Cancel Elevate Collagen the easy way

Core product

Elevate Collagen sells a Multi-Collagen Hydrolysed Superblend Powder aimed at skin, joint and nail health. Products include marine and bovine collagen in flavoured powder format.

Business model

Sales are available as one-time purchases and several subscription options billed on a recurring cadence, with discounts and free gifts offered for multi-bag commitments.

Company facts

For company filings see the official UK registry Company filing history.

Online (Web)

1. Sign in to your Elevate Collagen account via the website.
2. Open your subscription or orders section on the dashboard.
3. Select the active subscription and choose Cancel or Manage Subscription.
4. Follow on-screen prompts until you receive an on-screen confirmation or confirmation email; keep a screenshot.
5. Cancellations should be completed at least 48 hours before the next dispatch to prevent shipment.

Email

1. Compose an email to [email protected].
2. Include your full name, Order Number, billing email and shipping address.
3. State clear instruction: "Please cancel my subscription and stop further shipments."
4. Attach proof of purchase if available.
5. Keep the reply email as proof of cancellation.

Social Media

1. Open Instagram or Facebook and message @Elavatesuperfoods.
2. Send your full name, shipping address and Order Number in the message.
3. Ask for written confirmation in the chat.
4. Save screenshots of the conversation and timestamped messages.

Post

1. Write a signed letter stating your full name, Order Number, account email, and clear instruction to cancel and stop further shipments.
2. Send the letter by registered post to: Elevate Collagen, 7 Bell Yard, WC2A 2JR London, United Kingdom.
3. Obtain and keep the proof of postage and delivery receipt.
4. Allow up to 14 days for processing and keep copies for escalation.

Moving - change of address

If you move and need deliveries stopped, provide proof of new address such as a utility bill or tenancy agreement and your order details. If you cancel before the next dispatch and notify the company 48 hours prior, the company must stop the shipment. Reference: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Elevate Collagen raises the subscription price without your express agreement, you may cancel. Provide your latest billing statements and the notice of price change as proof. The Competition and Markets Authority treats unclear auto-renewal or hard-to-cancel subscriptions as potentially unfair; use Citizens Advice to escalate if the company refuses. Reference: Consumer Rights Act 2015 and CMA guidance.

Death of subscriber

To cancel after the death of a subscriber, send a copy of the death certificate and the deceased order details to [email protected] or by post to the registered address. State whether you request a refund for unused goods. Reference: Consumer Contracts Regulations 2013.

Legitimate grounds accepted by Elevate Collagen

Research shows Elevate Collagen accepts cancellations initiated via online account, email and social messages. For refunds under the Money-Back Guarantee, they require use of the full collagen blend bag for 3 months and proof of purchase. Provide order numbers and photos of empty bags where requested.

End of commitment

If you subscribed to a 3, 6 or 9 bag commitment, the subscription term ends after the agreed deliveries. To avoid further billing, cancel at least 48 hours before the next scheduled shipment. Keep order history as proof.

Cooling-off period (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day cancellation right for distance contracts. If you notify the trader within 14 days and return goods in acceptable condition, you are eligible for a refund within 14 days of notification or receipt. Reference: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Elevate Collagen offers subscription discounts and free gifts for multi-bag commitments. Research shows the flexible recurring plan is £39.00 per bag with free gifts sometimes included, and 3/6/9 bag plans include larger discounts and free gifts worth up to £65 on some offers. Ask support by email: state your cancellation intent and request a retention offer, for example a reduced price for 3 months or a one-off free gift. Example template: "I wish to cancel but would consider staying for a reduced rate. Can you offer a retention price or free gifts for 3 months? My Order Number is [XXXXX]."

What cancelling saves you - yearly calculations

Use these real prices and annual totals from Elevate Collagen plans:

• One-time purchase: £49.00 per bag. Annual cost if bought monthly: 49.00 x 12 = £588.00 per year.
• Flexible recurring plan: £39.00 per bag. Research annual price: £468.00 per year (39.00 x 12 = £468.00).
• 3-bag subscription price per bag: £26.50. Research annual price: £318.00 (26.50 x 12 = £318.00 equivalent).
• 6-bag subscription price per bag: £22.50. Research annual price: £270.00 (22.50 x 12 = £270.00 equivalent).
• 9-bag subscription price per bag: £19.50. Research annual price: £234.00 (19.50 x 12 = £234.00 equivalent).

Cheapest real alternative from competitors: Veloforte CollagenPro at £20.00 monthly equals £240.00 per year (20.00 x 12 = £240.00). If you cancel a flexible plan at £39.00 and switch to Veloforte at £20.00, yearly saving is £468.00 - £240.00 = £228.00 per year.

Key UK consumer law

Two laws apply: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which grant a 14-day cooling-off period for online contracts and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and bans unfair contract terms.

Auto-renewal and the CMA

The Competition and Markets Authority flags unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair. If Elevate Collagen uses confusing renewal terms you can complain to Citizens Advice for guidance and escalate to Trading Standards.

Refund timing and statutory rights

Elevate Collagen research states refunds are processed to the original payment method within 24 hours but may take 3 to 5 days to appear depending on the bank. Under the Consumer Contracts Regulations 2013 a trader must reimburse within 14 days of being informed of the cancellation or of receiving the goods back. Reference: Consumer Contracts Regulations 2013.

Escalation steps

1) Complain to Elevate Collagen using [email protected] or registered post to 7 Bell Yard, WC2A 2JR London. 2) Contact Citizens Advice for local Trading Standards. 3) Use Section 75 or a chargeback with your card issuer if payment qualifies. 4) If unresolved, report unfair practices to the CMA.

Check final billing

Review your bank or card statements for any further billing. If you see an unexpected charge, contact [email protected] and request a refund with the transaction reference.

Refund timing and proof

Elevate Collagen states refunds are processed within 24 hours and may take 3 to 5 days to appear on your statement. Keep all confirmation emails, screenshots and proof of postage for disputes.

Data and account access

After cancellation you should retain access to your account to review past invoices. If you want your account closed and personal data erased, request this in writing to [email protected] and keep the reply as proof.

Re-activation

If you change your mind, you can re-subscribe using the website or a new order. Any retention price is at the discretion of Elevate Collagen and not guaranteed.

Follow this checklist to cancel cleanly and retain proof for escalation.

• Find your Order Number and billing email before contacting support.
• Cancel online via your account dashboard and take a screenshot of the confirmation.
• If cancelling by email, send to [email protected] and keep the reply.
• If using social media, save dated screenshots of the entire conversation thread.
• For postal cancellations, send a signed letter by registered post to Elevate Collagen, 7 Bell Yard, WC2A 2JR London and keep the proof of postage.
• Note the 48-hour notice to stop the next scheduled shipment.
• Request written confirmation of cancellation and a refund timeline.
• If you purchased directly and used the product for 3 months with no visible results, review the 90-day Money-Back Guarantee conditions before requesting a refund.