Cancel Check My Body Health the easy way

Service summary

Check My Body Health sells home-to-lab tests and digital services focused on food sensitivities, nutritional deficiencies and wellness planning. Customers order kits online, provide a sample or unique code and receive results and optional meal-planning products.

How customers use it

Users order a test online, receive a test kit by post, activate the kit with a unique code and return the sample for analysis. Digital meal-planning services and subscriptions are offered alongside one-off test purchases.

Company facts

Web - cancel via customer portal (recommended)

1. Open the subscriptions help page or go to the subscription management area on the site.
2. Enter the email you used to buy the test and request the unique link that Check My Body Health sends to your inbox.
3. Open the emailed link, sign into the portal if prompted, select the active subscription and click Cancel Subscription.
4. Confirm cancellation when prompted. Cancellation takes effect immediately and access stops on cancel.
5. Save or screenshot the confirmation page and any confirmation email for proof.

Email cancellation

1. Send an email to [email protected] with your full name, order number, email used to order, and a clear “Cancel subscription” request.
2. Ask for written confirmation of cancellation and a refund if you are within the statutory rights window.
3. Keep the sent email and any reply as proof.

Cancel by post

1. Write a signed letter stating your name, address, order number, date of purchase and that you wish to cancel the subscription or order.
2. Send by recorded delivery to: Check My Body Health, Unit 10, The IO Centre, Salbrook Road Industrial Estate, NN4 9EX Northampton, United Kingdom.
3. Retain the proof of posting and a copy of the letter.

Moving address (relocation)

If you move and can no longer use the service because kits cannot be delivered to your new address, contact support at the contact page or [email protected] with proof of new address such as a utility bill or tenancy agreement. The company must perform services with reasonable care and skill under the Consumer Rights Act 2015.

Price increase

If Check My Body Health increases the price of an ongoing paid subscription, you may cancel if the increase is not covered by your agreement. Provide the subscription reference and the date the increase takes effect. Cite Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 if the change breaches the original contract terms.

Death of subscriber

In the event of the subscriber's death, the estate executor should contact support at [email protected] and provide a copy of the death certificate and executor ID to stop payments and close the account.

Legitimate ground accepted by Check My Body Health

From research, accepted legitimate reasons include: activation of a digital service which waives the 14-day cancel right; physical test kits once used are non-refundable; damaged items on receipt are disputed. Provide relevant proof: activation code use record, photo evidence of damaged goods, order number. Relevant law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

End of commitment

If your subscription had a minimum number of payments, Check My Body Health notes that some subscriptions require a certain number of payments before cancellation is permitted. Check your account terms and provide the subscription details when requesting cancellation.

Cooling-off period (statutory 14 days)

Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel most online purchases starting from the day after you receive goods or the day after contract conclusion for digital services. This right is lost if you consent to immediate performance of a digital service or activate a test using the unique code. If you cancel within 14 days and the service has not started, request a refund via the refund policy. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel - how to negotiate

Check My Body Health does not publish broad retention offers in independent research. If you want to keep service at lower cost, send an email to [email protected] asking for a retention offer and state whether you will cancel if no offer is provided. In your message include order number, subscription name and the date you were charged. Save all replies as proof.

What cancelling saves you - example yearly savings

Use concrete product prices to compute real savings from stopping repeat purchases or subscriptions tied to the tests you ordered.

Examples of concrete Check My Body Health prices from public pages:

• Single Body Intolerance Test (Hair Sample): £34.99 one-off.
• Two Body Intolerance Tests (Hair Sample): £32.49 per test, total 2 x £32.49 = £64.98.
• Five Body Intolerance Tests (Hair Sample): £27.99 per test, total 5 x £27.99 = £139.95.
• Intolerance Tests (IgG reactivity): from £139.00.
• Original listed price for the Single Body Intolerance Test: £99.99 (historic list price).

If you are billed for a recurring meal-planning subscription that you do not want, compare its monthly charge to these figures. Example: stopping an unwanted subscription that charged you a single payment of £34.99 saved you £34.99 immediately. Stopping repeated charges of £9.99 per month would save 12 x £9.99 = £119.88 per year, but Check My Body Health does not publish a standard monthly fee for meal-planning subscriptions in the available research so get the exact monthly amount from your billing email before calculating your precise annual saving.

Cheapest real alternative for basic food intolerance testing identified on the market: Everwell provides a range of tests; check Everwell for current product prices before buying. Compare features and price per test before switching.

Key UK consumer laws

The main laws that protect you are the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations give a 14-day cooling-off period for most online purchases. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and bans unfair contract terms.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If you face difficulty cancelling, keep all timestamps and correspondence and use escalation routes below.

How to escalate

1) Complain to the trader in writing, citing your order number and your desired outcome. 2) If unresolved, seek help from Citizens Advice for next steps and template letters. 3) If payment was by credit card and over £100, consider a Section 75 claim with your card issuer. 4) For unauthorised or recurring direct debit issues, contact your bank for a chargeback or a DD refund. 5) If the company refuses to comply with statutory rights, you may report the practice to the CMA or take small claims court action. The exact regulator depends on the sector; for general consumer contract issues start with Citizens Advice and the CMA.

Access and service termination

Cancellation takes effect immediately and access to digital services stops on cancellation. If you lose access to a digital meal-planning product after cancelling within the 14-day period and you did not consent to immediate performance, request a refund citing the Consumer Contracts Regulations 2013.

Data and account information

Request a copy of your account data and test results via [email protected] or the contact page. Ask the company to confirm whether they will delete or retain your personal data and for how long. If you request deletion, ask for written confirmation.

Final billing and refunds

If you cancelled within your statutory rights, Check My Body Health will reimburse payments received for the contract and standard delivery costs. Refunds or website credit can be claimed within 90 days of purchase per their policy. Physical products must be returned unused in original packaging; return shipping costs are the customer's responsibility. Refunds process within 30 days after the company receives the goods or evidence of return. See their refund policy for details.

Re-activation

If you decide to re-subscribe later, create a new order through the website. There is no public automated reactivation flow documented in research; contact support for assistance.

Follow this checklist to cancel and protect your rights.

• 1) Locate your order number, billing email and the subscription ID in your account or receipt.
• 2) If you want immediate cancellation, use the customer portal link that Check My Body Health sends after entering your email via the subscriptions page (how subscriptions work).
• 3) Screenshot or save the cancellation confirmation page and any confirmation email.
• 4) If you paid by card and an unwanted charge appears after cancellation, contact your card issuer and consider Section 75 if eligible.
• 5) If you are within 14 days and the digital service was not activated, request a refund citing the Consumer Contracts Regulations 2013.
• 6) For damaged goods, take timestamped photos and email support with the evidence.
• 7) If no response, escalate to Citizens Advice and keep all correspondence.