
Access to full BetterMe features for one month.
Fat Loss Program (trial then subscription via App Store)
£8.99
/ mois
Fat loss program with a 3-day trial period.
Fat loss program with a 3-day trial period.
BetterMe Subscription (via App Store)
£36.99
/ mois
All features including premium content and plans.
All features including premium content and plans.
No commitment. Billoff helps you cancel or adjust your Better Me subscription without hunting down every detail alone.
Pros & cons
Pros
Personalised plans combining workouts and meal plans in one app.
Optional 1-on-1 coaching available (from £3.99 per message reported).
Multiple pricing entry points including monthly, annual and trial options.
Cons
Pricing varies significantly by entry point and platform which makes price comparison difficult.
Refunds are discretionary and subject to the company money-back policy and store rules.
No published phone support number for direct cancellation assistance.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
WeightWatchers (WW)
£10
/ mois
Uses a points system to guide food choices and offers community support.
The Fast 800
/ mois
Focus on intermittent fasting and a low-calorie Mediterranean-style diet.
MyFitnessPal
/ mois
Large food database and calorie-tracking focus.
Countries where Better Me is available
Better Me is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Better Me subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Better Me subscription, whichever payment method you use.
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