Cancel Healthspan the easy way

Core business

Healthspan is a UK supplement retailer selling vitamins, minerals and health products by one-off purchase and by subscription. The company operates from St. Peter Port, Guernsey, and is part of Orkla Health.

Products and services

Healthspan offers single-purchase items and a subscribe-and-save model promoted on its site. Typical products include Vitamin D3 & K2 (£10.99), Super Strength Omega 3 from £12.99 and Magnesium Glycinate currently on sale for £11.99.

Company facts

Web cancellation

1. Go to the official unsubscribe page: https://www.healthspan.co.uk/unsubscribe/
2. Log in to your account if required and follow on-screen steps to end subscribe-and-save or recurring orders.
3. Save any confirmation number or take a screenshot of the confirmation page.
4. If no confirmation is shown, proceed to call to confirm cancellation.

Phone cancellation

1. Call 0800 73 123 77 (9:00 to 18:00, 7 days)
2. State you wish to cancel your subscription or next dispatch.
3. Ask the agent to confirm the cancellation in writing and to confirm the effective date.
4. Record the agent name and time of call.

Email cancellation

1. Send an email to [email protected] with your full name, account number or order number and a clear request: "Please cancel my subscription and stop future dispatches".
2. Attach proof of identity if requested.
3. Keep the reply email as proof.

Post cancellation

1. Send a registered letter to Healthspan, Grange Road, GY1 2QH St. Peter Port, Guernsey explaining you cancel the subscription and specifying account/order details.
2. Keep the postage receipt and delivery confirmation.

Healthspan Elite customers

1. Elite customers should call 0800 80 30 123 or email [email protected] for cancellations as advised in Healthspan Elite guidance.
2. Request written confirmation of cancellation and the effective date.

Moving / Moving

If you move address and want to stop deliveries, notify Healthspan and request cancellation using the contact methods above. Provide proof of new address such as a utility bill or tenancy agreement. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance contracts.

Price increase

If Healthspan raises the price of an ongoing subscription, request cancellation if you do not accept the increase. Provide your account details and the date you received notice. Applicable law: Consumer Rights Act 2015 for unfair contract terms and the CMA guidance on auto-renewal clarity.

Death of subscriber

To cancel because of a subscriber death, contact customer service and provide a copy of the death certificate and proof of your authority (executor/next of kin ID). Research shows Healthspan has required Power of Attorney in some cases; if acting for the estate, be ready to provide appropriate legal documentation.

Legitimate ground - medical or incapacity

Healthspan has required proof such as Power of Attorney in at least one Trustpilot report. Provide the relevant legal document (Power of Attorney, court order) and contact customer service by phone and follow up by email with scanned documents. Applicable law: Consumer Rights Act 2015 for reasonable performance of services.

End of commitment

Healthspan does not publicly publish a standard minimum commitment for subscribe-and-save on its public pages. If you have a fixed-term subscription, check your order confirmation and the terms at Healthspan terms and conditions. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off (14 day right to cancel)

For contracts concluded at a distance you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you return unopened goods within 30 days you can get a refund; returns are free for UK orders and refunds are processed within 10 working days of receipt of the returned product. Exceptions apply for opened or short-dated items and for digital content once download starts.

Before you cancel: negotiate

Research does not list standard retention deals offered by Healthspan. If you want to keep an account but reduce cost, call 0800 73 123 77 and request one of the following: pause next dispatch, reduce frequency, switch to one-off purchases, or ask for any available promotional pricing. Script: "I want to pause or change my subscription frequency to avoid further dispatches while keeping my account." Ask the agent to confirm any change in writing.

What cancelling saves you - yearly math

Compute your annual saving by multiplying the product price by 12. Examples using Healthspan current prices: Vitamin D3 & K2 £10.99 x 12 = £131.88 per year. Super Strength Omega 3 from £12.99 x 12 = £155.88 per year. Magnesium Glycinate current sale price £11.99 x 12 = £143.88 per year. NAD+ Cellular Energy & Vitality sale price £20.15 x 12 = £241.80 per year. Plant Sterols current sale price £19.79 x 12 = £237.48 per year. To compare costs, list your active subscribed products and apply this calculation to see immediate yearly savings.

Key UK consumer law

Your rights include the 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and protections from unfair contract terms under the Consumer Rights Act 2015.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority (CMA) treats unclear auto-renewal terms or difficult cancellation procedures as potentially unfair. If Healthspan makes cancellation unduly hard, you can raise this with Citizens Advice for guidance and complaint escalation.

How to escalate a dispute

1) Complain to Healthspan first using the contact details above and keep records. 2) If unresolved, get advice from Citizens Advice. 3) For card payments consider Section 75 or a bank chargeback if applicable. 4) If applicable, escalate to the correct sector ombudsman. Applicable laws: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Check final billing

Confirm the effective cancellation date and verify you will not be billed for the next scheduled dispatch. If you were charged after cancellation, keep receipts and call support immediately.

Returns and refunds

Healthspan states UK orders can be returned for free within 30 days for a refund of the price paid. Refunds are processed via the original payment method within 10 working days of receipt of the returned product. Products must be unopened and in original packaging unless damaged. Keep proof of return postage and the refund reference.

Account and data

Request written confirmation that your subscription is cancelled and, if you want, request account deletion or removal of payment details. Confirm by email that recurring payments have been stopped.

Use this checklist to cancel and confirm Healthspan subscription closure.

• Identify the subscription product and note the next scheduled dispatch date.
• Contact Healthspan by phone 0800 73 123 77 (9:00 to 18:00, 7 days) or use the unsubscribe page.
• Request written confirmation of cancellation and record agent details.
• If you sent an email, keep the sent message and reply. Email address: [email protected].
• If cancelling by post, use registered post to Healthspan, Grange Road, GY1 2QH St. Peter Port, Guernsey and keep delivery proof.
• If you were charged after cancellation, contact your card issuer to discuss Section 75 or chargeback if applicable.
• Return unopened products within 30 days for a refund and keep postage proof; refunds take up to 10 working days after Healthspan receives the return.